User Reviews Overview
About One Call Now
OnSolve One Call Now's software and mobile app help small businesses and non-profit organizations coordinate two-way messaging for routine or emergency communications. Users can send secure messages via text, phone call, email,...
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- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Excellent way to communicate with church members
We use One Call Now at least once a week, sometimes almost daily, to keep our members informed of deaths, events, announcements, schedules, etc. It's a great tool that keeps everyone apprised of what's happening in the church.
Pros
Our church has used One Call Now for several years, and it has continually improved. We use it to send out phone calls, emails, and text messages. You can schedule your messages, send to specific groups that you set up, or to everyone in the system. I've found the easiest way is via phone app as you can use your phone mic to record your voice messages. Sound quality is pretty good, too.
Cons
The phone app used to be buggy but it has greatly improved. The program does cost, but saves so much time and keeps your congregation informed and updated.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
We use one call every day .to keep our team informed of events . announcement, schedules and...
We use one call from six months .in this six months we solve more than one problems such as communication, and text message.etc...
Pros
Our company has used one calling now for more than sex months. We use it to send our messages also we use it in our company to send out phone call ,also we use it in a certain groups .and it help us to know what the last news .
Cons
This software is very useful honestly from we use it .we find the communication between us is very easy and simple,and didn't cost so much and the phone app is very simple and any one can use it
Reasons for Switching to One Call Now
Because it's easy to use and available to any one in our company- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Not very reliable
I am currently looking for alternatives.
Pros
Able to contact multiple people with a single phone call
Cons
Not very reliable. Many times the report states I was contacted with the message, but I never even got a call!
Several people say the message starts, stops then restarts with out ever completing the message. Several people reported that the message starts in the middle so full information is not conveyed.
Top One Call Now Alternatives
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
One Call Now
One Call is great to reach our congregation through phone, email, and text. I can get on the website immediatley. It is wonderful that when we have a prayer request that we can put it out to our prayer groups and the people receive it immediately so they can begin praying for that person or situation. Some people complain they can't understand the voice when they get the phone message, probably talks a little faster than we do, even though I use the voice I think is the slowest.
Pros
I am the office assistant and this is used for our church. I like it that I can go on the internet at home in the evening if needed and put out a prayer request to our congregation instead of having to go back to the church to put out the message.
Cons
The pronunciation on some words is not how we say them. I have to keep changing the spelling of the work until I can get the word to sound the way we pronounce it. An example: Blountville. For it to pronounce it correctly I have to change the spelling to Bluntville. And there are some other words that occasionally will come up that way.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Great Time Saver!
We use this at church to deliver prayer requests and reminders of upcoming events. I find the program easy to navigate for the most part. We have about 10 groups set up which makes it even easier. This has saved us much time and allowed the message to be communicated in the same way to everyone who listens to it. I highly recommend this program!
Pros
The smartphone app is very convenient for making calls.
Cons
The smartphone app is very limited in its features. It would be much better if it functioned like the One Call Now web site where I could manage the entire program from the app. Using a web browser on a smartphone is very difficult.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
One Call Now contacts EVERYONE how they like to be contacted.
In today's day and age, the old "phone tree" system does not work. But One Call Now calls everyone on your list and keeps recalling. You get a report showing who was contacted and who was unreachable. With the church having so many subgroups, it is nice to be able to select only certain people or groups to call with meeting updates and event reminders; rather than calling everyone at the church, every time.
Pros
One Call Now will call, text or email your group, whichever they prefer. You can set-up sub groups to call only certain people so that the whole church doesn't need to be called when a youth meeting time is changed.
Cons
One Call Now charges based on the number of phone numbers that you have in your database. So if you have a home phone and a cell phone for someone, that counts as two numbers.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Reaching the Masses!
I am pastor of a church that averages 80 people in attendance. One Call Now is the best way I know of to effectively communicate information to each member in the quickest amount of time. Within 5 minutes everyone receives information they need to stay up to date with our church. I used this service at a prior church and fell in love with it. Upon coming to my current position I encouraged the church to subscribe to this service and am glad i did. Members are amazed at the clarity of the messages and the options available. THANK YOU ONE CALL NOW!!
Pros
Ease of use / this is a great communication tool - second to none!
Cons
I have found no problems with this service.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
GREAT CALL SYSTEM TO USE
OneCall has excellent customer service! Rep is my service representative and always takes the time to answer your questions and walk you through any problem you may have.
Pros
Very user friendly, organized and easy to use.
Cons
Haven't found an issue yet. But, if you have a problem, they want to know about it.
- Industry: Education Management
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
One call now
I am very pleased. I researched other options and was pleased with one call now.
Pros
I like the ease of use and reliability is great. It has an app I can easily use from my android phone.
Cons
I wish I could select text message instead of voice. But other than that I can no think of anything.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Great Solution for our large organization
Love it! Again easy to use and get folks trained on the software.
Pros
It was important for my organization to select a software that supported our companies emergency notification last. This software was very easy to use and get our people trained.
Cons
Our people looked for templates to start with when setting up. We ended up having to create our own, which wasn't terrible...
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
time saver/frustration saver
See Pros
Pros
One Call Now has saved our church countless hours of making phone calls. Instead of having several people making calls, and having the information change from caller to caller, every message is the same! It is quick, accurate, and user-friendly.
Cons
When I use my phone app, I have to use another app to find my group ID. When I use other apps, my username is pre-entered. The group ID should also be.
