Primetric Reviews

4.9
Overall rating
Reviews

4.9
Overall rating
Reviews
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User Reviews Overview

About Primetric

Primetric is a cloud-based resource, project and finance management platform dedicated to IT business services. It is an internal database of developers and projects used to forecast and track individuals' availability, margins...

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Feature ratings

Value for Money
4.8
Functionality
4.8
Ease of Use
4.7
Customer Support
4.9

Browse Primetric Reviews

66 of 66 reviews
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Agnieszka
Agnieszka
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/07/2022

Five star reporting and time tracking combined

Apart from the excellent features, Primetric doesn’t freeze and has no other technical problems. It has, though, a wide range of integrations I use to combine the information from different tools. They’re updated in the real time, so I always have all the information I need to generate accurate reports

Pros

I generate reports all the time, both for internal and external purposes. It used to be a very burdensome task, but now it’s just a matter of a few clicks. In Primetric, I can flexibly create and edit reports based on the data that’s already in the system, so I do not have to prepare information separately. I can also customize my reports and change them as I wish. To add to that, the reports are also connected to the time tracking feature included in the tool, so they are also perfect for monitoring and reporting on employee’s performance.

Cons

The search feature in the People tab could be better. Right now, after I click on one person’s profile, I need to go back and reload the page to see another. It’s quite burdensome right now.

Response from Primetric

Thanks, Agnieszka!

Replied 11/10/2022
Anton
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2021

Comprehensive solution for managing an IT outsourcing company

The implementation of Primetric was smooth, and we started using it quickly. At the moment, Primetric will serve as my backup, but it might soon become the main tool I’ll be using to manage our projects. My main objective right now is to get a 100% mirror of our current management records.

Pros

Primetric comes with a broad range of features that cover the most important requirements and use cases of IT companies like ours. Based on my experience, I think it’s the best management and allocation system for an outsourcing company.

Cons

There’s no denying that just like any other solution, Primetric takes some time to get used to. But it’s well worth the effort because of all the features waiting there.

Alternatives Considered

Tempo Timesheets

Reasons for Switching to Primetric

We wanted to implement a system to collect the most important information about the company in one place. We had a few Jiras used with clients, and it was hard to keep track of the whole thing. I had to export data from the systems, enter them manually, monitor projects, and use spreadsheets to track finances in one place (and, for example, adding overheads).

Response from Primetric

Thanks Anton!

Replied 08/11/2021
Patryk
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/08/2021

Cool thing

cool tool

Pros

ease of use. The most important things are in front to user

Cons

big amount of possibilities that I was not able to use

Response from Primetric

Hi Patrick!
Thank you for your review!

Replied 17/08/2021

Top Primetric Alternatives

Verified Reviewer
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/08/2021

Primetric is a great tool for project management

Pros

Flexibility and pace of changes. Communication and cooperation with Primetric make it an unrivaled tool.

Cons

UI / UX is not always the most intuitive and takes a while to get used to

Alternatives Considered

Dynamics 365 and Forecast

Reasons for Choosing Primetric

Features set, great support and contact. Price for value.

Switched From

Resource Management

Reasons for Switching to Primetric

Dynamics 365 Project Service is hard to implement into organization and does not address all the critical aspects. We had great contact and possibility to verify Primetric with its current clients.

Response from Primetric

Thank you!

Replied 23/08/2021
Dominika
Dominika
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 06/06/2022

Using Primetrick allows me make a habit and be better organized

Pros

Primetrick is easy to use and I like the flexibility of the tool. I can keep track of the time of my tasks. When I start, I choose start, and when I finish, I choose stop.
I can register scheduled tasks in Primetrick in the morning, which I have in my calendar, and if something changes, edit them later.
In my opinion, using Primetrick allows me make a habit and be better organized.

Cons

It's hard for me to point out what I don't like about Primetrick. At the moment, the tool meets all my expectations.

Response from Primetric

Thank you, Dominika!

