User Reviews Overview
About Horizon
Horizon is best-in-class home inspection software designed to help streamline operations and grow your business. It offers a host of features such as scheduling, report writing, Android and iPhone mobile applications, automated...
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Horizon will make you stand out
We operate as a team to do inspections. It allows us to each inspect different systems , it all uploads to the same report. It has helped us to be fast and effiscient. Less time report writing equals more time for Inspections and higher profit for your time spent.
Pros
Horizon produces an easy to understand report that looks great and makes you stand out. You can personalize and add your own items to make report writing much faster.
Cons
It doesn't have the ability for you to use videos unless you upload them to you tube.
Response from Carson, Dunlop & Associates
Hi Kenny,
Thanks for the great review! We're happy to know that we could help your team save time writing reports and increase your profit earning potential!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
10 year user, overall this is great software and makes a very professional looking report
Pros
Horizon inspection software makes for a great end product. Once you learn your way around, its fairly quick to make your entries in the field. I finish up on the computer just because its easier to review everything and to see the actual finished report. The realtors love the Action Item list that gets generated along with the report as this makes their job easier when they are developing their "ask" list for the seller. I've been using horizon for 10 years now and even when there have been some tech glitches, its always been easy to get a hold of someone you can understand and who doesn't speak in software terms you can't understand. I've tried most of the inspection software out there and stay with horizon because of how great their people are if you have any questions or suggestions.
Cons
It would be great if I could embed video right in the report. That's the only thing that could lure me away at this point.
Response from Carson, Dunlop & Associates
Great to hear from you Dan! Horizon's final report is the most professional and complete in the business. Our training and support team are there to help inspectors get setup and hit the ground running.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Software with very bad Service ,, will steal you clients
As I said,, looks cool but overall experience is worse
Pros
Software looks very nice but they will take you clients data base once you decide to leave them ,,cannot download your complete data base of clients.
Cons
They are user friendly software in the market why to stick with poor customer service ,,plus one man show
Response from Carson, Dunlop & Associates
That's not been the typical experience from our hard-working home inspectors and customers.
We continue to employ strict policies to ensure client privacy, service responses and user experience.
Unauthorized use of our site, products and systems will not be tolerated and will result in termination of your right to access the Site and to use or retain any Content.
Top Horizon Alternatives
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
An excellent product
Very positive, good tool, and someone actually answers the phone when you call their office - amazing!
Pros
The thoroughness of the report. I get complemented frequently on the report looks, features, and layout.
Cons
Somewhat steep learning curve, but worth it in the long run.
Response from Carson, Dunlop & Associates
hank you so much for your positive feedback! We're thrilled to hear that you find our product excellent and appreciate the thoroughness of the reports it generates. It's fantastic to know that you're receiving frequent compliments on the report's appearance, features, and layout.
If you have any suggestions or additional comments, we'd love to hear them. Thanks again for your support!
- Industry: Information Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Horizon is above the rest!
I have loved my experience with Horizon! I have learned methods over the years how to make the best looking reports. It's taken some time but once you learn little tricks, it makes for a wonderful presentation. Also, I have been super impressed with their customer service! Anytime I send an email, they usually answer back within an hour. I've also never seen a company so committed to YOUR success. The owner(s) of the company often do live webinars to help train you better how to use and implement the software to improve your workflow and build your company. It really is an amazing system.
Pros
Horizon is easy to use, easy to integrate, easy to navigate and easy to modify. Reports look super professional and client's and realtors are always pleased with the ease of navigation and the overall appearance. I love the ability to add or remove the images that are preloaded into Horizon. It really makes for a beautiful and informative report.
Cons
I don't like some of the imbedded coding. For example, when I add my own comments, or my own defect, sometimes it comes out weird in the report. It will put one line at the very bottom of a page and then kick it to the next page. I do like that. Also, I would like to be able to change the size of images in the report, both the photos I take, but also the images that are available to add. Sometimes you get two of those photos on a page and that's all. It would be nice to be able to make two of the preloaded pictures fit side by side.
Response from Carson, Dunlop & Associates
Great hearing from your David and thank you for sharing your experiences with Horizon.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The best full service inspection software.
Horizon realizes more than any other software that time is precious, whether yours or your clients and is laser focused on saving it. They are constantly upgrading the system with an eye towards making things easier and faster while not sacrificing the end product. My typical day includes 2 inspections with reports on site averaging 3-4 hours at each inspection, answering the phone, booking new inspections and travelling on average 300-400 km. There is no way I could do it without Horizon.
