Swiftlane Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
Learn More

User Reviews Overview

About Swiftlane

Swiftlane is an access control and video intercom system that provides secure resident access, visitor and guest temporary passes, and package management solutions to ensure you never miss a delivery again. Swiftlane's unified...

Learn more

Feature ratings

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.4

Browse Swiftlane Reviews

42 of 42 reviews
Sort by:
Vivian
Vivian
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/05/2022

Swiftlane Review

Great

Pros

Easy to use on the phone because I always have my phone.

Cons

I hate when it logs outs and cannot remember my password.

Niki
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/04/2022

Beyond satisfied

Swiftlane has been so useful to my company and my team, and I am so happy to have come across it during my juntos search.

Pros

The device is very easy to use. The fact they there is video intercom and the ability to unlock doors remotely has been instrumental, especially during the pandemic. Having a log of everyone that accesses the offices is key. Employees are amazed with the facial recognition for accessing the offices, and Swiftlane is perfect for granting access to vendors. 10/10 recommend.

Cons

Getting the device installed in our Canada office was not as simple, but we can allude it to the fact that the electrician that installed it had never installed a Swiftlane device before.

Alternatives Considered

Openpath

Reasons for Switching to Swiftlane

Video intercom; the fact that the product acts as a doorbell
John
  • Industry: Sporting Goods
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

3
Reviewed on 20/04/2022

Not thrilled

Nonexistant

Pros

Not necessary. It just is a program that has not bettered my experience

Cons

Constant problems. Sometimes the gate will not open, and I mousy have my iPhone to enter.

Top Swiftlane Alternatives

Julieta
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2022

Reliable product

Extremely satisfied with the product performance as well as customer service, they follow up immediately when there is an issue.

Pros

Since it is a software that I use daily to enter my apartment building garage, there has been little to no downtime in the last year that I have been using it, so I am extremely satisfied with it.

Cons

It looks like can only open the garage door when I am close to it and not from my apartment in case I want to let someone in.

Kirsten
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 03/05/2022

Swiftlane Software Review

Pros

Overall I like the Swiftlane software. Once it is implemented, the app is easy to use and the building feels more secure.

Cons

Sometimes the app does not sense proximity to the building and I am not able to open the doors.

Kelsey
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 03/05/2022

I love it!

Swiftlane is a wonderful tool. I can let visitors and delivery personnel into my building quickly and safely all from my smartphone.

Pros

It is user friendly. I can let visitors and delivery personnel into my building quickly and safely all from my smartphone.

Cons

The passcode I use to get in and out of my building is very lengthy. I would love a fingerprint scanner so I don’t have to worry about forgetting my passcode.

Snehalsinh
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 04/05/2022

Best security system

Pros

Its easy to use. You can give access to your guest from your phone.

Cons

The face recognization device is little slow, I think this can be improved

Katie
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/05/2022

Great product and makes apartment living easy!

Very good system, and I am happy to use it! It makes living in a large apartment complex easy and simple.

Pros

Building access and user management has never been easier. Software is easy to use, and guests talk about how easy it is to use.

Cons

The account establishment process took quite a bit to set up. It seemed a bit painful in the very beginning

Mansi
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/05/2022

Easy to use

Pros

When i come back to my apartment It is Easy to access for daily use.

Cons

No any cons so far. I like the swift -line app

Shivam
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2022

It's easy to use

Pros

It's really useful and easy to use on daily basis

Cons

I like it the most other then other software

Avi
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2022

Attractive, Functional, and Secure Produt

Thus far, the sales and support team at Swiftlane have been great

Pros

Product is very easy to configure and provides terrific granularity.

Cons

So far I have not found anything that I would recommend improvement in the software.

Joi
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 27/04/2022

Easy To See Who’s Coming To Your Door

Pros

This system got installed in my building, I live in a small condo building. We were having issues with package deliveries and some being stolen. Swiftlane was our resolution! Love that you can physically see who is delivering packages when they buzz you. It all comes right to your phone for ease!

Cons

The mailman had an issue getting into our building when we first got this installed. But I got him on the phone with our property manager to get him set up with a private way to get in to fill mailboxes, daily. So that was a pain at first.

Tabatha
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 03/05/2022

Great Company, Product and Customer Service!

Pros

The ease of use with the app and the remote access.

Cons

Not realizing that the installation for their products is separate and subbed out but they use a great company Armstrong.

Sheri
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 20/04/2022

Great for security!

I think this is a great security and visitor management system. I enter my building securely and I also am notified of visitors that enter my gate code.

Pros

I love that Swiftlane has facial recognition and allows me to scan my face to enter my building. Top notch security system.

Cons

Sometimes it takes long to detect my gate in the app, in order to open it.

gretchen
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2022

Great security

Great

Pros

Security of building and ease of getting to where you need to go

Cons

Forgetting passwords, and guests having access

Dawn Anne
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2022

Safe & Easy Entry

Very happy with set up of app.

Pros

Nuce to mot fumble for a key to get acess to my apartment.

Cons

Nothing bad to say. My 1st experience utilizing this keypad program.

Sean
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 20/04/2022

Paddlers Point

Pros

The face ID is a convenient for entering the building

Cons

When the product is not operating correctly it takes the landlord awhile to get it serviced

Elizabeth
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2022

Great User Experience

Love this!

Pros

Immediate access feature is so easy to use!

Cons

Not as simple to create a multiuse code

Joe
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 20/04/2022

Great experience!

Pros

The ability to set custom codes for visitors

Cons

Pin pad hardware could be better (slow)

Dilisha
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 03/05/2022

Not too Bad

It is overall a very useful software and easy to use.

Pros

I like the ease of using this product from my phone and easy methods to permit access to the building.

Cons

The main phone that guests would use to requets entry is always broken prompting them to call my cell to get access instead.

Steven
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/04/2022

Great Functionality

Pros

I love not needing my keys to enter my complex. Software is very efficient and very little issues.

Cons

When it goes offline. Not often. Sometimes it makes noises like it can’t find a server. Not convenient at times.

Thomas
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2022

Helpful!!

Super great and easy. I think it would be helpful now to create your own password.

Pros

I didn't realize what I had been missing before this software! The overall ease of use and convenience factor is unmatched!

Cons

That I didn't know about it before! I admit I'm not exactly on the forefront of this kind of software but I do think it would be helpful to get the word out more :)

Julia
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 20/04/2022

Easy to use

It's brought a lot more convenience to my life since it's been installed in my building!

Pros

Visitor tracking, virtual doorman, video call for deliveries

Cons

The software can sometimes be laggy, slow to load

Ninfa
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2022

Swiftlane User

Overall it id better than before this came in place

Pros

It is very easy to come in and out of the parking garage or communal doors.

Cons

If the wifi is not good or bad signal it wont work

Jeff
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/05/2022

Review by installer

Excellent experience

Pros

Swiftlane is VERY easy to install, and their technical support is excellent whenever we've needed assistance on-site.

Cons

Make the SwiftReader X POE so only one wire run is needed.

42 reviews