User Reviews Overview
About Panorama
FrontStream’s fundraising software helps nonprofits and socially-responsible corporations raise and process more funds. Panorama helps plan, create, execute and measure the successful of fundraising campaigns and charity...
Learn moreAll Panorama Reviews Apply filters
Browse Panorama Reviews
All Panorama Reviews Apply filters
- Industry: Hospitality
- Used for 2+ years
-
Review Source
I love the software, I run an event entirely on my own each year & the platform is so...
Pros
When publishing prizes on line, the system guides you through and explains what each question means. It's very user friendly
Cons
I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year!
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Panorama Review
We mainly use Panorama as our thank you letter center. It works well for this. However, when we used it for recent events, the programs selections for building a site seem to be a little old fashioned and not easy to maneuver.
Pros
I like the ease of entering donations and sending letters.
Cons
It is very difficult to talk to anyone and to get in contact with your help desk. I have several things that I have questions on how to do but it doesn't translate well in text. I would need to speak with someone.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Pananorama Fronstream GiftWorks
I can do the basics that I need to do (donation entry, donor managment, querying the data) but I find that some problems I report to the tech support team (they are great) don't get resolved.
Pros
I appreciate the ease of use with FrontStream. The interface is easy to look at (colors, fonts). Data entry is easy as well.
Cons
There are far too many bugs in the software that do not get resolved. I do not like that I cannot create more complex queries. I have to export the data and then import it into Microsoft Access to create reports for Board Members and Management. I would prefer dynamic, custom-formatted reports in Panorama's FrontStream GiftWorks program, where a click of a button or two would allow me to use an existing custom template.
Top Panorama Alternatives
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
High Quality Software
Pros
I like how it is a one stop shop for Fundraising, Auction/Event Mangement, and CRM.
Cons
There are a couple of features that are lacking: 1. There is no donor (user) portal login for them to personally manage their donations and 2.) There are limitations with making bulk changes to donor records.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Best support staff
It's been a great experience, especially having help from [sensitive content hidden],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed.
Pros
What I like most is the fast response I get from people in customer service.
Cons
There is nothing that I can think of that i like the least
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Never a good customer services experience
When it works, good. But at the first sign of an issue I want to just quit rather than deal with inept customer support.
Pros
Ability to schedule and conduct an online auction with a geographically dispersed team.
Cons
Many things work well. However, when you have a problem, getting it resolved is likely going to be highly frustrating. No matter how much information I provide, it is as if they read the first 4 words and have bucketed and prioritized our problem. It generally takes several email exchanges to get them out of the original assessment and to actually addressing the problem. This is in spite of me trying carefully to be succinct as to the problem. Then the pace of resolving the problem can be very frustrating while our auction is live for the two week period. Personally, I would switch platforms. I have just resorted to telling people that they must ensure everything is working prior to the auction because the likelihood of getting a problem resolved in the auction timeframe is not likely.To me the company is trying to offer too many services and at least the auction category is appearing to be a non-money maker and receiving only passing attention if any.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Good software for an online auction
We're using Panorama as an online auction at the end of the year and have been successful in achieving our goal.
Pros
Bidding for Good is easy to setup with online auction items and the bidding aspect appears to be easy to use by our bidders so that is a big help.
Cons
My Biggest complaint is that it's impossible to change an "Individual" donor to a "Company or Business" donor. I've asked repeatedly to technical support for this and it's clearly not a priority. I especially need a "Contact Name" for the Business donors so thank you letters can be sent out but this has not been added so this is a big issue for me. It's simply an issue of adding a contact field to that database table.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Not for everyone
Pros
Definitely a lot of options. Allows all the users you need.
Cons
Really no way to manage all data. The ticketing, guest tracking, and general maintenance in this area is non-existent. It seems that those creating this software understood a lot about the data collection needed, but have never actually run an auction themselves.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Comprehensive, "Idiot-Proof" Fundraising
As a small non-profit, we don't have a fundraising staff and struggled with how to raise money and expand our supporter base. Our online auctions have solved those problems.
Pros
This platform makes it easy for non-profits to successfully plan and execute an online fundraising event.
Cons
After-hours support isn't available (ie - if there's an issue with a an auction that closes at night or on the weekend).
- Used Daily for 1-5 months
-
Review Source
This is product does not work as designed.
We recieved no benefits from this product and put a dent into our budget.
Pros
There is absolutely nothing I can say that is good about the product. It has so many "bug fixes" it does not work as described. It is clunky at best. For 6 weeks we have tried to use this product and get things accomplished and we can't get anything completed, their support is at best mediocre.
We had high hopes that this product would assist us in raising money forour foundation. All it has done is cripple us.
Cons
Everything. The cloud based version is not ready to be used. It leaves so much to be desired. Support is at best poor. They take forever to get back to you. Thier fixes is let me correct that because you can't, it is a bug.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Exceptional Services
Effective, courteous and well explained, excellent customer service.
Pros
The software has many options that pre emmett problems.
