User Reviews Overview
About SimpleBackups
SimpleBackups is a cloud-based backup solution that automatically automates backups for servers, databases, and SaaS applications. SimpleBackups offers various features such as database, server, cloud storage, and SaaS...
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Nice overview of all our backup jobs
Lots of different plug&play connectors and a great knowledgable customer service.
Pros
We can basically backup data from any cloud based service that we use and have them placed securely with storage providers of our own choise.
Cons
As a fairly new product on the market there have been some adjustments that at times have interferred with our backup-jobs. However this is expectable and their support is excellent and they quickly resolve any problem when they occur.
Response from SimpleBackups
Thanks for your feedback!
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
SimpleBackups is an easy to use product that offers point to point backups
Pros
It offers exactly what we needed. We need to be able to backup between different cloud storage points and it works perfectly for that. The interface offers just the right level of customization.
Cons
I ran into one bug with it. However, when contacting their support, they fixed this within 24 hours.
Response from SimpleBackups
Thanks for this nice review! Happy to read we've been able to support you quickly! I'm sharing your feedback to the team!
- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Good value for money
Scheduled backups is the most important things for us and this is well provided in simpleBackups.
Pros
Simplicity in use and in presentation.Gui shows the neccessarry things. Backup database in scheduled way
Cons
As things were programmed to API of online provider youre not total free to cusomize the backups the way you want
Response from SimpleBackups
Thanks for your review Greg!
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Great technology but better customer service
Pros
Backing up databases AND GitHub Repos - able to get rid of separately solutions for each
Cons
Interface could be improved when setting up backup the first time.
Response from SimpleBackups
Thanks for your review!
We've just released our GitHub backup v2: plenty of improvements including a major update in UX!
- Industry: Internet
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Easy to create backup jobs - easy to restore from backups.
Pros
It's a reliable service and relatively easy to use. It works well with UpCloud.
Cons
If there's something to be mentioned, it would be that the number of backup jobs could be a bit larger by default. However, that is not a dealbreaker for using this service.
Response from SimpleBackups
Thanks for your feedback! We're indeed a proud partner of UpCloud!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Super simple backups that work
Pros
Very easy and quick to set up and monitor; the solution needed to enhance digital ocean backup
Cons
Only use if on a limited scope and it works just as intended I don't need it to do anything more than that.
Response from SimpleBackups
Thanks for your feedback Hugo!
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Excellent set-it-and-forget-it backup service
I'm using it to take nightly snapshots of my data-intensive hobby project to make updating my local environment with production data as quick and easy as possible. Doing all this stuff manually isn't difficult, but it is tedious and time-consuming so I greatly appreciate how streamlined and simple SimpleBackups have made this process.
Pros
It was super easy to implement on my Rails + React site
Cons
It's expensive, especially for my needs. I'm grandfathered into the free tier and am very appreciative of that but for my hobby site needs, the paid plans are just too much. I'd be happy to pay $10-15/mo for the service for this lower tier if it became required but $30+ is too much.
Response from SimpleBackups
Thanks a lot for your review Kyle!
If we happen to release a lower-tier plan, I'll make sure to let you know.
Until then, make sure to reach out if you need anything.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy to setup and scale backups for your SaaS platform
Overall very pleased. We run a multitenant payments platform, and database backups are critical for our customers to ensure that we don't lose data. It's also important to have a working database backup solution that we don't need to configure once it's been set.
Pros
It was extremely easy to setup and get going. I was able to get offsite backups working within 20 minutes!
Cons
From a functionality perspective, it's great. I think the only improvement I can suggest is some UI enhancements, but they seem to be updating the product regularly, so I'm sure it's not far off.
Response from SimpleBackups
Hey!
Thanks a lot for sharing this review! We're happy to read that you're happy with SimpleBackups.
Regarding the UI enhancements you're suggesting, we fully agree, and are actually working on this! I'll keep you posted.
Thanks!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Must have backup solution
Pros
The various features and the support. They’re super fast and the documentation is super clear
Cons
Haven’t noticed any cons so far. So hopefully it stays this way
Response from SimpleBackups
Thanks for your feedback! We pay a lot of attention to bringing the best customer support experience possible, so your comment means a lot! I'll let the team know.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Great product
Incredible experencie.
Pros
SimpleBackups is easy to use and configure.
Cons
There is no feature missing in simplebackups.