Replied 07/06/2022
Damian
Damian
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/03/2022

All the IT projects reflected in a single tool

In my experience, Primetric is a really good tool for any IT company wishing for exponential growth. It can both simplify the processes and scale them at the same time, and that is something not many other solutions can achieve. It also offers a variety of features one can choose from, for example budgets, forecasts, project portfolio management and advanced resource view, so I can always find what I’m looking for with this tool. Highly recommended.

Pros

The main advantage of this software is that it is a perfect reflection of software development processes in my company. Primetric covers all the actions you may need to complete a project; I can manage my resources there, I can plan and forecast my projects and, last but not least, I can monitor them, check their finances and react to any unexpected changes. Although it may sound complicated, Primetric is definitely not chaotic. I really enjoyed its simple, yet effective design that helped me get a hang of all operations I need to control. I could also see that with such features my processes were no longer time consuming and exhausting; now they are as straightforward as they can be.

Cons

While Primetric already offers some integrations, I feel like the tool could use some more. There are many new tools on the market I would like to add to the app, but they are not yet supported by it.

Alternatives Considered

Float

Response from Primetric

Thank you, Damian!

We are currently working on new integrations with more CRM, HR, and PM systems, so I hope that you will be able to use them soon.

Replied 12/05/2022
Jakub
Jakub
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2022

Tool tailored to the needs of project managers

In my case, Primetric was mostly used for planning and project management. In both of these situations, it was a very good choice. That is because it combines high-level views meant for the managers with transparent plans available for all the specialists. As a result, anyone in the company can check what we are doing, when, with what kind of resources, and for how much - and it just makes management so much easier.

Pros

Primetric was clearly created with managers’ needs in mind. It offers detailed information on all the processes going on in the company (projects, employees, tracked hours, vacancies, and more). At the same time, it also has a number of configuration options allowing users to view this information from different perspectives, such as reports, Gantt charts and calendars.
I also noticed that the tool is quickly growing and trying to respond to users’ needs even more - and I feel that this approach is the best thing you can have as a customer.

Cons

Whenever large quantities of data are processed, UX/UI doesn’t seem to keep up with them; it could use a bit more work. APIs could also be expanded (i.e. filtering and automations).

Response from Primetric

Hi Jacob - thank you for such an excellent review!

I just wanted to let you know that we've upgraded our backend, and now, the calendar and other charts are running smoothly and without any lags.

The documentation has been updated regarding the API side, and all endpoints are available now.

Replied 12/05/2022
Iwona
Iwona
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/06/2021

Primetric reinvented how we see our software company.

We previously lacked a thorough understanding of planning and financial management, as well as the ability to compare these plans to reality. In addition, Primetric calculates lots of other indicators that are critical from the standpoint of an IT firm. Our teams can now see what's going on between projects, how the implementation is progressing in relation to the plans, and the financial impact - all in one place

Pros

Primetric is a comprehensive solution that helps IT companies explore their key indicators and compare their plans with reality. The calendar is a really great feature as it allows us to see people’s availability from a bird's eye view. Moreover, Primetric’s API helped to integrate the solution to the other tools we’re currently using.

Cons

I honestly admit that I can't get used to the filter that appears after clicking on the field.

Response from Primetric

Hello Iwona! Reading such a review is a pure pleasure. Thank you!

Replied 21/06/2021
Bartosz
Bartosz
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2022

itCraft switched to Primetric

Pros

First of all, we have everything in 1 place: time tracking, resource planning, and financial reports. Primetric was created for Software Houses in cooperation with Software Houses.

Cons

Initially, the product was not perfect in terms of UX / UI, but there are positive changes.

Alternatives Considered

Harvest

Switched From

Harvest

Response from Primetric

Bart, it's a pleasure to work with itCraft!

Replied 07/06/2022
Bart
Bart
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/10/2022

Primetric - good tool to optimise project management

Thanks to primetric I have learned how to automate a lot of small tasks in project management. It helped us to remove boring and administrative work from project managers' work.