Pros
The mobile app is fast and responsive. The report writes itself as you do the inspection.Everything is integrated, once information is entered in the work order Horizon looks after everything from contracts to reminder and follow up emails. Less time spent on the booking and administration side of the business means more time inspecting and with clients. I also like the all in pricing. I get access to all Horizon's features for one price.
Cons
There have been recent issues with photo upload in the app. Hopefully short lived.The booking side of the system needs updating to a more mobile friendly system that matches the inspection app for speed and efficiency
Response from Carson, Dunlop & Associates
We love the All-In-One capabilities as well!
We appreciate you sharing your experience and look forward to growing to the future.
- Industry: Information Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
5 Stars is all you need to know
Pros
I use Horizon strictly for report writing. I've become very familiar with the program over the last 12 years. The templates save a lot of time, and the illustrations really help explain conditions found in the home, even to the most novice home buyer.
Cons
There's no capability to upload videos to Horizon. Uploading the videos to YouTube, then adding the link to the report is a work-around, but it would be more useful to be able to have it directly in the report. Especially to non-tech savy clients, who don't use YouTube or any other apps. Also, I've never understood how a Canadian company, bills in US dollars, AND charges GST on the invoice. But that is a billing issue, and has nothing to do with the software itself.
Response from Carson, Dunlop & Associates
Thank you for taking the time to share your feedback!
Horizon is constantly updating, look for integrated video in the next major update.
The Horizon Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The best reporting system that we have ever used!
Exceptional, could not be happier!
Pros
I think that the way our reports look is very important to how they are perceived by our clients. Prior to using Horizon we would have phone calls every day with questions about our reports. It wasn't that the reporting wasn't clear, it's just that by comparison, the Horizon reports are so easy to read and understand that our clients just don't have questions. It has saved us a tremendous amount of wasted time on the phone.
Cons
The only criticism I have is that I would like to be able to duplicate pictures in the system. In other words, if I have a photo in the report that I would like to use a second time, or in two different locations, I have to upload the photo again. I would like to be able to simply COPY the phot and move it to where I want it. The other thing would be to be able to change the order of the photos in whatever section I'm in... the photos go into the report in the order that they are taken, I want to be able to slide them left or right to put them in the order I want. It helps to tell the "story" better.
Response from Carson, Dunlop & Associates
We appreciate your feedback and great hearing what your customers think about the final reports. Keep up the great work!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Game changer for Home Inspector
Pros
For more than 20 years, Horizon Home Inspectors has been the backbone of my inspection business, providing me with essential support. Their app is incredibly user-friendly and helps me cover all the bases during inspections. I love how I can customize the checklist to fit each property. But what really stands out is their top-notch customer service—they're always ready to go the extra mile. After two decades in the industry, I can confidently say that Horizon Home Inspectors is the best, and I wouldn't dream of using anything else. This app is like a trusted friend, and I highly recommend it to anyone serious about improving their inspection process.
Cons
The only minor hiccup I've encountered is that occasionally the program can be a bit slow, but it's a small inconvenience compared to the overall efficiency and quality of the Horizon Home Inspectors app.
Response from Carson, Dunlop & Associates
Thank you Ricardo! We think so too
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The beauty of horizon
So far, it has been good using horizon.
Pros
It is easy to use and to navigate through. The generated reports from horizon are neat and not too busy as I have seen with other reporting tool.
Cons
Inability to introduce personal or external illustrations other than what is in horizon. The issue of distorting my photos when I load it without working on the size. It usually lead to waste of time for me editing my photos and increase the time for me to turn out my report.
Response from Carson, Dunlop & Associates
Thank you for taking the time to provide feedback on your experience with the Horizon software system. We truly appreciate your input and are delighted to hear that you've had a positive experience with our product and support team.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Horizon Software
great
Pros
ease of use customers love the report and I love using this product
Cons
There are no cons using this software it is better than others that I have seen
Response from Carson, Dunlop & Associates
We appreciate your feedback, and committed to continuously improving our software to meet the evolving needs of our users. Thank you for choosing us as your inspection software solution, and we look forward to serving you and your company in the future.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Horizon software review
Great team at Horizon if there's any need for support. Great software.
Pros
Easy to use and produces great reports every time !
