Worksuite Reviews

Pros

We seamlessly utilized the platform's marketplace features to offer tasks to freelancers. Once accustomed, the interface proved user-friendly, making task allocation and communication effortless. Notably, the platform facilitated real-time task tracking and ensured transparent financial oversight. It significantly enhanced our daily management and collaboration.

Cons

We encountered a language barrier challenge, which we successfully navigated. Setting up the platform and explaining its usage to freelancers demanded detailed planning. Moreover, configuring the workflows was a collaborative effort involving platform executives, occasionally causing some setup delays.

Pros

It's an intuitive platform that is flexible and able to customize to our company's unique needs. Support is usually responsive to help tickets.

Cons

We had some issues updating Workflows and needed to ask for help.

Alternatives Considered

WorkMarket, Worksome and TalentDesk.io

Reasons for Switching to Worksuite

Onboarding and recruiting were customizable. Task templates were a big plus for setting up our projects. Contractor database is easy to access to see profiles, manage projects and create invoices/payments. Matching contractors to work and managing work is simple.

Pros

The cost. Inexpensive for a basic database.

Cons

It is a manual system which needs overhauling to suit the needs of contractor management.

Pros

It is customizible, simple and user-friendly

Cons

Some of the custimized features’ implementation process took longer than expected

Pros

I like that your Customer Service is so responsive and easy to meet with. I never felt like my questions are ever unanswered and I've had several brainstorming sessions via video chat that have been super helpful. I like that I can manipulate the filters to my liking.

Cons

I dislike how the resumes require downloading. I much prefer when they are embedded for a quick view. I now have a work around but it's very frustrating to click the back button and lose your search results. The weird glitch with the "sharing profile" option that made me lose half my database temporarily was a bit panic-inducing. I don't really use that feature (I think I thought it was something else), so it's not a dealbreaker that was just a tough day. I do like that I can change the filters but they can't be used again with the same name, which doesn't help with new versions of a database overhaul. I wish the "Skills" section could be manipulated on our end. For example, it doesn't have all the languages we need to list for our super vendors, so I have to create a tagging workaround. I also wish the "Skills" section was more user-friendly on the user side. I also wish I could make a more elaborate Workflow that could branch a little better. I also tried implementing Zapier with Worksuite and/or SmartSheet but it was too limiting for what I needed to do.

Pros

The payments tab is fairly easy to use, though it would be useful to see who the invoice approver is at a glance so you don't have to click into the assignment to find that info.

Cons

Our teams are struggling with getting freelancers through the many (sometimes redundant) steps that need to happen for a Worksuite Pay assignment to be live. The interface is not very intuitive for freelancers and managers are often spending large amounts of time walking freelancers through every step of the process, even if freelancers have been through the process in the past. For example, on freelancers' dashboards they can see all assignments where the onboarding workflow has been completed, but it's not obvious where their 'in progress' assignments are. On the manager side of things, I have to click through several different screens to get to the 'full details' of an assignment, which is one of the things I look at most frequently. In general it would be great to have fewer steps to get to the necessary information.

Pros

Workflows, custom fields and analytics help us keep a close eye on week to week performance of our onboarding teams. Being able to look at that data regularly in an easy to parse format is a gamechanger for our business

Cons

Initial setup is complicated. Making custom fields and workflows from the group up has a bit of a learning curve, as the workflows can be very powerful in what they do. Additionally, some changes made to workflows are unable to be done without assistance from the worksuite team.

Pros

I like the onboarding capabilities the most. We need an easy way for people to apply to work with us. It is easy to see what stage everyone is at. It has saved us many hours compared to doing it on email.

Cons

Sometimes it is harder to navigate and get our team to update it. I would like to highlight what I have added to someones profile vs what they have done themselves under skillsets.

Pros

Contractors tell us it's easier to use than our previous payment system. It's easy to use and payments are prompt.

Cons

Having to create a new payment task for each assignment for each writer, rather than adding each writer one time and allowing them to invoice for each assignment.

Pros

Coming from a decentralized, non-automated process to worksuite has been VERY helpful for our team. The team needs the transparency and automation to be the most productive/efficient.

