Bookafy Reviews

Pros

***SMS reminders to customers is amazing.
***I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar.
***I love the google calendar sync. Most of our techs use google on their phones, and although Bookafy is great for phones... many staff members like that it is saved to both Bookafy and Google.
***Payments- we keep meaning to get set up with their payment processor... but we have been using their system to simply record the transaction (one field to enter $ amount) and it has been really handy to track sales right inside the calendar app.
***I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
***Reviews... this is big for us. We don't get it right everytime... before we were using Genbook and we did get reviews but we didn't know who the customer was or who the staff member was, so we weren't able to correct or praise as needed. If we would get an upset customer, we had to guess who to deal with. That was useless. Bookafy tells us who the customer is and who the staff member is so we can high five our staff or correct them as needed. Now, if we get a bad review we hop on it, solve the problem and customers are very happy.
Syncing to my email CRM is awesome! I send out monthly emails, and I dont have to worry about syncing my customer list. Its done automatically. Yippie!

Pros

Look and feel when integrated into my website, ability to customize, steller customer service (yes, I've used them a few times), and the different integrations with other services (google calendar, stripe, zoom, etc)

Cons

The 'back end' is not very intuitive, esp. when trying to find a particular setting

Alternatives Considered

Calendly and Acuity Scheduling

Reasons for Choosing Bookafy

More features and a more streamlined interface with my website, esp for the cost. I looked at Accuity also, but the free version is too limited and the paid too expensive.

Reasons for Switching to Bookafy

The combination of price, features, and look when integrated into my website made Bookafy the best choice for me.

Pros

Possibility of having the software in White Label

Cons

Very little assistance.
Weeks and several reminders to receive answers to very banal questions.
Platform problems of all kinds: Incorrect translations, Integrations with other apps that don't work well, White Label panel poorly built and not working.

I paid about $600 to get the White Label version that I could resell. MY customers upon registration pay Bookafy directly and then they should have paid me the share of the active accounts... But in the first 2 months of use they were never even able to show the amounts correctly in the dashboard and I did not receive any payment.
Reported the problem for weeks but no one ever responded.

I asked for a full refund given the system wasn't working but, after days and days of no response, I'm starting to think I've wasted time and money.
Unprepared and dishonest!

Pros

I love the flexibility in creating appointment types, customizing availability and start times for meetings. Bookafy is easy to use and looks great on mobile.

Cons

There is nothing that I don't like about this software.

Alternatives Considered

HubSpot Marketing Hub, Calendly and Acuity Scheduling

Reasons for Choosing Bookafy

After experiencing first hand how this app has made my scheduling easer, switching was a no-brainer for me.

Switched From

Acuity Scheduling

Reasons for Switching to Bookafy

Ease of use, and the emerging technology with automation and integration of other apps I use.

Pros

simplicity, user interface and price plans ofcourse.

Cons

Mobile app should be developed with much more features ı think. For example at least we should choose option of apperance our calendar with different options like weekly, mountly or daily. It is ok for desktop but there is no any option in mobile version.

Pros

it is relatively easy to install on your web and it is free

Cons

i think if you are an app you it is imperative that your app work across all across the board on the most popular devise therefore for it not to work on the iphone is quite shocking

Pros

I like how great it is with booking or scheduling appointments.
Great with notifying meetings on time.

Cons

I am a happy user, got no dislike towards it.

Pros

- Allows me to schedule meeting types and share the link so that people can schedule appointments with me.
- Integrates with my google calendar and syncs *both ways* so that meetings set in bookafy are captured in my google calendar, and vice versa.
- Allows me to accept payments through Stripe (but as of this writing, not Paypal).
- Allows me program in some parameters such as where the meeting will be held (or include a clickable link to a web-conferencing link), questions I would like the other side to answer, and send reminders.
- Intergrates with Zoom and a couple of other web meeting platforms.
- Allows you to have a partially branded (with colors and logo) "schedule with me" page which you can integrate in your website.

Cons

- Misses the mark in full, elegant and flawless execution of most features.
- The integration with google calendar took a couple of weeks to get going. It was working but not fully. Once we got it going, it was working very well.
- Stripe payments worked well but there were no other methods to accept payments at the time of this writing.
- The setting of the meeting parameters felt clunky and unnatural.
- The integration with Zoom requires a paid plan with Zoom.
- The "schedule with me" page has a set design that I felt was ok but not that great. It's probably just a personal design preference, however.
- On the plan I had, their own link was a part of the emails sent to my clients.

Pros

After comparing a multitude of appointment booking apps, it was an easy decision once I found Bookafy. Simple to implement, cheap for what it is, great customization components, they really have the end user and their clients in mind.

Cons

The only limitation I had was when setting up the WordPress iFrame, it wasn’t as straight forward as it could be, and the book now icons available really need some updating.

Pros

Everything about Bookafy ia better.
- Better features in the free version
- Live Customer Support even on the free version
- better pricing and more feature rich on the oaid version
- A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's

I cant imagine anything in the market can compare.

Cons

Load time ia a little slow, but they are working on that.

Pros

I use Bookafy for both myself and others. It lets me be really flexible with getting others to schedule appointments with me and the clients for whom I'm setting it up. The biggest deal that I found refreshing when I came across it was: Ability to redirect to a custom URL after booking.
I was able to leave behind a service that was almost 4x the cost… in fact, this competing service WAS more than 4x the cost considering Bookafy will allow me to set up MORE than just two "appointment types" and STILL redirect to custom URLs after the booking!
I love using it inside a popup box so users never have to leave the page. (another functionality bonus)
And in case anyone's wondering, users can also select their time zone (a pitfall of some WordPress plugins)

Cons

I believe it could be easier to set up and customize exactly how I want it. I think it will get there in time though; the support behind it is so responsive and they've listened to the challenges and desires that users are expressing.

Pros

it's a great and user friendly system which when we used it, lacked a few functions for us, which required us to change to another, more expensive system, but I understand that the new version of Bookafy now also offers these functions.

Cons

when we started using bookafy, we've encountered some issues, and because we couldn't wait for them to be solved, we had to change to another, more expensice solution

Pros

- Different color coded appointment types
- sync with calendar (outlook calendar)
- e-mail reminders
- e-mails client after booking appointment so they can leave a review.

Cons

- didn't sync with my apple account. (this was a big CON for me as my phone is an IPHONE but i found it synced well with my outlook calendar so that's what I use now.)
- I wish they had a mobile app!!!! (work on this!)

Pros

Very easy to use user interface, and has some nice integrations with 3rd party apps, like zoom, google calendar.

Cons

The booking page design could be better, it's design I don't like that much.

Pros

Customer service was great, easy to use, both on the business and user side. Very easy to set up and doesn't break the bank for robust features.

Cons

When a customer books an appointment, I only get an email notification that someone booked with me. For a small business owner who is the only person at the business, this led to embarrassing interactions when someone walked in and I had no idea why they were there. They had to tell me that they booked an appointment with me, instead of me knowing ahead of time. If I'm with a customer, I don't have time to check my email to see if someone booked with me and is coming in within the next 10 minutes. This should definitely be an option fit the business to get text notifications when a client books with me.

Pros

Easy to use
Nice look & feel, completely customizable
Good value for money
Customer support beyond expectations

Cons

No Cons at this moment. The tool does everything it promisses

Pros

Bookafy makes it easy to have the same presence and look on different platforms as we engage clients and prospects - mobile, desktop, websites, landing pages, and email.

Cons

Would like better control over the color of text as it overlays uploaded images, but this is more of a "wish-list" and not really something I dislike.