Cons
I have no complaints, highly recommend this product as a tool for home inspection.
Response from Carson, Dunlop & Associates
Thank you Troi for taking the time to review Horizon!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Horizon Inspections Software
Pros
This was the first software I used as a building inspector. I was trained on Carbon Copy reports for clients. I have been using Horizon for 10 years and have found that it does everything I need (and surely more). The time saved using this software is immense and the reports are much more comprehensive for my clients.The customer support for any minor issues that I have experienced is fantastic.
Cons
The cost, but I guess you get what you pay for.
Response from Carson, Dunlop & Associates
We appreciate your thoughts and insights! As with most software, users scratch the surface utilizing a few key features. We'd be happy show you more customization, marketing features and resources to increase your value.
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Review after one year
Great, excellent customer support and a fantastic product.
Pros
Simple, steam line, and user friendly quickly yielding profesional results for clients.
Cons
Would be nice to have the ability to create a job from within the app.
Response from Carson, Dunlop & Associates
Hi Wesley, many upgrades coming to the mobile app including booking & scheduling.
Thank you for your loyalty and feedback!
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Best Reporting Software
It has made me a better inspector having access to many tools and tips. It's like having an office back you up. e.g booking, accounting and marketing.
Pros
Having my clients understand the report and giving them the quality makes them happy which makes me happy. Having access to a big library helps me save time and money looking things up.Looks very professional.
Cons
It does not have a video feature where you can add a recording which would help to explain some things that pictures don't capture.
Response from Carson, Dunlop & Associates
Thank you for your review and helpful comments. Many new updates, upgrades and Report videos are coming and will better than ever!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy to use software & very helpful. Haven't changed softwares since I joined!
Pros
I like how Horizon has an app that is cloud based & very easy to use. I can write up a report in about 30 minutes.
Cons
I don't have anything negative or dislike anything about the software.
Response from Carson, Dunlop & Associates
Great to hear how easy and quickly you can write up your inspection reports. Keep up the good work!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Product Referral
The time saving aspect was critical to me because the former method I used was taking far too much time to do up a thorough, professional report. The second aspect of my former method was that I had to purchase thick manuals that were constantly rising in cost which I had to pass on to the client; increasing my overall invoice while my competitors were able to maintain their lower prices.
The ongoing training is something I've not received from the competitors at all. I always look forward to the short webinars which have always made my work look more professional and in less time. Hooray for that!
Pros
The check boxes are simple to use, very time saving with an added simple method of customization option sets this software well above the last three methods I've experienced over the past 20 years. The extensive reference library is pretty amazing as well. For new inspectors to the industry; this software is a very in-depth, comprehensive program that really has everything within it to set you up for success. BUT, it is imperative that you take the time to customize it to your liking; however long that takes.
Cons
The search library isn't as extensive or easy to articulate as described. However, I believe that further studies will indicate I am likely not doing something the way it should be done or haven't taken the time to read all instructions the get the most out of the software. One small point I find missing is to know if the client actually received the work order along with a simple way of resending it if not opened or received. Another is to maintain a list that shows the client has paid for the service rather than disappearing as soon as it is marked paid; also an automatic means of sending out a receipt.
Response from Carson, Dunlop & Associates
Thank you Roger for your thorough review! We understand the change management process very well and glad you're taking advantage of free training. You will also learn about sending automated emails and email tracking in these sessions. You can also contact us direct 866.303.7999
- Industry: Facilities Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Horizon Software for Home Inspections
The software is great, the support and staff are top notch ! Very quick responses and knowledgeable staff.
Pros
The software is very user friendly and doesn't take long to figure out how to use it and how to edit and personalize it to your needs
Cons
So far I'm very happy with the overall product. It makes my job easy when it gets to report writing time !
Response from Carson, Dunlop & Associates
Thank you for your review and feedback. We hope your experience is helpful to others researching home inspection software.
Join our webinars to learn more. https://www.carsondunlop.com/horizon/tour
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Very good, but could be excellent
Quick and fast report generation. Required items checklist is also very helpful. Being able to import boilerplate text entries created by third-party companies would be very easy, and make set up for new users quick.
Pros
Quick and easy Report generation and field notes.
Marketer is great for automatic Communications.