Pros

Primetric introduced me to good planning of work for all of the team members. Thanks to its calendar view I'm able to quickly review and find gaps in our management. So it not only helps to allocate team members but also to make better decisions in recruitment strategy.

Cons

The budgeting view and options are not there yet compared to apps dedicated to finance

Alternatives Considered

Microsoft Excel

Reasons for Switching to Primetric

Dedicated software, not a general tool

Response from Primetric

Thanks, Bart! We recently added new financial dashboards to the app. We hope that they are helpful.

Replied 20/10/2022
Verified Reviewer
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 28/09/2023

Wais-Benin

It's a software that I liked thanks to its way of management and its complexity

Pros

It's a good platform it allows me to manage projects, finance and orientation of my clients to ensure success and long-term evolution

Cons

I don't have any inconvenience at the moment when using this software

Maciej
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/08/2021

Tool with potential and still improving

I use that tool everyday, I'm still looking forward to new features to come!

Pros

- Having all info about employers in one place.
- easy to manage when it comes to add new and take back accesses
- customer support is actually listening users
- reports generation
- clear road map

Cons

- not intuitive datepicker - When I click a calendar I'm always surprised about the date that is selected - it's randomly sometimes 2018, sometimes it's one month ago, sometimes it's just today. You never know ;)
- some settings in tool are not remembered, ex. if I have a week mode (week filter) in timesheet, I would like to have it next time I turn on tool again

Response from Primetric

Hey Matt - thanks for the review! It's great to see that you are using Primetric so comprehensively :)

Regarding the cons that you reported:
- not intuitive datepicker - When I click a calendar I'm always surprised about the date that is selected - it's randomly sometimes 2018, sometimes it's one month ago, sometimes it's just today. You never know ;) --------> fixed

- some settings in tool are not remembered, ex. if I have a week mode (week filter) in timesheet, I would like to have it next time I turn on tool again --------> fixed

Replied 12/05/2022
Szymon
Szymon
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/12/2021

A fantastic solution for getting all the financial insights into your company

Any company looking for strong reporting capabilities - especially in the area of finances - should get interested in Primetric. Prior to installing it, I didn't have a tool that allowed me to check the profitability of a project with such precision - or carry out any other type of financial analysis. Combined with powerful resource allocation features, the financial reports are what make a difference here for me.

Pros

Financial reports are a major advantage of Primetric. They allow me to see how much profit and cost a certain project made, and how that translates to the overall profitability of my company. Also, I get easy access to developer rates which is really helpful for rapid project estimation. Finally, Primetric helps tremendously in resource allocation and gives us a bird’s eye view of current, future, and past allocations for easier planning.

Cons

There was one aspect of the software that presented a steep learning curve for me - project settlement. It took me a long time to figure out how to properly settle tasks. I still made mistakes though, and when that happened I was forced to remove the project and start again.

Response from Primetric

Hey Simon! Thank you for your review, and it's great to read that you use our financial module to track and forecast your projects' profitability!

We've added additional articles to our knowledge base, so the settlement process should be easier to understand now.

Best!

Replied 12/05/2022
Mateusz
Mateusz
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2022

Project management, resource and budgets in a single platform

I’m completely satisfied with my Primetric experience. The scope of features is impressive, with resource, project and budget management being the main points of interest for me. To add to that, the features work together smoothly and, despite their complexity, they are displayed in a very intuitive way: with charts, tables, calendars and automated reports. Overall, I think I will stick to Primetric for a very long time.

Pros

I like the fact that Primetric combines the management of resources and projects with their finances. That mixture of features allows me and other managers in my organization to monitor profitability and improve it further. I can see the details of all the costs, including wages and their changes, overheads and other spendings, compare them to incomes and settle them - all while looking directly at the project in question. It’s a very convenient solution.

Cons

I would like Primetric team to expand the solution’s access management, so I could decide in detail what PMs see in their profiles.

Response from Primetric

Matt, you extracted the essence of the benefits - thank you!

