SmartSearch Reviews

Pros

The text messaging feature is great! It makes it easier to get a hold of candidates, seeing how most people prefer to text these days.

Cons

It needs an easier way to find "duplicate" records in the system. When searching for a common name in the system, it could come up with hundreds of records. If I only have a name and no other information, this system makes it hard to identify the right one.

Pros

Price and functionality. I love many features in SmartSearch but my number one favorite function is the ability to search across multiple job boards from one screen-which not only saves our recruiters time, it greatly reduces duplicate downloads. Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen. Support is excellent. Pricing is VERY reasonable and is based on number of users.

Cons

It used to be a little 'clunky' and had issues with editing posts, but the latest upgrade removed those complaints.

Pros

Searching by note subject for candidate referencing, and tracking.

Cons

The boxes for all data entry points are TINY.

Pros

We love the ease of use, ease of training and the ability to customize the application to our needs.
We love the team that supports us. When we have a customer opportunity or a customer need, when we go to SmartSearch to discuss, they most often have a solution ready for us!
We love the technical support we receive (althought we don't need it much) - they solve the problem or the glitch rapidly and always keep us informed.

Cons

We honestly cannot come up with a good answer to this question. There is nothing we do not like about SmartSearch.

Pros

This software is the backbone of our customer fulfillment and customer management efforts. As a key tool in our daily work, SmartSearch is invaluable in the work we do. SmartSearch is flexible in its configuration. There are many qualities, many features that make SmartSearch a valuable tool for us. At the macro level, I believe what SmartSearch brings to our operation is efficiency.

Cons

No product exists that cannot be improved. So this is about improving on the foundation of an excellent tool. This is true with SmartSearch. I believe the CRM function could be improved. Additional integration with sourcing tools, and better integration with VMS tools/platforms.

Alternatives Considered

Bullhorn ATS & CRM and Avionté

Reasons for Switching to SmartSearch

Features, price, and support. They have excellent support.

Pros

Process oriented. Can be customized. The reporting. Easy to upload attached documents with ability to upload multiple docs to a record at the same time. Email forms.

Cons

Long learning curve. Everything else is OK.

Alternatives Considered

Bullhorn ATS & CRM, Top Echelon and Zoho Expense

Reasons for Choosing SmartSearch

We wanted a state-of-the-art ATS without spending a fortune. We compared SEVENTEEN comparable products in 2018. It took months! We found a complete package that is a great value for the investment.

Switched From

Top Echelon

Reasons for Switching to SmartSearch

I don't recall all the systems, but my team compared 17. It came down to Bullhorn and SmartSearch. SmartSearch had 90% of the benefits for half the price. No brainer!

Pros

Easy to use, quickly identify candidates using filters in the resume database. Great options to customize and great options to contact multiple candidates or hires at one time.

Cons

I can not think of anything at this time.

Pros

The fact that i need to come up with 40 characters to complete this field. Ease of use and configuration

Cons

The fact that i need to come up with 40 characters to complete this field. Nothing

Pros

It is a good way to keep track of candidates and job statuses. The way it organizes things by client, manager, job, and contractor.

Cons

It is not very user-friendly. If you are not an expert user at it, you will only use surface level tasks.

Pros

SmartSearch is the easiest to use, full featured, and cost effective candidate and client contact tracking system that I have ever used.

Cons

The product is very good.

Pros

SmartSearch does a good job for housing of resumes, searching candidates and inputting requisitions and managing them.

Cons

It is not simple to use as it's slightly confusing, the job requisition entries could be easier navigated and overall needs improvement on the TA functions.

Pros

Your AML procedure is conducted efficiently and satisfactorily. You also get a dedicated account manager so you can never be stock with anything.

Cons

There are none that I can think of, it is just a shame that it too time before we found out about the product

Pros

1) Good customer service
2) Decent reporting tools
3) Auto posts to free and paid Job Boards - which is a great time saver. We post to Indeed, Glassdoor, Monster and Dice with just a one click for each job board.
4) BPM (Business Process Management) = automated req approval emails to the the approval chain. We have the approval chain set-up as Recruiting Department - Compensation Analysis - CEO. Once the hiring manager opens the Req - SmartSearch emails Recruiting for approval with a link to the job. Recruiting reviews the job and hits the "Approved" button. The process is then repeated unto CEO approves. Once the CEO approves, then the job auto-posts itself to free and paid sites.
5) Easy to use and customize reports and Req Fields.
6) Can build data pipes and integrate with ADP so candidate information flows in to ADP Workforce
7) SmartSearch can integrate with a company's web-site and be the back-end of the "Career" page.
8) Nice WIP (Work in Progress) side ribbon where at a glance shows #open reqs, pending approval, submittals & interviews that are taking place.