Response from OnSolve
David, thank you for your review of One Call Now! We appreciate you taking the time and for your business. We will pass along your recommendation regarding the group ID - thank you again!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
One Call Now, and Efficient Program
We have had a great experience with the program. We would recommend to other non profit organizations.
Pros
The program is very easy to use and works very well. We like the reports that are sent so we know who received the message and who did not.
Cons
We do wish at times that the allowed characters for texting was larger.
- Industry: Libraries
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Review from Ossining Public Library
Pros
One Call Now has made such a difference in how much time it takes us to handle emergency closings or late openings. Before, we used an old-fashioned phone tree. It was time consuming and we sometimes missed people, which was not good. Now we just have to make one call and we know that all of our staff and volunteers have been notified.
Cons
We have one person who is not receiving the calls, but I think she may have inadvertently blocked the number.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Wasn’t what we needed
We enjoyed it while we used it. The price increased over the years. It just wasn’t useful for us as times changed.
Pros
We used One Call for almost 10 years. We liked the ability to communicate with our congregation.
Cons
Lack of options. Inability to converse with congregants. Low ‘open’ rate (they wouldn’t pick up or after they hear the chime they’d hang up) No option to text instead.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Good call service for churches
For the most part, One Call Now is an exceptionally good service.
Pros
This is super easy to use and set up.
I like the fact that it can call everyone on your list or only certain groups or indivduals.
Cons
The one complaint I have is that it can only be accessed from the church phone. Many times I have needed to send out a message and have to go to the church to do it.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
One Call Now
Pros
The software is reliable and easy to use.
Cons
I can not find any problems with your product.
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Review Source
Ripoff Artists, Buyer Beware
I had an account with One Call Now for over 6 years. I recently went to create message blast and quickly found out that upon logging in, my account had been expired. I called customer service was informed that the account is auto renewed on an annual basis. I told the guy I had been a customer for 6 years and he had no explanation other than to say call back tomorrow when the renewal team was back in. Here's why they're scam artists, you used to be able to purchase 500 call credits for $. About a year ago they did away with that option and now make you purchase 1,000 credits for $. Not having a choice, I purchased the 1,000 credits. My account now has 350 credits. I was about to use 200 credits but apparently since I haven't paid for credits in over a year, they've chosen to "cancel" my account, rendering my 350 credits useless. They're hoping I call back and pay another $ for 1,000 credits. Screw you people. Dishonest and unethical as hell. I will not be using these criminals again. BUYER BEWARE!
Pros
Software is fairly reliable. Takes a while to learn to use it but works pretty well once you learn it.
Cons
Difficult uploading process for lists
- Industry: Utilities
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Customer Service
Besides the service itself, I would like to say that I have always had good experiences when discussing my accounts and business needs with customer service. For example, my discussion with [SENSITIVE CONTENT HIDDEN] was very professional and friendly. She answered all of my questions quickly and efficiently. I enjoyed my talk with her.
Pros
The service that One Call Now provides has been a great addition to the tools that we use. Having the ability to reach our fellow union sisters and brothers in a single call allows use to get information and facts out quickly and efficiently.
Cons
I cannot really say that there are any things that I do not like with this service.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Does what it says it will do.
The price seems high for what it does but maybe I'm not using all the features.
Pros
Is it software? I always just called in and did it over the phone. I'm sure there is a computer involved so yeah, it's software. But I like how it does the job efficiently.
Cons
That I can only access it over the phone. Seems tedious, wish I had the data in front of me to see. Also wish it integrated with my Church Management Software.
- Industry: Religious Institutions
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Time Saver!!!
Awesome! Very helpful. This truly saves me time. Thank you One Call!
Pros
Easy to set up and use. Able to voice a message from an app on my phone and send it immediately or I can schedule it for future delivery.
Cons
The only thing I don't like is that I can't change my User name. Even after using it for over two years, I constantly forget it and have to look it up.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Good Product
Pros
Great way to send our mass calls to everyone in our directory
Cons
This is so easy to use I have found no cons with it
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
I Love This Service
it has allow me to execute task much faster.
Pros
It is very simple to use and get the job done.
Cons
It need more characters in text messaging
- Industry: Writing & Editing
- Company size: Self Employed
- Used for 1-5 months
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Review Source
One Call Now
Our church provided use of One Call Now for the church daycare. Although messages were sent through the system, our parents still said they did not get some of the messages sent. On calls that I have received from the system, I have had no issues so as a "user" there have not been any challenges. As an "administrator," there were underlying questions of parents receiving calls. Overall, this product is recommended without any regard.
Pros
One Call Now offers the ability to create a message and call all users on your call or text everyone on your specific call list. Users have the ability to opt-out if they desire.
Cons
There is a small learning curve in how to use One Call Now. There have been issues with using the mobile application.
- Industry: Supermarkets
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Covers most of what we were looking for
Pros
Ability to add/subtract employees as they fluctuate. Can make "all calls" from a phone, doesn't have to be at a computer. Fairly simple and easy to use.
Cons
The voice over for messages is hard to understand at times, you are better off recording your own messages. You have to enter your message in the messages folder before you start a new alert. The process of filling shifts or getting the quota call doesn't seem as effective as it was advertised.
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Review Source
One Call Now is easy to use
We use One Call Now to send out messages to our congregation. It is easy to use and very efficient. It gets the word out quickly and effortlessly.