Replied 12/05/2022
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/02/2022

One tool for all financial processes

In my mind, Primetric is a complete solution that enables IT organizations to investigate their key indicators and compare their forecasts to reality. It was quickly implemented and even though it took me some time to get used to all the features, it provided me with a detailed overview of our operation. In short, Primetric made my job easier and reduced the chances for any mistakes and misunderstandings - and for me this is the most important thing.

Pros

It is a comprehensive tool that has everything an IT company needs to monitor its finances. It allowed me to gather all the financial data I needed to get a bigger picture of our operations. I also loved the customer support provided by Primetric - the company is both flexible and transparent in its communication and I can count on their help whenever I need it.

Cons

It may look a bit difficult for people who do not have an in-depth understanding of the features. Still, it is a matter of getting used to the tool's interface.

Response from Primetric

Thanks for the review!

Replied 12/05/2022
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/07/2022

Comprehensive time tracking with perfect overview of my work

The tool is smooth, seamless and pleasant to use. I encountered no technical difficulties while using it, and, personally, I find it very intuitive. In general, my experience is very positive.

Pros

The time tracking feature is perfectly tailored to my needs. I can see the overview of the day, week or month, I can quickly add everything I did to the system, and I can do it all in the dark mode. For me, it’s more than enough to spend less time doing time tracking.

Cons

I would like the description of my tracked hours to copy automatically whenever I add new hours to the project - I need to copy and paste it manually right now

Response from Primetric

Thank you!

Replied 25/07/2022
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/05/2022

Great mixture of user-friendly interface and advanced features

In my opinion, Primetric is a very well designed tool that can provide users with everything they need to successfully participate in projects. The interface looks nice, the processes and features are easy to understand, and they are exactly where I would expect them to be. Overall, I’m happy with the tool.

Pros

Time tracking feature is very simple - I simply need to click one button next to my allocation to fill in basic details and add my own comments, if I have any. I can also choose whether I want to do it in the light mode, or the dark mode. The design in general is very good, simple and user friendly.

Cons

Sometimes I need to wait a few seconds to reload a page after changing the input data.

Response from Primetric

Thank you for a great review!

Replied 01/06/2022
Sasa
Sasa
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/04/2022

Time tracking in a very intuitive version

It is a very intuitive tool that saves my time I would otherwise spend on tracking time and browsing the calendar. Primetric has a very customer-centric approach, which is also rare in such tools - and that was the thing that really impressed me in this software. I would definitely like to use it for the years to come.

Pros

What first struck me in Primetric was all the guidelines and instructions it provides to new users. Even though the whole tool is very intuitive and well-designed, I could not help thinking that the creators went to great lengths to provide users with everything they need to familiarize themselves with the tool within minutes.
In addition, the processes included in Primetric are also really good. Time tracking is amazing; it takes just a few clicks. The calendar it’s based on is also nice. I can see all the holidays for my region, and the region can be changed for each employee individually.

Cons

There was nothing wrong with it. Still, I would be grateful if Primetric’s team introduced some non-mandatory charts for working and non-working hours; that would certainly make reporting even easier than it is now.

Response from Primetric

Sasa, you rock! Thank you for such a great review.

Charts and reports are available in the Reports section. You can generate Utilization reports, Timesheets, Project profitability reports, and many more.

Replied 12/05/2022
Charu
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 09/12/2022

Effective Software for Projects Planning and Management

Primetric a very useful software for reduce your time and efforts. It's a perfect solution for digital agencies like us to manage multiple projects and track time, expenses and workload.

Pros

It's probably provided all the features which helps you in your time and effort reduction. You can manage your projects planning through calendar management feature. Many other features like task management, status tracking, Time & Expense tracking are very useful and effective.

Cons

I'm using this software for handling multiple projects planning. For now i didn't face any issue with this software.

Viktoriia
Viktoriia
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/11/2022

A tool that really helps the users track their time

So far, working with Primetric has been a pleasant experience. The tool actively helps me track my time without being overbearing. As a result, my time tracking is much more accurate and efficient than it was before.

