Profi Reviews

Pros

My experience with Profi has been amazing! I wasn't the one deciding to implement it, but I've been struggling for a long time with having to use so many disconnected apps and tools for managing personal development programs for my team. So, getting a platform like this was a major relief! Now I feel like I have all the components in one place: surveys, assessments, forms, messenger, and a program builder. I also appreciate having the ability to access the fully functional platform and build the program both on web and mobile.

Cons

Just one thing. The inability to re-order questions in assessments is frustrating but one of the Profi's support team members promised to me they will add it soon.

Pros

Profi has outstanding customer service. Our Customer Success Partner Andrew is always responsive and helps to quickly resolve any issues we have. I also appreciate the Quarterly Success call which gives our organization the chance to share what's going well and what future features we would like Profi to consider.

Cons

I don't have anything I like least about Profi at this time.

Alternatives Considered

Paperbell

Reasons for Choosing Profi

Our primary function is coaching. SimplePractice is designed for therapists.

Switched From

SimplePractice

Reasons for Switching to Profi

Paperbell would not have been cost effective for us and it also didn't have the functionality we needed.

Pros

Not much to say except I didn't had a good experience with it.

Cons

Integration with stripe, has bugs, could not use my existing stripe account to get integrated, normally things like that with other software that I used it, would take minutes to do. Here even after 5 attempts and 3 times contacting support about it, it took days & was still not sorted.

Pros

I love the fact that this is truly an all-in-one solution. In the past, I'd use WordPress along with a bunch of plugins to get the functionality I was looking for. Ultimately, there would be issues with things like plugin issues (during updates), page loading speed (I use a VPS server, but there are still potential problems if you have a large, growing membership with many simultaneous users), and other nagging issues.

With Profi, I no longer worry about any of the technical issues. Everything is handled for me and I can focus on marketing and working with clients.

Cons

When you're using a hosting solution, you don't have pixel-perfect control over things like page layout and design. Basically, you use the platform "as is." That's the trade-off. For me, that's fine... because design is subjective, no matter how you look at it. You may like a specific layout whereas others do not... but as I said, the trade-off was worth it to me.

Alternatives Considered

Teachable

Reasons for Choosing Profi

WordPress is a perfect solution for blogging and content creation. It's not quite there as a Learning Management System - even with above-average hosting.

Switched From

LearnDash and WordPress

Reasons for Switching to Profi

Profi offers several tools (course creation, video conferencing, the ability to keep notes very easily for all my clients, scheduling, billing, video hosting & more... all in one system. They've partnered with Wistia for their video hosting, by the way, which is one of the very best video hosts out there. Non of the competitors had this combination of tools working together easily and effectively the way Profi has. Perhaps the only other thing they could add would be an internal, email marketing system and/or newsletter.

Pros

As a coach, I have been looking for a platform that can help me keep all or most of my coaching process in one place. And awarenow is the closest tool I've found by far. Awarenow helps me with everything from scheduling sessions to managing client information, from providing clients with intake forms to hosting video calls.

Cons

There is nothing I dislike, just features that I am looking forward to seeing added. I think the CRM-like system could be more detailed, the appointment scheduler could use more features, and there could be more integrations. But from what I've seen, the roadmap has everything I could possibly ask for, and the team is very responsive. A member of their team took 30 minutes to explore my company's use cases, listen to my suggestions, and truly understand how I would like to use awarenow for my business.

Alternatives Considered

Plutio, Dubsado and SuiteDash

Reasons for Choosing Profi

Awarenow is coaching-focused, and it's obvious that it's built by coaches for coaches. It already has or will have everything I need to run my business efficiently and cost-effectively. I managed with Dubsado, but it was lacking a lot of features I needed to truly bring many of my business processes into one place.

Switched From

Dubsado

Pros

We use awarenow for implementation - we provide training and consulting/coaching to our enterprise accounts through awarenow. We have always been a very innovative and disruptive software in our field and awarenow enabled us to provide a differentiating customer experience. Successful implementation training is key to our accounts' activation and success and we take so much pain off of our support and implementation teams by switching from many (I believe we used 19 tools before, which was a nightmare) tools to a well-designed and thought-out awarenow platform.

Cons

My only concern is that the level of customer experience by awarenow is outstanding, that if someone buys them out we might not get the same service. The team included all protective clauses to the contract per my request and assured me that they are not planning to exit anytime soon.

Alternatives Considered

Teachable, Coaching.com, CoachAccountable and Kajabi

Reasons for Choosing Profi

Out systems broke and we got tired from the management of many systems

Reasons for Switching to Profi

awarenow is the only truly all-in-one solution on the training/coaching/consulting space with LMS and interactive modules

Pros

The User Interface and User Experience are great. It's clean, modern, nice and simple. It supports both synchronous (live) sessions and asynchronous learning. It also has a payment gateway.

