Business Hangouts Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Business Hangouts

Business Hangouts is a cloud-based video conferencing and collaboration solution that provides a platform to share valuable information and establish communication between managers and employees. Key features of Business...

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Feature ratings

Value for Money
4.3
Functionality
4.3
Ease of Use
4.4
Customer Support
4.2

Browse Business Hangouts Reviews

85 of 85 reviews
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Hina
Hina
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2023

A Great Tool for Virtual Meetings and Events

Business Hangouts has been a fantastic experience for me overall. I adore how simple it is to share documents, slideshows, and other materials with guests, as well as how live video and audio can be streamed. Additionally excellent, the customer service has been really helpful with any queries or problems I've had. Any company or group wishing to host a webinar or online conference should give Business Hangouts a serious consideration.

Pros

I liked that Business Hangouts is a secure, fully customizable, and web-based video conferencing software. The tool is excellent for business collaboration, meetings, and document sharing. Other functions on the site include screen sharing, whiteboarding, and recording. Business Hangouts also has excellent customer service and is extremely reasonably priced. Finally, Business Hangouts enables users to quickly and effectively communicate with people all around the world.

Cons

The lack of customization choices in Business Hangouts is the least appealing feature. Users are unable to alter the look and feel of their meeting page on the platform, which can be somewhat restrictive in terms of branding and customizing the experience. The platform also lacks a range of features and tools, making it challenging to utilize for webinars and more complicated meetings.

Michell
  • Industry: Import & Export
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
5
Customer Support
0

5
Reviewed on 05/11/2019

Google Hangout the best tool for virtual meetings so far

Pros

Very very easy to use, even a person that is not familiar with technology can work with it.
It's share the link and connect! there is no need of user ID and this stuffs...

Cons

It only works with Google Chrome and Firefox browsers, they should go further and be open to other browsers such as Safari, Internet Explorer, etc once some companies are limited about it, so this becomes a limitation.

there should be an option for user to see the invited people when sharing a presentation. You can see them but only when you are not presenting full screen materials, this is bad once you lack the expression of your audience.

Arthur
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/08/2024

Go to Zoom Its better and cheaper

An Awful experience, which from which I want to exit but they ignore my requests

Pros

I liked nothing at all, it was an awful experience and they keep stealing my money

Cons

The connections were crap. Not user friendly for not techies. When I asked to cancel my subscription I received no reply or directions despite requesting this several times, they keep stealing from me.

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Martin
Martin
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2019

Business Hangouts has the perfect web conferencing tool.

I really thought that it was very easy to use and it provide a much better option of video conferences than most of the other video platform. Through the Business Hangouts software, scheduling the audio and video calls is very easy. Our conversation chat through the audio and video conferences and screen sharing all good by the Business Hangouts software.

Pros

The best thing of the Business Hangouts is that we can easily schedules our calls and meeting and in this why the support lines of our calling is very helpful for us. The outstanding features of the business hangouts makes this software powerhouse such as file sharing, polling, screen, video sharing and the ability to record. This software let me organize a video conference meeting with everyone at anytime. This software is an efficient software for the audio and video conferencing which allowing me to communicate with our friends, colleagues and team members. Hence, it is a best way for collaboration.

Cons

Mostly the business hangouts works properly but sometimes it created some issues such as it is not as easy to get sound working and get things setup. The quality of video conference is not as best as should. Sometimes the new users have to face difficulty when it is loading due to which I have to sign in again and then our precious time will be waste but it is not all time issue. When we sharing our screen, the video conference quality will be automatically decreased. But still it is an excellent platform for meeting collaboration.

Ramesh
Ramesh
  • Industry: Legal Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2022

Highly recommended for those who wants to have multi facilities on single platform

It was amazing experience to use this app as i used multiple solutions on single platform with sense of encrypted security.

Pros

Best i found about this app is that I am using multi functions such as video conferencing, webinar and meeting on single application with high quality and easy to use functions.

Cons

I found this app helpful in all the modern aspects of this category of softwares therefore nothing found as far as dislike's concerned.

Carlos Alberto
Carlos Alberto
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2018

Impotant software since it allows you to hold online meetings and video conferences with your...

It can be recorded commercial events and posted on youtube

Pros

The system is very interesting because it allows you to hold online meetings in all parts of the world, you only need your clients, students or guests to be connected to perform any event, as well as having online support that helps you solve any problem you may have. present, also allows you to customize your video conferences to the style you have in your company, being a tool with low cost value with respect to the skills, so it is very useful when conducting meetings online

Cons

You must have a very good online connection to carry out your meetings in lines and video conferences, and it should be more commercially driven so that it is better known in the market, despite the good customers that use it.

Genau
Genau
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
2

5
Reviewed on 19/07/2022

Good service, awesome experience

Overall experience is good. Only thing I should change is more interactivity between users while chatting.

Pros

Most part of softwares are heavy and with a low latency.