Cons

There are a few views that feel unnatural and I dont quite know how to navigate or find the same information 2x, but I know that the info is there, but I just need to search sometimes...

Pros

Ease of use, timely customer support, an efficient onboarding process, and a dependable payment process.

Cons

I would like to have more reporting capabilities without the need to upgrade to the business analytics tool.

Alternatives Considered

WorkMarket and Fiverr

Pros

Customer support is very responsive. Allows for end-to-end contractor management, from onboarding to payments to task assignment.

Cons

Some of the functionality takes some getting used to in terms of understanding how it works, but I wouldn't say it's much more difficult than other software platforms.

Pros

The design is clean and easy to navigate.

Cons

Integrating with our payroll process could be a bit easier.

Pros

I like that you can search the contractor database for people who have already been onboarded.

Cons

Ensuring you've hit complete and tagged the right person across many projects can be confusing for our users, which sometimes results in payments going out late.

Pros

The details of the database, the wide range of customizable functions and the professionalism of the implementation support

Cons

Some things are not super intuitive and require the support of the implementation team to be actually set up

Pros

good for organization and storing documents

Cons

Easier navigation and ability to locate documents better

Pros

Worksuite doesn't do the "one-size-fits-all" approach. Nearly every feature is developed in such an easy-to-use, yet highly customizable way that it's kind of mind blowing. At the moment, we utilize their platform for automating a large part of onboarding for each of our independent contractors (think gig economy), and then maintaining compliance. I can see us utilizing more features as our needs increase which is another thing that makes this platform a huge plus. Moving our processes to Worksuite was a strategic move that will make scaling a piece of cake.

Cons

It would be nice if we were able to have a kanban/ board type of view for managing workflows.

Pros

It is like a dream come true. I needed a product like this for many months and finally decided on Shortlist. Shorltist is everything I needed from a contractor management software. they keep improving and listening to their customers and I am always impressed.

Cons

The cons, not many cons here. The only thing I would say is its so secure that sometimes It can take a little bit to log in if you forgot your password like myself:) But I ultimately look at this as a positive as Shortlist is holding lots of sensitive information. So security is a huge plus.

Pros

Simplicity to get started, consistent updates, improvements, and new features are released. Software has the look and feel of a proper enterprise application.

Cons

It requires some effort to maintain your database and keep things current but this is to be expected if you have a lot of activity.

Pros

Lots of functionality. But poor use of features

Cons

Payments are incredibly slow, and never on time. Takes 2-3 weeks to process and with holidays can delay payments longer. Customer services is UNREACHABLE at times, only a chat function with NO phone number to contact. Very frustrating and disappointing.

Pros

Firstly it's so simple to use. I also love the fact that unlike a lot of systems, it's so customisable which will be important to a lot of companies.

Cons

Still in implementation so nothing so far

Pros

A user friendly website. While alot of people overlook this aspect I want to point out just how important it is for a site to be userfriendly. In a business there are several aspects of the workflow that need to work together and when you use a program that isn't designed to be used by all members of staff things can get bogged down very quickly. Another pro is definitely the template selection that is baked into the software so it can be detailed to a specific project you had in mind.

Cons

Maybe creating a system that allowed for certain reminders to be sent to staff that would be helpful. Overall I cannot think of any certain con's for this site.

Pros

The software is incredibly intuitive and requires very little training. The layout is user friendly and is structured to get search results as fast as possible. Very editable on-boarding templates to suit different suppliers and freelancers.

Cons

Like all platforms there are pieces that need changing to suit our business, Shortlist have worked very hard to make developmental changes for us and continue to do so.

Pros

I use Shortlist.co to screen, contract and source out my freelancers in my promotional marketing agency. The app is extremely versatile and easy to use. The set-up was tailored (somewhat) for my marketing company. I am very happy with the software and when there is a concern or issue, customer service was very quick (via chat and email) to respond.

Cons

They do not have a mobile yet. I am being told it is coming soon in 2018. It's difficult as most of my users are on mobile and I am ecstatic for the launch of the mobile app.

Pros

Ability to easily search our third-party collaborators, request information from them, and keep our relationships up to date
Particularly helpful for signing documents and keeping supplier information accuate

Cons

Sometimes the structure could be a bit rigid if we wanted changes