ScaleGrid Reviews

Pros

The ease of use was fantastic! The dev ops that goes into setting up scalable and redundant MongoDB clusters in Microsoft Azure is fairly daunting, but ScaleGrid automates 95% of that! They also make it very easy to switch from Azure to AWS, an initiative of ours which is currently underway. We are also currently implementing a sharding solution for improved horizontal scalability and ScaleGrid has made that process much easier to manage as well.

Cons

There is not much to not like about ScaleGrid. My biggest complaint is the lack of multi user account with groups and access controls, this forces us to use a single login to manage our ScaleGrid instances, which is not ideal. I think the monitoring metrics are in a pretty good place now but could be improved to be more on par with what you get from a more mature platform like AWS RDS for example.

Pros

Although I could have spun up yet another database in Azure or AWS, I found during the proof of concept stage that even though it is an Azure or AWS solution that ScaleGrid is managing, the throughput and reliability is much higher.
In fact, it is because ScaleGrid effectively manage the instance for us that I decided to let them take the hassle.

Cons

It is slightly more expensive than going direct but the value add of being fully managed and pre-configured was worth the additional spend.

Pros

I'm using MongoDB and it's easy to spin up a database, though it takes about 20 minutes to complete the set up.

Backup services etc seems ideal, with different frequency settings.
Automatic replica and sharded cluster set ups (though I've never tried).

Cons

Expensive, just expensive.
Slow - Spinning up server takes a long time (20-30 minutes).
Updating takes a long time.
Migration also takes a long time.

They claimed they use encryption at rest, while that is only available in MongoDB Enterprise version. They are not using enterprise version.

Pros

We previously used mlab for our hosted MongoDB needs, but they shut down. Out of all competitors ScaleGrid stood out to us because of their fair pricing and simple setup.

Cons

We would have liked to have our test/staging environment on a different cluster. This would double our costs though. Mlab offered free environments for testing. They had very small data allowance, but it was perfect for us. We now had to opt into having our test database live on the same cluster. It's okay, but that could be improved. Accessing backups is also cumbersome. Often I just need to look up something that for instance got deleted by accident. These are small issues and definitely not a deal breaker.

Pros

It was easy to deploy, doesn't force me to upgrade other dependent environments.

Cons

It's more than double the price for small start-ups then what mLab offered. There was a comparable shared cluster subscription, but it seems like they stopped offering it as soon as mLab users were forced to move elsewhere due to an acquisition from MangoDB (Atlas).

Pros

The dashboard is great for tracking, and although the functionality around accessing the db via the console is limited, it does the job we need it to. Alerts definitely help. Customer service is my best part, the team is great, always responds to our messages and queries and sometimes are already investigating issues they picked up before us. great job!

Cons

Console often gets stuck loading, i need to reboot and then everything is fine. when building a DB, it would be fantastic to be able to choose an IOPS level with the package. The team has been very helpful with us, helping us upscale our drives to allow for more IOPS when we do not need any more storage space.

Pros

The "Bring your Own Cloud" is pretty intuitive and the very strong (90%+) start-up discounts make it a no-brainer if you go that route; the interface makes it easier to manage deployments when they're supported. Fast and friendly customer service - well above average for sure!

Cons

- Not so much a con, but Postgres (which we were told was to be in beta a while ago) still doesn't seem to be an option yet. This was something we hoped to use ScaleGrid for.
- Again, less of a con and more of a remark: Bring your Cloud is great (if you have the credits and plan to rely on that cloud), but - as is usually the case with these things - it could use faster versioning (though this is often tied to the upstream cloud though, so I wouldn't put too much emphasis on it).

Pros

Ease of use, hassle free. The support team is also very responsive with questions from our engineering team.

Cons

Nothing to be complained about at the moment, it's a fully hosted solution so we don't have to worry about anything.

Pros

Scalegrid is one of the few hosting providers we found that allowed us to deploy MongoDB instances in our own AWS cloud. The Scalegrid console provides many useful tools that help to simplify our database management, including scheduled backups and slow query analysis. Deploying a new MongoDB cluster is easy and their support team is quick to respond to issues.

Cons

Certain tasks, such as scaling down a cluster, cannot be performed from the Scalegrid console and must be done by contacting their support team.

Pros

The Redis service was provisioned quickly and worked great out-of-the-box. Removing Redis from our own app deployment has eliminated some complexity and helps keep us lean and stable.

Cons

Our understanding is that ScaleGrid engineers have full access to all of the data we are storing in the service. This presents a data security issue to our corporate clients, especially in light of new GDPR laws in the EU. For this reason we could not move our Mongo database to ScaleGrid, only our Redis DB which does not hold sensitive data. It would be ideal if ScaleGrid did not access the instance data once provisioning is complete.

Pros

I've been a fan of PostgreSQL for many years, and when we determined that it was an excellent choice for our start up in healthcare informatics, pharmacovigilance and drug safety, we next had to choose a cloud hosting platform to get it up and running ASAP. We started by looking into the major DaaS cloud hosts and could certainly have gone directly with AWS, GCP or Azure (among others), but all of these required an "expert" to spec, price and implement correctly - and were, frankly, overkill for getting us out of the gate. ScaleGrid was (and is) dramatically different: they have a limited offering -- a few different DBMS's and a standard set of server / instance specs to choose from when getting started. In short -- with a credit card, I was able to select a PostgreSQL configuration and place my order within about 5 minutes. A note popped up telling me that my instance was being prepared -- and then about 5 minutes later I had the instance up and running. This was stunningly simple, including my choice of back end host services (e.g., AWS, Azure, DreamHost -- we went with DreamHost). So -- with about 10 or 15 minutes setup, I had a fully functional PostgreSQL 12.x server up and running, with 300GB capacity, no hidden traffic fees, and total costs just a couple of hundred dollars a month.

