Serviceform Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Serviceform

Serviceform is a cloud-based SaaS solution designed to address the needs of service businesses and the provision of online booking capabilities. Available across three scalable price plans with expanding feature sets, the product...

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Feature ratings

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.7

Browse Serviceform Reviews

30 of 30 reviews
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Sakun
Sakun
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2023

Great tool: Makes almost everything easier and efficient with my job.

overall I'd recommend their service to anyone. Good product, Really Good customer Support from assigned account managers.

Pros

One of the key benefits of Serviceform is its user-friendly interface, allows users to easily create and customize chatbots and forms without needing any coding knowledge. The drag-and-drop functionality makes it simple. And Its versatility. Whether you're looking to capture leads, conduct surveys, or collect customer feedback, Serviceform provides a range of templates and customization options to suit your needs. You can also integrate your chatbot or form with a range of other tools.

Cons

Whatsapp and telegram bot integration are not there yet, But I've heard it is on the way.

Response from Serviceform

Thank you so much for your positive feedback, Sakun! We're thrilled to hear that you had a great experience with us. Our goal is to make the tools as simple to use as possible while delivering the most results.

We'd like to introduce our new WhatsApp bot that can assist you with answering any queries or concerns that your customers may have. It's a fast and convenient way to get in touch with your customers, and we're confident that it will enhance your experience with our service.

Your designated Customer Success Manager will contact you soon to tell your more about the WhatsApp bot!

Replied 31/03/2023
Matti
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/03/2023

Good service, helped raising conversion rates

I really like using Serviceform. We have been happy with the product.

Pros

The price and the quality are in a good a good balance. The customer service at Serviceform is extraordinarily good, and I get answers always really quickly.

Cons

Although it is fairly easy to make changes to the bots, it still requires a lot of logic. And sometimes it means that if you do changes on your own, it may go wrong.

Alternatives Considered

Leadoo and Typeform

Switched From

HubSpot Marketing Hub

Reasons for Switching to Serviceform

Price compared to Leadoo is way cheaper and the analytics are better.

Response from Serviceform

Thank you so much for your review. We're currently improving our platform to make it even better and easier for you!

Replied 24/03/2023
Joel
Joel
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
3
Customer Support
3

3
Reviewed on 01/06/2023

Chatbot review for Dilmah

Satisfactory with room for improvement

Pros

We can have the chatbot on at all times and respond to customers in a more organised way with records.

Cons

It's not up to our expectations and its not very proactive in the responses.

Top Serviceform Alternatives

Satheeshwaran
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/03/2023

Revolutionizing Customer Service

Serviceform is a powerful and user-friendly chatbot platform that provides valuable features, including customizable branding, automated responses, and live chat options. While there have been some reported issues with integrating third-party tools and occasional glitches, overall, Serviceform appears to be a reliable and effective solution for businesses looking to improve their customer service processes.

Pros

Serviceform has several advantages that users appreciate, including its user-friendly interface, customizable branding, and automated responses.

Cons

i don't have anything to say about it, i find everything perfect

Response from Serviceform

Thank you so much for your review, Satheeshwaran!

Replied 31/03/2023
Martin
Martin
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/06/2023

Works just as i want it to

Easy and effective.

Pros

Easy to ask them edit chatbot to my liking. Discret and also super helpful.

Cons

We want cheaper, but i understand price comes with quality, so its ok for now!

Rohan
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 01/03/2024

Serviceform platform

Pros

Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy.

Cons

I didn't use it much so I don't have anything to dislike

Nuwan
  • Industry: Investment Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/04/2023

Good Product and superior service

I am happy about their product and the overall service offered by the team. The team is very professional and attentive. Pasindu and Mahesh both were our AC managers who provided very friendly service and support throughout the setting up and maintaining it.

Pros

Their service is impressive. They attended to all the inquiries fast and support for the set up and optimization

Cons

If they can bring down their prices a bit, it will help for Sri Lankan companies to justify the investment

Nipuni
Nipuni
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 28/03/2023

Good value for money

good service and good source of lead generation

Pros

User friendly featuresGood customer careEasy troubleshooting

Cons

Some chats might be just ad-hoc with less meaning, but this can be improved.

Eduardo
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/04/2023

Outstanding quality and customer service

Pros

Serviceform makes our business easier and more profitable. Through their highly customizable forms we have increased our KPIs as well as automated our customer acquisition database. On top of that the customer service everytime we had any doubts was just perfect.

Cons

We are very happy with the product as it is.

Maria
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/05/2023

Review

Good.

Pros

It's simple and customers are more likely to ask for help.

Cons

Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though.

Radu
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2023

A reliable tool for Chatbot. Promising for other features.

We have experienced an increased number of leads using the Chatbot. A very good start for an extensive development of the project on medium-long term.

Pros

We have used the Chatbot until now but we are keen on looking on the other features as well.

Cons

We needed an API at the time of implementation. But now that API is available, which delivers a whole new level of solutions and flexibility.

Response from Serviceform

Thank you so much for leaving your review, Radu. Increasing your leads is our number one priority! We look forward to having a long and successful collaboration with you.

Replied 31/03/2023
Tharindu
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 27/03/2023

For CF

very consistent and good service and timely, would definitely recommend to a collogue

Pros

The redirect functions and intergrations to the web was helpful

Cons

could be the cost in terms of discounts for longer contracts

Response from Serviceform

Thank you so much for taking the time and effort to give us a review!