Cons
Lack of simple additions that would make life easier for home inspectors. Examples. Customer contact information phone number excetera in Google Calendar entries. The ability to click on a field in the homepage of the website to bring up that section of the work order. At present you have to click on work order and then the section you want. Also, an indication of whether it is paid or contract signed at the homepage would be very useful.
Repetitive standardized tasks could be simplified. For example custom report type selections on the report publishing page. For example a drop-down menu could be report type A, and when selected it would automatically check certain of the option boxes, fill out the email, and put the typical email addresses, for example to the client and CC the realtor.
Having to click okay every time I take a picture in Horizon mobile for Android is redundant because if I click back I will end up in the same place.
Not being able to swipe left or right in the mobile on Android to select description or recommendations.
Response from Carson, Dunlop & Associates
Thanks for your feedback and suggestions. I will pass this along to the team. We'll soon be adding a feature allowing you to submit and rate feature requests mush easier.
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Professional report writing - ease of use
Using Horizon has generated more business from attorneys and realtors because of the clarity and educational aspect of report. Getting the report and inspection completed much faster. Very easy to train inspectors on how to use mobile app and write clear concise reports.
Pros
Ease of use and ability to use mobile app in field and customize to our needs. Report is basically done on site we inspect with two inspectors one using the mobile device while inspecting. Teaching a report writing class in a home inspection school and using all of Horizons educational materials has been very helpful as well.
Cons
Not understanding and using mobile app sooner to get report done quicker actually my fault didn’t take the time.
Response from Carson, Dunlop & Associates
Robert, Thanks for taking time and sharing your Horizon experience! The team is always happy to help and glad to hear it benefits your Home Inspection students.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Horizon is the leader!
I learned this software with another inspection company I worked for, and it the logical one to use when setting up my own business. Ease of writing and reporting
Pros
My client feedback is always “easy to read and understand!”
Cons
Summary report cross ref could be better, would like an option to ball park costs of repairs
Response from Carson, Dunlop & Associates
Thank you for your response!
Dave, you will find Ball Park Home Improvement costs are included automatically in the Summary page and in the Reference links page.
- Industry: Public Safety
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Excellent Reporting Tool
I use Horizon Software numerous times a week. I like how you can generate the report on the fly with the mobile app, and you don’t have to worry that you’re missing anything.
Pros
I like the ease of use and flexibility of the software.
Cons
The online version can be a little wonky sometimes.
Response from Carson, Dunlop & Associates
Great hearing from you David! We appreciate learning your clients and agents love your reports and knowing you won't miss anything. Thanks again!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Fast and Reliable
Pros
Horizon Report system helps Home Inspectors to write inspection reports in fast and efficient way. You have all mandatory items you need to meet the standard especially by speed write at the end we make sure nothing is missing. It also helps clients and specially buyers to receive the report right away after inspection. I have been using this software for about one year and half so far and I am really happy with the system.
Cons
I would rather to be able to add videos in some occasions for my clients or to store it in the file for future needs. Also I would rather to pay less, however with the quality that I get, it is worth it.
Response from Carson, Dunlop & Associates
We really appreciate hearing about your experience using Horizon and how it's helping your customers with their buying decision. We'll reach out and show how you can include video to your inspection reports.
Thanks again,
The Horizon Team
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The Best of The Best!
My experience with Horizon is that the software is design and developed by inspectors for inspectors, with the home buyer and realtor in mind. It's truly a remarkable way of doing things.
Pros
My clients love it! It's consumer friendly! My realtors love the ACTION List and all the hyper links. The buyers say that's it's easy to understand.
Cons
There's nothing I don't like about it. If there's an issue they address it promptly.
Response from Carson, Dunlop & Associates
Thank you for your recent review on Capterra! We enjoyed reading your review and appreciate your honest and professional feedback. There is so much industry history with our staff and company in and hearing stories like yours it's truly amazing. I shared your appreciation with our team.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Good but not great
I really like the reports that horizon generates. The app is easy to use to capture inspection data once you've got it mapped out. I don't like that it's still tied to a desktop. It's feels antiquated. There should be more options on the app like video recording and full photo editing. There should be no need to ever sit down at a desk to finish up the report.
Pros
The report that the software generates is second to none
Cons
Feels more dated than some other software
Response from Carson, Dunlop & Associates
Hi Mike,
Thanks for your review. We appreciate your comments and we are working hard to provide continuous improvement for Horizon. We will keep you updated with new changes as we make them.
Team Horizon