Cons

The management console is OK. Nothing terrible, but some richer controls would be nice, bringing in, perhaps, the functionality that's available in tools like PGAdmin, and making it easier to see / administer all the user roles and their permissions from the console. Many years ago, I was spoiled by the GUI admin tools that MS SQL Server provides -- I'd love to see that built in for PostgreSQL, but it simply doesn't exist. If a host like ScaleGrid could add this in as their own management layer, it would be compelling. But the lack of this really isn't an issue, and not a big downside for me.

Pros

So easy to use connect and deploy a database with many different cloud providers.

Cons

Mongodb Version limited. Does not allow VPC (private network) with Digital Ocean. Query analysis tools look ugly and are not responsive at all. They does not help so much. Should check what other companies offer, like MongoAtlas.
You are not allowed to "Downgrade" a mongodb replica, you need to start another one (u will be billed by that) and migrate from A to B, instead of ScaleGrid downgrade it and resize.

Pros

Easy to use web console. Flexible security options. Responsive support team. That combination of pros really made it easy to roll out the product in our test, stage, and production environments. Once it was rolled out, on-going administration with just as easy.

Cons

Web console is limited to a single user account. We have been told multiple accounts is in the development schedule.

Pros

It is extremely reliable. We serve a few million API a month and guarantee 99% uptime to our clients. Scalegrid makes this statistic attainable.

Cons

Few more performances metrics would be helpfulness.

Pros

Easy to get started and set up.
Decent reporting and monitoring.

Cons

We've had two complete outages for MySQL over the 18 months we've been running on ScaleGrid. Each time is the same - the database stops responding, then eventually is flagged as Failed in the SG dashboard. The second outage was a cluster intended to provide higher availability - didn't work. Support has met their SLA (1 hour ) however it's frustrating sitting idle when your production database is down.

Also, there seems to be no way of accessing a backup other than restoring it to a new cluster and then dumping that manually. Ugh.

Pros

1/ Deployment on our own AWS account
2/ On-demand scaling (already tested twice on production)
3/ Automatic backup

Cons

- High costs
- Missing backup feature: I would like to automatically push backup on AWS S3
- Missing backup policy customisation: I would like to keep backup from 2w, 3w, 1m, 6m

Pros

Instant setup, fast scale ups, Redis sentinel single endpoint, high uptime (haven't experienced any down time since I started using Scalegrid). The pricing is most important to me, I'm really happy.

Cons

Not accepting PayPal or iDeal as payment method, just anything besides credit card.
Not possible to scale down Redis deployments, for example the RAM.

Pros

Host in known cloud services, you choose
Slow Query Analysis
Index Usage Reports
Data transfer included
Auto-backup included

Cons

live chat support isn't available, but they reply to ticket so fast like in ~5 mins

Pros

I went from a great service from a famous competitor, but too expensive compared to using it for a project and decided to give this software a try. It allows the creation of many database versions on different cloud services and I must admit that at a low price you have an excellent result.

Cons

I use the DB on linode instance and it would be nice to have pointing in time backup.

Pros

After trying different MongoDB hosted solutions I've found ScaleGrid and gave it a try. Their support team is awesome and they helped me migrate my 2.x mongodb version to a new instance with 3.4 version. I've migrated my dev and prod environments in a matter of hours.
Big pros:
- You can use your own AWS account (BYOC)
- If you have credits you can use them towards your VMs on your cloud provider
- Support team (100%!)
- Slow queries report (this is great to fine tune our queries)
- Easy to use dashboard interface

Cons

So far i'm very satisfied with the service and can't think of anything I disliked. I can update this review once I have something.

Pros

Ability to "bring our own cloud". Auto daily backup. Ease of deploy.

Cons

Nothing. It's a very good product. Hum... Maybe the design could be more friendly.

Pros

Support, and ease of use. I especially like the slow query log and the performance monitoring that you have recently added.

Cons

Not sure I can come up with anything to complain about. We've adopted SG as our platform of choice for future MongoDB deployments

Pros

Scalegrid has always been there to support any needs we have and the software just works. We have several collections with millions of records and there is never an issue.

Cons

There is nothing I would change about this product. It is great. The UI/UX is done well and the site is always performant.

Pros

ScaleGrid is easy to use and helps take the complexity out of running and maintaining a resilient MongoDB cluster. We like the ability to Bring [Y]Our Own Cloud because we want to keep as much control over our data as possible such as in which jurisdiction it is stored, and how it is secured. The fact that we can use our own cloud account and private subnets in multiple Availability Zones increases the security and resilience of our database operations.

Security features such as access controls, data at rest encryption and data in transit encryption are easy to enable. Operational duties like backup are easy to setup and tailor to suit. We also expect that leveraging ScaleGrid will help manage the performance, maintenance and growth/scaling of our database operations into the future.

Cons

We'd like ScaleGrid to think about making its management system available in [Y]Our Own Cloud so that the agents don't have a need to connect and report externally. We don't need it now, but we expect we may need in the future.

Pros

The autoscaling feature works like a breeze
The bring your won cloud feature is very useful for startups that have AWS or Azure credits
MongoDB deployments with replica sets and sharding are managed very beautifully
Customer service is extremely prompt

Cons

The on-website console is a little jittery and has some limitations. You can use Compass or DBKoda instead.
You can't see documents on their dashboard