Cons

By the time I wrote this review, some of the features are still in development, such as screen sharing for the live sessions, CNAME, and integration with PeerBoard. But they will deliver those features this year.

Pros

It eliminated the need for a full time scheduling role while helping us streamline client scheduling overall, saving us thousands of hours and follow up time.

Cons

It is a bit buggy and lagging in updates and syncing as compared to othr platforms.

Pros

1. All-in-one flexible program builder - I really like the ability to build customized leadership coaching programs that contain free-form resources like training videos, docs and presentations; as well as the option for my team and myself to schedule recurring 1:1 and group leadership sessions; and do pre- and post-program review forms/assessments.2. Great support - we can contact our dedicated CSM at any time with any questions or concerns and he gets back to us very quickly. Thank you, [sensitive content hidden] for your fantastic collaboration with our team during implementation, onboarding and further adoption.3. Pricing - we get all the functionality we need in one platform which eliminates the need for over 6 systems and tools we were using previously, including Calendly, Zoom, Quenza, email, Notion, Slack and others.Big Kudos to the entire Profi team for the amazing product and support along the way. We look forward to extending our collaboration!

Cons

Nothing major, we're pretty happy with the performance of our platform instance and everything else. We can't wait for the Profi team to deliver new program builder features.

Pros

Profi, has been easy to set up and create what I need for each feature.

Cons

At this time there are no features that I like least.

Pros

- Basic but easy to use CRM- Client training & coaching features - easy client scheduling and virtual meetings-Email and text notifications- Great support"

Cons

The CRM needs more advanced features like the ability to set up my our custom client properties like date of birth. We'd like to also see their last activity as it's important for effective project delivery

Pros

Integrated client portal, chat, scheduling and video conferencing. And additional security capabilities.

Cons

I might be biased because we implement best in class CRMs for our clients so in comparison to them I can say that Profi's CRM is still rather basic. We don't use it often though, we just integrate it with Hubspot through Zapier and this setup works well for our needs.

Pros

I love that you can schedule sessions and automate your clients workflows. I also like the template and builder for designing programs, simple and elegant experience for the client.

Cons

Unable to reorder questions on forms. No where for me to store forms I need to fill out for clients. I would like to send forms without adding someone as a client in some cases.

Pros

1) Forms and the ability to automate them to send to client with different triggers2) The ability for clients to sign agreements3) Robust PRograms which I use to build out client journeys4) Professional, untuitive UX5) Easy to set up portals for my clients6) Fast responses from suport

Cons

Not all the language on the platform fits my line of business. I'm an operations consultant and would appreciate the ability to tweak some of the platform language e.g. Programs -> Projects; Practitioner -> Consultant, etc. Profe support told me they will add this ability

Pros

I like that my clients are able to upload documents on their side as I really need that for my practice.

Cons

I can’t seem to block off times easily.

Pros

There are just so many great polished features in Profi.
This is one of my best purchases in the past 10 years.
It is one of the priority professional systems I use.
It has never let me down in the 18 months I have been using it.

I love the solidness and reliability of Profi. A must for my professional work.

I love the main features:

- Seamless one on one and group video conferencing.
- Course presentation platform
- Drip feed content platform
- Excellent, professional and solid booking system, session rooms and scheduling
- Superb Profi support. Essential for any business.
- So many extra features and functions that I am only now discovering 18 months later.

Profi has solved my online client bookings and meetings needs.

1. I can book, schedule, present and host all my business on one platform.
2. I can run live events, and deliver courses and other content on one platform.
3. It presents my business as reliable, polished and professional
4. It has solved a lot of my marketing issues.
5. Clients trust and love the ease and seamless process of using it.
6. There are no glitches or hassles with online sessions (a Godsend!)
7. Being a reliable and solid platform - it has created greater trust and satisfaction with clients.
8. It makes my business work more professionally.
9. It makes my life so much easier.

Cons

There are bot any cons I have found - just some features I would like added.

1. I would like to ability to create sessions in 15 minute intervals if needed.
This is only when I have to create a session quickly - so not have to wait a full half hour.
2. Like the above point - if an instant session could also be created if the need arose - that would be a great feature to have.
3. Greater flexibility and tools in creating and editing the public live page.

But that is it.

