FireDrum Email Marketing Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About FireDrum Email Marketing

FireDrum is a cloud-based email marketing tool designed for businesses of all sizes. It offers email design, list management, member reporting and campaign reporting functionalities within a suite. The FireDrum editor allows...

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Feature ratings

Value for Money
4.4
Functionality
4.3
Ease of Use
4.3
Customer Support
4.5

Browse FireDrum Email Marketing Reviews

214 of 214 reviews
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Verified Reviewer
  • Industry: Entertainment
  • Company size: Self Employed
  • Used for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2018

s

On the whole very good with some exceptions.

Pros

I like most about this software its ease of use.

Cons

I liked least about this software its originality.

Response from FireDrum Email Marketing

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!
I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at [email protected] or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Replied 27/09/2018
Jamison
Jamison
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/08/2017

I have used this email solution over the years and have watched it get better and better!

Increase in all our email campaigns resulting in +350% increase in sales coming in through this channel. We use this product internally and as well for our clients. Our business has grown because we use this email marketing solution.

Pros

I love the new email editor that allows me to create my own custom email templates to use with my campaigns. I'm not restricted and can be as creative as I want to be. I can make my templates match my brand easily. I also love the easy to understand reporting and the open boost feature which re-sends my campaign automatically back out to my list members that didn't open the initial send. This feature has greatly improved our open rates and click thru's. With this solution, I feel like I'm in control. Best of all the cost when compared to other email tools in hands down way more affordable. I would recommend to anyone to try out this solution and see for yourself how much of an impact that Firedrum can have on your email marketing goals.

Anna Mae
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 15/12/2016

Awesome support.

I use different servers for different companies I manage accounts for. They vary widely, so it is a learning curve for each site. This site has a good help system and the technical support is awesome.
I feel it could be a little easier for a novice like me, especially in building my own templates. Their language is different from the other sites I use, but guess that is normal. All in all, it is a solid site.

Pros

Easy to see progress on a project. A system does not get stuck when I switch screens.

Cons

Can't set up my own templates per my client's specs. Also not able to schedule specific multiple times and dates for the same email to be recent.

Response from FireDrum Email Marketing

Hi Anna Mae,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing, and how we can better serve you. Send me an email at [email protected] or call me at (480) 699-1524

Replied 02/02/2017

Top FireDrum Email Marketing Alternatives

SALESmanago Marketing Automation

Ed
Ed
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2017

email marketing

The professionals at Firedrum make email marketing easy. Their functionality and templates make a campaign quick and easy. It makes us look professional and the learning curve is minimal. Support is responsive and accurate. We are very pleased to be able to use them to grow and expand our non profit.

Pros

Point and click ease of forms

Cons

Doesn't tell you that you have duplicate emails until after refresh.

Response from FireDrum Email Marketing

Hi Ed,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Replied 03/02/2017
Marcy
Marcy
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 03/02/2017

From my point of view

Not a software that carries a lot of importance for my work. It seems to be easy to use but you must have a real need.

Response from FireDrum Email Marketing

Hi Marcy,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. We should brainstorm ways that you can continue to use the platform to keep your subscribers engaged, and to continue your branding. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Replied 03/02/2017
Eric
Eric
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2017

Excellent Source To Get Your Newsletter Out

This software is much more fluent when creating a design for a newsletter than it used to be and the overall management of utilizing the software is more simplistic, featuring an easy to use interface.

Response from FireDrum Email Marketing

Hi Eric,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Replied 03/02/2017
Jay
Jay
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/01/2017

ironmartonline

Overall a really great software and very easy to use. However, the tables in the design need a major overhaul. next to impossible to use.

Response from FireDrum Email Marketing

Hi Jay,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Replied 03/02/2017
Verified Reviewer
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2018

Love this system

Marketing is a very important part of a business and tools like FireDrum take the stress out of creating interesting marketing.

Pros

It's so simple to create emails and there are some great ways to track and report membership which really can show how the software is increasing your business.

Cons

No cons at this time. Everything works pretty smoothly and you can create really professional and modern looking emails in no time at all.

Verified Reviewer
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 25/09/2018

Nice email plattform

Thus far it has been user friendly. I like the tracking options and ease of use.

Pros

This is great way to stay in touch with my clients and send mass emails. Lot's of options for templates and being creative.

Cons

Like most of these kinds of things the open rate could be better. But it has been better than the site I used to use.