Replied 31/03/2023
Elena
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/06/2023

Serviceform

Pros

User-Friendly InterfaceVersatile Form CustomisationSeamless IntegrationAdvanced Features and LogicResponsive Customer Support

Cons

As an administrator user primarily utilizing Serviceform for our region, I have nothing negative to mention. Thus far, my experience has been nothing short of seamless. Serviceform has provided an easy and straightforward process, leaving no room for issues.

Karim
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

3
Reviewed on 28/03/2023

Chatbot

Pros

Lead generation via Chatbot is very successful and promising

Cons

Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification.

Response from Serviceform

Hi Karim, thank you so much for leaving a review! We add a "validate" option to every question to qualify the leads better and to not receive incomplete details. We can validate email addresses and mobile numbers but unfortunately, we're unable to check if the email addresses and mobile numbers are authentic.

We're grateful for your feedback and currently making improvements to our platform to bring you an even better experience. If you need help, don't hesitate to reach out to your Customer Success Manager!

Replied 30/03/2023
Venni
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 27/03/2023

ServiceForm review

It is very easy to use. We have get good customer service and we are happy to our partnerchip.

Pros

easily and good customer service. It is good to get offers on email.

Cons

Chat is little bit old fashion. Chat would be little bit better high end.

Response from Serviceform

Thank you so much for taking the time and effort to leave your review. We're currently improving our platform to make it look nicer and give you an even better experience!

Replied 31/03/2023
Alina
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/03/2023

Serviceform Review

Pros

The chat bot and the lead bar.Good customer service and flexibility!

Cons

Adding emojis to the lead bar is a bit difficult. Other than that we’re very happy.

Andrei
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2023

Great service for low costs

Pros

An overall low cost of the service for the benefits and added value delivered

Cons

Nothing to say here

Response from Serviceform

Thank you so much for taking the time to leave your review!

Replied 31/03/2023
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/02/2023

Best chatbot in the market

Pros

The design is cool and the onboarding process - super easy!

Cons

I'm happy with it, not one thing to mention which wouldn't work for me

Sagal
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/05/2022

Admin user - chatbots and booking tool

Serviceform is so far the best bot tool that I've used. In previous positions I have used Hubspot's conversation tool and Drift.

Pros

Great customer service and quick feature development.

Cons

Integration through Zapier. Native integration could be easier to manage in-house, Serviceform replies to integration request quickly though.

Response from Serviceform

Thank you so much for your review, Sagal! Yes, if you need any help with integration, feel free to reach out to our support team.

Replied 24/03/2023
patricia
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

4
Reviewed on 18/08/2022

I dislike LONG forms...

Was great when we started and still is. my client has decided to move on due to the price increase and the small piece that is utilized of the full product.

Pros

liked the logic flow when first using the product.
the flexibility and the updates over the years have been nice. The product has grown into a more robust platform.

Cons

the online HELP is limited and some of the account information is hard to find.

Response from Serviceform

Thank you so much for your review, Patricia! We've now made our help docs and help videos more accessible. Feel free to reach out to us via the chatbot on our website whenever you need help!

Replied 24/03/2023
Alfonso
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/04/2023

Software necesario para alcanzar el objetivo de atención de calidad al cliente 24/7

Excelente, tanto por el software como por el equipo humano que hay detrás.

Pros

Realmente los potenciales clientes interactúan con el chatboot y las preguntas que realizan, facilitan la posterior labor de atención al cliente, es decir, sabemos que tenemos una persona interesada, las cuestiones que pretende resolver y el sincero interés del cliente al solicitar una atención personalizada.

Cons

En principio, no tengo nada que comentar en este sentido, pues el equipo técnico y comercial son profesionales honestos que siempre están dispuestos a cualquier propuesta de mejora y te brindan una atención personal y profesional.

Almudena
Almudena
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/04/2023

Reseña sobre el Chatbot de Serviceform

Actualmente es una herramienta bastante importante para la captación de leads cualificados en nuestra empresa.

Pros

Tiene un panel de control muy sencillo e intuitivo. Sus estadísticas son muy completas.

Cons

No echo nada de menos. Es muy completo. Quizás que algunos leads dejan datos falsos (pero eso ya no depende del chat)

Sara
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2023

Una herramienta muy valiosa en el día a día

La idea de utilizar un servicio de este tipo era no perder interesados en periodos en que el centro está cerrado por vacaciones, o los fines de semana...y podemos decir que el objetivo se ha conseguido por lo que recomendamos serviceform a todas aquellas personas interesadas en adquirir un producto de estas características.

Pros

Es muy fácil de utilizar, no perdemos interesados en nuestros productos por no poder atender o no estar fisicamente en el centro de trabajo.

Cons

Al principio nos fue un poco complicado dar de alta a los agentes que iban a gestionar el chat live..una vez hecho va todo perfecto.

Cristina
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2023

Recomendables al 100%

Pros

La atención al cliente, el asesoramiento personsalizado y la conversión recibida de leads con la herramienta de chatbot.

Cons

Nada, la verdad que los servicios contratados me dan resultados

Response from Serviceform

Thank you so much for your review!

Replied 31/03/2023
beatriz
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/04/2023

Profesionalidad y calidad en atención al cliente

Permite facilmente aportar la información necesaria a nuestros posibles clientes y realizar un seguimiento de las peticiones.Además, es un sistema muy ameno y agradable visualmente.

Pros

Lo más importante es la presentación que tienen del producto y la atención al cliente. La comunicación ha sido rápida y el proceso de trabajo muy efectivo. Estoy muy contenta con el resultado y la versatilidad que dan a la web de la empresa.

Cons

Por ahora no tengo nada que reseñar. Debo esperar un tiempo paa comprobar su correcto funcionamiento.

30 reviews