Pros

what I love about profi is that I don't have to think about anything that it's not my work and knowledge. I can setup a profi account and start selling and serving my clients in 30 min or less. Everything is really well thought. It's smooth and safe. Pages load fast, information is organized, clients data is secure, price is fair. I love apps and software but I don't have the time or patience to learn and keep a complicated business. I just want something that works and allows me to have free time while earning a comfortable income and profi does that. Everything "business" is assured. I can just invest my time in selling,

Cons

I'd love to have a private community inside my profi account and it's not easy to accomplish that. Also, I'm waiting for some improvements in course management but, let's be fair, it's not their focus so.. I'm using profi in a different way it was thought and even so.. it's working better than fine.

Pros

Profi is quite an amazing value, it provides much more features than similar apps, booking, payment, video conference and much more, and it has a beautiful minimal design, Profi keeps improving adding features that were promised at a slow but steady pace.

Cons

I'm a psychologist in clinical practice and this app targets several markets and possible uses, like coaching and so on, so the features a therapist needs are not all there, but I'm confident they will keep improving to make this a competitive product in the therapist market. When you send a form to request a signature, many times the client will not receive it, sometimes they get it after sending it a few times. This is crucial for therapists since we cant start seeing a client without signed consent. Also, the record feature is quite limited, all you have for clinical notes is a notepad-like space, very minimal and client information is scattered, for instance, you have to go to different areas of the app and search all forms submitted by all clients to see if a client filled and signed a form there is no individual client record to access their info. Despite profi shortcomings, I am confident that this will be one of my best app investments in the long run, the team inspires confidence for sure.

Pros

It provides all in one solution.

Acts as a landing page,
Easy to book 1:1 sessions,
Easy integrations with zoom and payment gateways.
Can conduct group coaching
Can sell digital courses.
Can send direct messages to clients.
Forms available to take feedback or conduct quiz.
Can take notes and can share it with clients.

A lot of features under one umbrella. I cant even believe that I grabbed a lifetime deal for the proce of peanuts. Truly grateful to the Profi Team!

Cons

Sometimes when I schedule a 1:1 session, client cant see the invitation inside Profi. That gets into troubles.

When client submits a form I dont get any notification and I miss it. That gets me into trouble.

In a service page if I add a button to open an external link. The button doesn't work well.

Pros

Profi was really quick and easy to set up (calendar, services, clients, forms, landing page ...). It has a beautiful, clean interface and is a pleasure to use every day.
My clients can easily book or reschedule their sessions, they get session reminders and have a messenger to communicate with me in between sessions.

Cons

For me Profi is the perfect fit, I like everything about it. Also they are constantly adding new features and users can vote for features that are important to them.

Pros

Most of all, our team likes Profi because it's easy to use, both for our teams and our clients. We've been also getting a fantastic service from the Profi team, it feels like a true partnership, rather than just a vendor<>customer relationship. I've already recommended Profi to a few friends.

Cons

We're still trialing Profi so can't state our final verdict just yet, but all looks good so far.

Pros

A tool that I'd use right from allowing my potential clients to book for a chemistry meeting, to considering different coaching packages, to payments and when after they've started, messaging, e-learning etc. Literally, everything in 1 place for my clients the entire life cycle from sales to completion of program.

Cons

It would be really really nice to have the following to sweeten the tool even more! if possible :)
- include a certificate of completion for specific courses
- link to icalendar
- show maximum 30 days in advance for bookings.
- embed code on blog pages

Pros

Easy scheduling online calls with users. Integrated Zoom call without restrictions. Group calls availability and also possible to create a course.

Cons

Some features are not implemented yet (like the marketplace or CRM features), but the platform is already a solid tool for clients onboarding and booking an online calls.

Alternatives Considered

Teachable, Acuity Scheduling and Zoom Events and Webinars

Reasons for Choosing Profi

It is an all in one solution, its not just scheduling your calls but it does include Zoom integration and courses and messging with the clients.

Switched From

Calendly

Reasons for Switching to Profi

Design, functionality and the overall price. Totally worth it.

Pros

- It's all in one. Not having to think about reminding customers of their upcoming appointments, switching to Zoom, or sending emails is a total life saver for our coaching/implementation team.- It's clean, professional and easy to use for our team and our SEO customers.- Profi's support team is superb. They're always there to help us.

Cons

We've faced one bug related to our logo not displaying to customers in their portal. Profi team was pretty quick to respond and fix it.

Pros

"* Enhanced courses feature* End-to-end session workflow* Team Calendar* Profi video conferencing option (we've replaced Zoom with it)* Professional looking platform* Client portal* Team Calendar* Scalable pricing"

Cons

Calendar sync issues. But, fortunately, they got fixed pretty quickly. Profi team is really great at reacting fast and adequately to the issues and requests from us.