Alida Reviews

Pros

The survey tools are easy to use. I like the drag and drop features, plus being able to save questions I use often as templates. We moved from Spark 1 to Spark 3 and I very much appreciate the ease of programming survey logic as well as adding images to questions within the newer system.

Cons

There are a few survey types I still need to go back to use the old Spark 1 system for, but I know these functions are on the road map in the future for Spark 3.

Pros

It's extremely powerful to have a community of members who can be reached with just a few clicks of a button. This allows the voice of the customer to be an easy inclusion in our business strategy.

Cons

I struggle to find a more generic way the software could be updated, or something I strongly dislike.

Alternatives Considered

Fuel Cycle

Reasons for Switching to Alida

When comparing a top tier tool to other top tier tools, it's admittedly difficult to find differentiators enough to select one over the other. A main deciding factor in continuing with Alida is the one stop shop offering - everything research, distribution related that we wanted to use was offered by one company (rather than a combination of partnerships).

Pros

The experience with Alida's customer success team has been excellent. They are very responsive and knowledgeable. We’ve worked with a couple over the 6 years of our partnership and have been pleased with all.

Cons

Navigating between two survey platforms is challenging for our programmers.

Pros

Alida's Sparq software is very easy to use and a great way to engage with a community of consumers. Programming and sending surveys is a quick and straightforward process and consistently provides rich insights.

Cons

The options for programming survey logic could be a bit more sophisticated. The basics are all there and very straightforward to program, but it would be nice to see some additional capabilities going forward.

Pros

The product is very easy to use. It provides us with an efficient and easy way to answer critical business problems and bring everyone in the business closer to players

Cons

There isn't really anything we dislike with Alida

Pros

User-friendliness - the functionality of Alida makes it simple to design surveys, use the data, onboard new team members, etc.

Cons

There could be a few more programming features, like enabling respondents to upload images/videos

Pros

Ease of use with survey creation; very intuitive for someone who has not used it before. I started with Alida about six months ago and I feel proficient

Cons

The logic feature can feel weak at times in terms of its capabilities