Response from FireDrum Email Marketing

Thank you,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at [email protected] or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Replied 27/09/2018
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used for Free Trial
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 28/09/2018

FireDrum Email Marketing Review

Pros

It was easy to implement into the company environment.

Cons

It can be a bit moody at times, but otherwise a good product.

Betty
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 25/09/2018

FireDrum Took My Marketing to the Next Level

I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business.

Pros

I like that my campaigns are always available to change for the next class I am offering. I very seldom have to create a new one. However, now that I know how to create them, I can do so in very little time.

Cons

It is not the software... it is the lack of customer service on the weekends. A a sole proprietor I often set my marketing up on the weekends and if things go a wry I have to wait for help. Maybe that has changed because, frankly I haven't have any issues for some time now. On the upside of that, once issues are discovered they are correctly quickly.

Response from FireDrum Email Marketing

Thank you, Betty,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I am sorry to hear about the lack of service on the weekend and I wanted to let you know that I will mention this to the support team.

I also wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at [email protected] or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Replied 27/09/2018
Brain
  • Industry: Mechanical or Industrial Engineering
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2018

Best email marketing solution i've used.

Non-Profit Discount, Volume Discount, Drip Automation, Mobile Friendly Editor are all great!

Pros

We've used other email marketing tools for various reasons over the years, but still always come back to FireDrum's email marketing tools and advice about best practices. We, finally took the plunge a year ago and moved all our subscribers over.

The email editor and template manager is so easy to use. The contact management is also advanced but easy to use.

Cons

Limited automation options nad no transactional options. Although they said these will be avaiable soon.

Response from FireDrum Email Marketing

Thank you, Brian,

We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs.

I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability.

If you wanted to schedule one, please email me at [email protected] or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Replied 27/09/2018
Duke
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2017

The Best Kept Secret in Digital Marketing

FireDrum offers a powerful tool for email marketing with all the bells and whistles you need, in an easy-to-use platform. Their reports are very useful and tell you everything about your campaigns.

However, their most awesome advantage is their support to their clients. Nobody, not even the big names in email marketing, come even close to the support FireDrum provides.

Pros

- Easy to use
- Detailed reports
- Great features
- Awesome support

Cons

- Not well-known in the industry yet

Karen
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2017

I could not ask for more!

Professional service, always looking for a way to improve my internet presence...which means I look better.
Thanks Firedrum!

Pros

Accessible

Cons

Don't have any

Response from FireDrum Email Marketing

HI Karen,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at [email protected] or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Replied 02/02/2017
Howard
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/02/2017

Never let us down

We have used the Firedrum team for 10 plus years and they have always exceeded our expectations. Customer service and a product that works is a winning combination.

Pros

It is simple enough that I can use it. That's a much bigger statement than you may think.

Cons

No Cons from our side

Response from FireDrum Email Marketing

Hi Howard,

Thank you taking some time to leave a review! We appreciate the feedback. It's always a pleasure to work with the team at Community Tire Pros and Auto Repair. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing
www.firedrum.com

Replied 14/02/2017
Kalin
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/02/2017

Glad I made the Switch!

I recently switched from a large, nationally known email marketing provider. I initially made the decision based on the savings, but since making the switch, I could not be more satisfied with their all around products and services! From excellent customer service and attentive support staff to the impressive features and advanced reporting options--I can't say enough good things about FireDrum! I'm just getting my feet wet, but I can't wait to really dig in and get the most out of their services. Keep up the great work!

Pros

The features and functionality are second to none, and at half the price of competitors, it's a no-brainer!

Cons

It's not necessarily a con, but the interface for creating emails. I'm just not familiar with all the options and features yet (since I just switched to FireDrum), so for now, creating emails is a bit more time consuming. But I'm sure as I work with the software more, I'll get more comfortable with it. Honestly, the flexibility of the software is a plus . . . just maybe not when you're a "newbie"!

Response from FireDrum Email Marketing

Hi Kalin,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketin

Replied 03/02/2017
Brian
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/03/2017

Great Way to Reach My Customers

Firedrum is an easy, cost-effective way to reach customers and prospects via email. It is simple to use and the reporting tells me who is engaging, so I can custom-tailor my message.

The only drawback is that I am unable to layer text and graphics.

Pros

Easy to use, cost effective.

Cons

Can't layer text and graphics.

pat
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2018

End Results are GREAT!

We are thrilled with the email addresses we have gathered thru the years and can push out anything, at any time. our monthly newsletters keep us connected with those clients with a variety of tips, industry and call to action to draw into the stores.