Response from SimpleBackups
Thanks for your feedback, it means a lot!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The name says it all... simple backups !!
Pros
The product is well designed, easy to use and contains all the necessary features needed when dealing with backups.
The customer support is awesome, super friendly and most of all they were really quick at answering our questions.
I highly recommend SimpleBackups to anyone looking for a backup solution.
Cons
I do not have any cons to report for now, the software delivers what it promises, simple and efficient backups.
Response from SimpleBackups
Thanks for your feedback and lovely words.
Happy to read about your experience with our customer service, it's one of our key focuses!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
neWave Telecom - Overall review
Pros
For us it's very interesting to have a backup tool that can be fully operational. We don't need a lot of functions, but we need stable incremental backup and always operational, since we have clients 24/7 and we work with PBX-IP, so when something bad happens, we need to almost correct imediatly
Cons
I think the capacity of talking to support. Islam always help us when we need the most, but we missed the chat. Talking by email may be a good way to do in USA (for example), but not here in Brazil haha. Normaly we preffer WhatsApp, chat, etc.
Response from SimpleBackups
Thanks a lot for your feedback! I'll let Islam know.
During office hours, you should be able to reach out to us via the chat widget we have on our app and website.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great product, even better customer service
It's nice to know that I can trust that all of my client's websites are being backed up every day and will be easy bring back up if there's an issue. Complete peace of mind!
Pros
SimpleBackups is easy to set up and implement. After the initial configuration, which is fairly easy, each new site I set up takes about 1 minute.
Cons
There really is nothing that I dislike. Honestly, SimpleBackups has everything I have been looking for for a ling time!
Response from SimpleBackups
Hey Dennis,
Thanks so much for taking the time to review SimpleBackups! It's great to read that you're getting a lot of value from the tool!
As always feel free to reach out to us if you have any additional feedback to share!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Simple and reliable
Pros
The options are vast but easy to set up. The UI is easy to use. Overall it's reliable and scheduled jobs always run
Cons
Theres nothing really. I'm currently using the free their so I've got nothing to complain about. Will definitely upgrade when I need to
Response from SimpleBackups
Thank you for your review, Matt!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Customer service like no other
I had an issue and customer service helped. They said they would double check on it the next day... And they actually did! Which isn't normal for customer service.
Pros
It was easy to setup and configure. I was backed up within the hour.
Cons
I wasn't able to manage plans from my Digital Ocean account like advertised. But they had a published work around that worked for me with little headache.
Response from SimpleBackups
Thanks for your review Andrew!
- Industry: Entertainment
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
It just works! Setup once and forget!
Great products, really appreciate the free trial, very useful.
Pros
One time configuration, never have to worry about it again.
Cons
Not very straight-forward to understand when setting up how to use.
Response from SimpleBackups
Thanks for your feedback Jasmin!
I'll reach out to you to better understand how we could make things more straightforward for you.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Great backup solution
We needed a solution to backup our fast-growing internal web applications on our S3 storage. SimpleBackups has been a great fit so far and we're really happy with their service. Onboarding was great and our backups are now fully automated.
Pros
Works great. The team is responsive and helped us get started. All our backups are now scheduled and running fine. Storage replication is a great addition to our backup strategy as well.
Cons
Their documentation could contain more guides, but I noticed they are working on it.
Response from SimpleBackups
Thanks for your feedback, Julie!
Know that we're actively working on writing more guides.
We've actually released a bunch of new articles covering the most common setups last week and will make sure to continue in this direction.
- Industry: Photography
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Happy user
Pros
It is super easy to use, and it saves me a lot of valuable time...
Cons
so far i like it all, but still need to discover more.
Response from SimpleBackups
Thanks Frederic!
- Industry: Philanthropy
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
My simple review
Pros
Ease of use / customer service and adaptability of the solution
Cons
I would love the platform to have accessibility option
Response from SimpleBackups
Thanks for your feedback Arnaud!
Accessibility is something we haven't paid enough attention to but we're now working on it. So expect future releases to get better on this level.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Great value!
Pros
backups are now simple, and one-click away from the automation
Cons
functionalities are ok, but some design could improved
Response from SimpleBackups
Thank you for your feedback, David!
Glad to read that your backups are now automated!
We're working on improving our UI at the moment. Some great updates, that I'm sure you'll love, are on their way ;-)