Pros

I like that the time tracking feature is simple, intuitive, and, above all, tailored to the needs of the users. For example, I get notified whenever I need to fill in some hours in the system. I also do not have to fill in my time offs in it; they are automatically imported from other tools integrated with Primetric.

Cons

The starting time for my daily work is automatically set to the time I log my hours at; as a result, I have to change the hour manually every time, since I track my time at the end of the day.

Izabela
Izabela
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/08/2021

Easy and very friendly resource management tool

Pros

For me, as for PM, the most important thing is to find resources easily and quickly. This is where we keep all the knowledge up to date. The tool is extremely easy to use and it was very easy to implement in our company.

Cons

I only use Primetric to a narrow extent according to my needs, so unfortunately I have no opinion on this

Response from Primetric

Thanks Iza!

Replied 18/08/2021
Sebastian
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/09/2022

An easy to use time logging and resource management tool

I use Primetric as time logging, vacation planner and resource manager tool and it lasts over a year. I never had any problems with this tool, it always has been available and ready to use. The support crew is nice, quick and professional.

Pros

It is very easy to use and has simple, readable interface. Just few seconds after I started using that I knew where to click and where the information I need are. I like the amount of functionalities - not too much not too little - you won't get lost here. The graphic layout is also pleasing to the eye - modern, simple and functional.

Cons

Not too much - sometimes I forget myself and try to add new time log entry while being on week view, not day view which allows to add only hours log but not specific tasks which were done during the day. I know it's logical solution but intuitively I would like to have such possibility. Right now you have to enter the day view to add your daily occupations. You can't do it in the week view and see other days.
Apart from that I'm a fan of compact designs so I'd love to see the layout which is not full width but only part of screen. But it's just a wish not complaint.

Response from Primetric

Thanks, Sebastian!

Replied 11/10/2022
Damian
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2022

Exceptional time tracking and HR features

It couldn’t be better, in my opinion. The app itself is intuitive and very pleasant to use. It also contributes to improving all the processes (at least the ones I participated in). Additionally, it is a perfect platform for exchanging information between different departments. I can add experience or skills to my profile, and the HR department can see them right away. It’s very convenient.

Pros

In my opinion, the best part of Primetric is time tracking. I work on many projects at the same time, and recording my working hours used to be a burden. In Primetric, I can see my exact allocations (and I do not have to calculate them separately) and I just click on them to add the hours to my calendar. And I no longer get lost in my allocations, which is a big plus, too

Cons

The mobile version of the website is a bit slow. I hope it will be fixed in the future.

Response from Primetric

Thanks, Damian!

Replied 08/06/2022
Verified Reviewer
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2022

One tool that fits many projects

Pros

I work with many projects at once on a daily basis. With Primetric, I can divide my work to reflect these projects and track the hours I worked in them without getting lost in dozens of different tools or spreadsheets. I can also see the tasks and phases I will participate in and I know exactly what I will be doing in the future.

To add to that, I can easily do all these things. Primetric works smoothly, with no interruptions, and I do not have to manually enter too much data into the system. It’s a perfect tool for saving time.

Cons

I would love the calendar in the system to show me the days with working hours I forgot to track in the system. Right now, I need to click through the entire month to find them.

Response from Primetric

Thank you for your review!

Replied 12/05/2022
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2022

I can control my time tracking better than ever

Generally speaking, the tool is really nicely designed and it works as smoothly as a tool can. It also has all the right features in the places I would expect to find them, so I didn’t need much to start using it. I really recommend this software.

Pros

I’ve never had any troubles with this software. I can easily find and use all the features I need and track time within seconds. It’s much easier to control my allocations and summarize them by the end of a month or a week.

Cons

There’s no mobile version for this app, just a version for the mobile browser.

Response from Primetric

It's great to read it - thanks!

Replied 22/06/2022
66 reviews