Pros

The simplest of programs to maneuver thru the site. Easy to customize for your company needs. The analytics bring it back to the real numbers & on the focus of the newsletters, etc To whom you are reaching, responses, call to actions, active clients & the ability for one to unsubscribe. We've never had a problem getting any question answers or assistance with an issue, that is lifesaving to us at the end of the phone.

Cons

none at this time, we've not had any issue that hasn't been answered within the system of support.

Kathy
  • Industry: Farming
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/01/2018

Best customer service ever!

It is a very inexpensive way to connect with my customers on a regular basis.

Pros

First, the price is better than any other email list provider I've tried but the big reason I'll stay with Firedrum is the customer service. I had a problem creating an email sign up form for my website. I know just enough about web building to be dangerous. The whole IT crew came to my rescue. I even got personal emails and phone calls from customer service reps to help me. This never happens on other providers I've had in the past. I'll be a Firedrum customer for life!

Cons

I did have issues trying to add a second business to my account but the service is so inexpensive that I just opened a second account for that other business.

Debra
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2017

Very happy client!

We have been using Fire Drum for our email marketing for over 8 years and we are very pleased with the ease of which to use. The Fire Drum staff has always been very responsive to any of our questions.

Response from FireDrum Email Marketing

Hi Debra,

Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at [email protected] or call me at (480) 699-1524

Best regards,
Daniel Anzalone

Replied 02/02/2017
Alex
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/06/2017

I like it over all but they need to work on the speed, sometimes it's too slow

same benefits you can get with any other email marketing software

Pros

templates are pretty cool, you have many options with different styles, the price is not bad, easy to read

Cons

Speed, sometimes it takes a lot of time to load the templates, to edit the templates and so, the price is not the best

karen
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/01/2017

great marketing website

I have used other websites, this one is priced correctly and easy to use Highly recommend Firedrum.
I have referred small businesses your way. Service is fast response and very helpful. Newsletters, marketing, and other uses on this website make it suitable for ALL kinds of businesses.

Pros

easy to use and clear

Cons

inputs of contacts are hard to find at times and it does not show if you have inputted a contact twice

Response from FireDrum Email Marketing

Hi Karen,

Thank you taking your time to leave a review! We appreciate the feedback. Just so you know, the import report will let you know hoe many duplicates were on your list. It automatically updates duplicate records during import. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Replied 03/02/2017
Rob
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/01/2017

A Great Alternative to "The Big Guys"

Having used a more well known (and more complicated and more expensive) service for years, I was delighted with the simplicity of the FireDrum interface and surprised at the power of the controls. Of course, I wouldn't have dumped the higher-priced Email Marketers if FireDrum wasn't at least as usable (it was waaay more user friendly), but I haven't had to give up anything except higher prices and have gained in every way. FireDrum is great!

Pros

Easy to use. Easy easy easy.

Cons

I wish one could schedule more re-sends to unopened, each time refining in the send. One is great but four would be greater.

Response from FireDrum Email Marketing

Hi Rob,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Replied 03/02/2017
Lynne
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 23/03/2017

A good product but needs some solutions to problems

I like Firedrum over other similar systems I have used. It's been easy to learn and to use. But the one thing that continues to be a problem is delivery of the message. Way too many of our members do not get the emails at all and many others only get it in their junk box despite white listing and putting the email address in their contact list. I even get it in my junk box from time to time. We have worked with tech support and done everything we were were told to do but this continues to be a problem.

Response from FireDrum Email Marketing

Hi Lynne,

Thank you for taking time to leave us a review. Deliverability is one of the things I focus on. There are a lot of factors to look at. if you would like me to take a closer look at your account to look for places we can improve on deliverability please email or call to schedule a review. Thanks,

Daniel Anzalone | Account Manager
FireDrum Email Marketing
(480) 699-1524

Replied 05/09/2017
Cheryl
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/01/2017

I LOVE it!

I have always used the Free version for the little that I send out, but it's easy and so much fun to put together a newsletter. I'm sure if I ever have need for more than I do now, I would be happy to pay for it.

Pros

Very easy, lots to choose from as for templates.

Cons

nothing that I can think of

Response from FireDrum Email Marketing

Hi Cheryl,

Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to [email protected] or call (480) 699-1524

Best regards,
Daniel Anzalone
FireDrum Email Marketing

Replied 03/02/2017
214 reviews