Help Sumo Reviews

5
Overall rating
Reviews

5
Overall rating
Reviews
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User Reviews Overview

About Help Sumo

Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement...

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Feature ratings

Value for Money
5
Functionality
5
Ease of Use
4.8
Customer Support
4.7

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Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/02/2019

Easy and cost-effective support system

An easy-to-use and cost-effective helpdesk solution that you can use without any training.

Pros

Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap.
It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more.
The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.

Cons

It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.

Gangadhar
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2024

Impressive and Reliable Approach for Customer Enhancement

Pros

Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.

Cons

Help Sumo gives a powerful aspect of communication, and help is well shared.

Gestione
  • Industry: Maritime
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/05/2024

Conventional Approach for Customer Help

Pros

Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.

Cons

Help Sumo is flawless, and impeccable in making all businesses functional.

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Annex
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/04/2024

Intelligent Customer Help for Businesses

Pros

Help Sumo makes ticketing the best organization form to manage issues that customers have.

Cons

Help Sumo has captured every customer request and answers are timely and no mistake.

selva
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
4
Customer Support
4

5
Reviewed on 11/07/2014

Very flexible and makes managing a lot of support data easy

Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.

karthick
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 11/07/2014

Good feature set, meets basic needs, easy to use.

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults.

aaidy
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

Every day is a cool day with helpsumo

With Helpsumo I'm finally managing my email, instead of letting it manage me. The benefits are the ability to automatically find that 20% of one's email that when resolved, takes care of 80% of your daily workload.

All of this while leaving plenty of time during the day for those projects that I'd never have time for otherwise!

john
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
4
Customer Support
4

5
Reviewed on 16/07/2014

Possibly the best customer service management tool, depending on your needs

Reduce customer support, improve the support experience for customers, and make the agents more efficient at solving their tickets. We went from 80% customer satisfaction to 98% customer satisfaction within a year and helpsumo was a huge part of this customer delight project that made this shift possible.

aaidy
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

Best Support Software Out there

Help Sumo allows you to automate everything, which is amazing. We handled all of our support with 4 full-time people handling over 200 requests per day.

amia
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
4
Customer Support
5

5
Reviewed on 16/07/2014

Simple to use

Finding and being able to show the business the users and processes that seem to require most of the IT staffs time.

willam
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

user friendly,fast and secure.

The software helps us to improved business. better to use and simpler to be say, I was satisfied with it.

Devi
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

Good Support

The product is good. The support for the product is also satisfied

Ashlin
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

Good Support

The product is too good. They provide a good Support.

angellia
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

Good for basic needs and stable solution

It's a great tool for online customer service support.

corn
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2014

Love their help desk service

Great usability, great support from helpsumo too.

15 reviews