User Reviews Overview
About EV Service Manager
EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through...
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- Industry: Mining & Metals
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Complete ITSM tool easy to implement and use
We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.
Pros
Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.
Cons
Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Very Flexible to a fault
We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.
Pros
The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.
Cons
There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.
Reasons for Choosing EV Service Manager
Needed something more up-to-date and full-featured.Reasons for Switching to EV Service Manager
Cherwell wasn't very responsive and ServiceNow was really expensive for the same features.- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
EasyVista wasn't always Easy
I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant
Pros
EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system.
Cons
There were some features that were hard to use, specifically the asset management portion.
Top EV Service Manager Alternatives
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
EasyVista isn’t so Easy
I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend.
Pros
They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement.
Cons
It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only.
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Easy Vista Review
It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization
Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them
Pros
It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications
Cons
Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
EV Review
Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.
Pros
Workflow editor - Like the interface and having all the icons close to the work space.
Cons
Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.
- Industry: Legal Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great for non-programmers
Pros
I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.
Cons
I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined
The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes.
The reporting deficiencies forced us to invest in PowerBI for reporting.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
EasyVista - more than ticket management
Normally I use the change request, service, incident, and problem management modules regularly.
It allows the teams to manage their daily work in one place, without the need of more applications.
The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
Pros
It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for.
Change requests, incident management, service requests, problems management, assets management and many other features.
Cons
Steep learning curve
Not the bet user experience
To heavy on resources
- Industry: Warehousing
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
I hate putting in tickets!
The software looks like it was created 20 years ago. This software was not created with the end-user in mind.
Pros
This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.
Cons
Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Not the Best, not the Worst, something in the middle
None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.
Pros
* Alot of information and modules on EasyVista,
*There's various helpfull modules, and alot of customizability in them.
* I like alot the contracts module.
Cons
* Modules on EasyVista are too crowded and difficult to understand.
* The Organization is terrible, buggy and slow interface.
* Sometimes is hard to even know where is what you are looking for because of the interface is weird.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
EasyVista is very slow, clunky, and not very intuitive.
Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.
Pros
I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.
Cons
The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
EasyVista Product Review
It's a great product and they work hard to continually update the product.
Pros
EasyVista is very powerful and flexible. New releases keep it current and allow continual improvement.
Cons
Getting training after the initial install is expensive. I have had difficult figuring things out on my own. The EasyVista Support team has been helpful when I have reached out, depending on the technician.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
It's a good product
I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation.
Pros
Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen.
Cons
Configuration can be a lot easier in my opinion.