Cons

1) SmartSearch is expensive.
2) If using SmartSearch as the company's Career Page be advised it is very ugly. The font of the req job fields are in Times Roman, size 14.
3) No auto capture of emails to candidates. Everything requires a manual copy and paste.

Pros

Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.

Cons

Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.

Pros

Smartsearch as an ATS/CRM has always been a powerful and fast system for conducting candidate searches, managing our recruitment activities and allowing candidates to update their own information via the Candidate Career Centre.

The Smartsearch Support Team make every endeavor to assist their customers by responding promptly to any emails sent to [email protected] to confirm receipt of the request, ask any follow up questions and ultimately resolve the issues. Also, for urgent requests, they make every effort to assist after hours and have been available to conduct Skype Calls and Goto Meetings to resolve any issues.

Cons

We have been using Smartsearch for 10+ years and we cannot list any cons at this time.

Pros

It is very user friendly. It does everything we need it to do and then some. The SmartSearch support team is fantastic! They have met almost every need we have ever had.

Cons

I don't have complaints about the software. It is capable of doing so much, that the only downside is I don't know how to fully use everything it offers.

Pros

SmartSearch enables us to track all applicants and clients for daily use. We use the fax and document signing functions as well. Has CRM functionality and VMS/RPO functionality as well.

Cons

User interface is old and when presenting on a screen the user interface is so small it is difficult to see without navigating to a particular place in the user interface and manually enlarge the screen.

Pros

Solid reliable product. Company is always working to add features and update the product to keep up with the changing requirements of the staffing world. Like the overall interface. The dashboard is customizable and really let's you look at the key indicators you want to see.
The search capabilities are second to none. The basic system is fairly intuitive so bringing on new recruiters and getting them up to speed is not a big issue.

Cons

Some of the features and reporting are not what we need and the report designer is not user friendly.

Pros

Easy to customize and use with tons of options. Really love the drag and drop features in the main tool. The onboarding and hire tracks help drive consistency and quality without our teams, and make it easy to never miss a step. Plus the customer support team is always willing to help!

Cons

Creating reports from scratch - would love easier functionality like drag and drop.

Pros

Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.

Cons

Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.

Pros

SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it. The search speed is unsurpassed. We use it for both technical resume word searches and clerical and light industrial application searches, and it provides us with information very quickly. The only limitation to its speed is the traffic on the Internet.

SmartSearch is reliable. The system is always "up," and our data is secure. We have brough multiple divisions on the system, and the data migrations have gone off without a proverbial hitch.

When I email or call the support team, they find answers. In addition, they listen when we request improvements and incorporate our needs into future releases.

In addition, we appreciate that SmartSearch has maintained their focus on the staffing industry. Many competitive products have come and gone, but SmartSearch is still here doing a great job.

Cons

In recent releases, SmartSearch has addresses their known weaknesses. They have provided an ad-hoc reporting function which has assisted us in generating customized customer-specific reports in a timely manner. They also now provided training content which was not available in previous releases.

Pros

Very flexible and customizable
Excellent customer service
Designed around how a recruiter thinks and needs to use the tool

Cons

Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.

Pros

Reasons I keep coming back to Smartsearch include excellent support from the top down, quick response when there is a question, capabilities that far exceed any other tool in its class, cost that is reasonable and the ability to customize easily--increasing the user's reach and effectiveness while maintaining a personal touch. The staff is quick to respond to helpdesk tickets, the programmers are open to suggestions and the upgrade schedule is quite aggressive--they are always adding new features, the latest including social network tie-ins.

Cons

The new apps for iPhone and Droid are lacking slightly in the Smartsearch 'sizzle' that comes with the standard on-line version, but I'm certain that improvements will be on the way. Also, the Outlook toolbar, which is a solid add-in was designed specifically for PC's, so Mac users are out of luck with that one feature.

Pros

I have used SmartSearch in over 100 locations with minimal training requirements and ease of use. The staff and principals are accessabke and willing to deliver solutions. The updates are always timely and keeps the program state of the art. I have investigated more costly competitors and found all unsatisfactory and less capable.

Pros

Relatively inexpensive compared to the competition. The Work in Progress sidebar is very helpful. Being able to query multiple resume databases with one search is something that others don't have.

Cons

The UI/UX is terrible, but daily users figure out how to use it. Overall it is not intuitive. It is challenging to drill down to get further detail in the reporting. It is very hard to navigate back and forth throughout the application and it is impossible to open anything in a new tab for side by side windows.