Cons
Gaging the donation amounts with analysis of effectiveness of campaign.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Worthless piece
Pros
Really awful, so I don’t like much. Maybe of you have a really small, simple organisation without too many donors, something is good about it.
Cons
Where do I start? You can’t freakin’ cut and paste from GiftWorks! If you want to cut and paste, say, an address onto a Word document, YOU CAN’T. There is no way to do a simple query, like you can with other programs. If you have a donor who is also a volunteer, you can’t simply click and have their record or name transfer over into the volunteer module. You have to type all their info in all over again. To put together a report, the lists of data sets are disorganised and completely unwieldy. This program is a nightmare! With the amount of time we’ve put in attempting to make it functional, we could have bought Raiser’s Edge and been ‘way more satisfied. Just. Don’t. Buy. GIFTWorks—or as I like to call it—GiftWorst.
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Good, but missing features
It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)
Pros
Learning curve is decent. The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.
Cons
Missing functions... like the ability to multi-level queries is limited. I truly hate that the names of fields changes through the program is frustrating... in one area is a Donor Category, in another its simply Category. Please. Pick a name, stick with it!! And when selecting columns to show in a spreadsheet.... there is NO LIST ANYWHERE! Please, help out people and provide documentation that lists all the columns and a short description!!! Would also love to have the option to pull cumulative data!
- Industry: Entertainment
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Friendly and accessible service
Streamlining donation requests.
Pros
I liked the ease of use and setup, as well as the transparency and accessibility of the support staff.
Cons
Would have preferred a little more customization - many of the fields were fixed.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Customer Service
Thank you for the opportunity to offer highest praise for [SENSITIVE CONTENT] for the professionalism and expertise providedto me as I navigated through the FrontStream creation of our annual solicitation letter. In utilizing Quick Assist,he skillfully made corrections and edits to the format that allowed me to learn in the process. The technical staffat FrontStream are attentive, prompt in response, and most knowledgeable.
Pros
NA - I don't know and am unable to answer this question.
Cons
NA I don't know and am unable to answer this question.
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Falling Down In Service
I have had to complain twice about the same technical issue. The problem takes weeks to get fixed. People don't call back when they say. I won't use them again after this year unless I see noticeable changes.
Pros
Relatively easy to use and ability to generate reports. The money easily transfers into my account; no issues with that.
Cons
Some parts of the interface don't work and it takes weeks for the company to fix. Only three customer service people tend to the entire country; very poor efficiency.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Panorama
They are always a pleasure to work with and answer questions as quickly as they can.
Pros
It's easy to re-create events for success with proper templates. They also have some great videos for support.
Cons
There are some pieces that you just can't do in terms of high-level coding for website ease but I know this is an area they are working on.
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Easy to utilize and track donors
Pros
Multiple tracking sources make it easy to sort donors into groups. Calendar function makes it easy to plan the day or week.
Cons
Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.
- Industry: Fine Art
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
GiftWorks cloud isn't fully developed yet...
Customer support for GiftWorks is pretty great. They don't always answer when you call, but if you leave a message or send an email I usually get a response within 24 hours.
Pros
We are pleased that GiftWorks has moved to the cloud, but there are still things that need to be built out to complete the transition.
Cons
The membership feature has not been including in the cloud feature yet. This has been holding us back from transition from desktop to the cloud.
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used for 2+ years
-
Review Source
They stole our money. Seriously.
Cons
We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced). They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails. We are out a substantial amount of money and our donors were defrauded. STAY AWAY FROM FIRSTGIVING AT ALL COSTS.
- Used Weekly for 2+ years
-
Review Source
We have been using Bidding For Good for many years and it just keeps getting better!
Pros
It's easy to use both as an administrator and for the bidder. I like the reports that can be generated. Also, the neat and clean look of the auction itself.
Cons
The payment processing has changed, but we are getting used to the new process. Staff at Bidding For Good has been very helpful.
- Industry: Civic & Social Organization
-
Review Source
Good product with a few flaws
Pros
Very easy to use, the program tracks everything we need. I love the smart list feature.
Cons
I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.
-
Review Source
Not up to snuff with the real workplace
Giftworks is a clunky interface to use and not inuitive at all. Customer service is questionable as well. There have been unexplained datase errors and a mponthly need to contact support for problems related to their "Fixes". Now that Windows 10 is out, if I could give customer support a negative grade I would. I was told to do a clean install of Windows 10, etc. and reinstall Giftworks.
Things worked fine for one day, then Giftworks would not respond. Cutomer Service does not care about the end user. One comment I got from the rep I was dealing with was that our server was the issue not Giftworks. Our server at the time was new. Customer Service did not want to admit, that their software was weak.
Avoid Giftworks if possible.
-
Review Source
Giftworks Review
Pros
It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone.
Cons
Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Had an awesome experience working with this great program!
Pros
I used it once for my church and we were accepting donations and wanted to keep track of everything. This was a great tool for us to keep everything organized.