Cons

Few add-ons and plugins. We miss more backgrounds and other tools to enhance to experience of chat

Alternatives Considered

Whereby
Andrea
Andrea
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 09/06/2020

Very convenient and easy to use

It has been very helpful while we are working from home due to COVID-19. We are able to stay connected by using the chat and video call features regularly throughout the day.

Pros

We use the chat feature constantly to communicate between team members. Since it is part of Gmail it is really easy to use throughout the day. It has been particularly valuable during COVID-19 when everyone is working from home and we can't just pop into each other's offices. We are not initiating video calls regularly too.

Cons

It is not as easy to use with people outside of our agency. I would have also liked to be able to call more than one person at a time which also does not seem to be a feature for phone calls.

Andy
Andy
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used for Free Trial
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
1
Customer Support
3

2
Reviewed on 18/01/2018

Miserable UX

Pros

-Probably good features
-You can send invites to event directly from the dashboard
-Integration with Google Calendar

Cons

-More expensive than other solutions
-Set up is brutal: you need gmail, G+, a youtube account, AdSense Account, Admin Ritghts on your domain, monetization activated on Youtube, LiveStreaming activated plus a bunch of other requirements and settings
-Onboarding via thick pdf handbook!!! OR Set up a meeting with a rep (whenever you can find a spot to schedule a meeting to have support to setup the whole thing)
- Got to sign up and went through the painful process of setting up the whole thing just to find out that the product can't be used in Germany (where I currently live). They accepted my credit card and billing address no problem, though. Maybe warn people before they waste two hours?
-They say 'free trial, cancel anytime' but there's no visible option to cancel/suspend/delete account anywhere. They don't talk about canceling your account in the FAQs (where you should normally find this kind of information) and searching their documentation returns zero document/guides on this topic. You can access community support by first requesting to be accepted in a 'forum' (it's actually a G+ community). Once you're accepted you have to scroll through all the entries and hope to find somebody who managed to cancel their account. At this point you just feel trapped. Next step, blocking the credit card.

misleiny
misleiny
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/05/2019

Seamless communications for your corporate environment

It is very realistic to make video calls because you can talk as if you were next to the person, a very exciting situation. All this service without having to travel to be close to who you wanted to talk to.

Pros

Hangouts Business is a great program to make communication easier for your employees. With it, you can connect your company team anywhere you can imagine, as long as you have an internet access. We can make video calls with product providers that are on the other side of the world with incredible ease.

Cons

The program presents certain delays and distortions in the voice when using the conferences where the interent speed is not of good quality, this makes it necessary to repeat what was said, leaving the meeting slower and less efficient.

Heather
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2017

An incredibly robust program with the best support!

I have been using the Business Hangouts platform since September of 2014.

If I were to list all of the ways it could be used the book would be too long to read, but I can tell you that if you have a need or desire to run an internet show, teaching seminar or other webinar scenario - you need look NO FURTHER! There is a way to do it and customize it to your brand, demonstrate live and/or recorded, capture leads, generate new leads and all in one easy to use format.
The only other thing to remark on is the extremely helpful and responsive support is UNMATCHED anywhere. No other company holds a weekly meeting to LISTEN to user ideas and help with technical support. No other team has a community of helpful response within 24 hours. They listen and they respond...and you get help from other experienced users too.

As a well experienced Business Hangouts user, I always say, "Tell me what you want to do and I will show you how you can use Business Hangouts to get it done."

Pros

the control I have over branding, ability to integrate with my YouTube and my website, capturing the data of who and how long a person participated

Cons

there is a bit of learning to the program as it is very robust - but with anything of value, this is the case. A one click and done program could not do ANY of the work this program does. Thankfully there is a team of professionals and experienced users to help you learn.

JOSE
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 30/03/2018

I use the application for conversations and videoconferences for some work groups.

The biggest benefit is that we have achieved videoconferences in a simple way, inexperienced users connected easily.

Pros

I like that it is an application that does not require an installation of programs to work. It is capable of working with all the tools it has from Chrome, just by installing the add-on. It is simple to use and versatile. It integrates with the other google applications, which allows us to take advantage of sharing resources and files. Making a meeting is very fast, when I compare it with applications like Gotomeeting. It is easy to integrate several people in the same conference, the application handles them very well and in a simple way. It uses little network resource, manages bandwidth well. I like that when we have configured this application in our firewall, we find it as an object without problems.

Cons

I've noticed that it works much better when it's integrated into the Google platform. The fact of not having a desktop client puts us at a disadvantage when we want to teach inexperienced and elderly users how to use it. I think the test time is short, it should be at least 30 days. It is not used by many of the companies with which we interact. I do not see the ability to integrate with different videoconferencing platforms.

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2019

Daily communication is extremely easy via Hangouts

Hangouts has really helped us to stay connected with everyone. The best part is we can use this remotely. Mobile version is best. Now our queries are resolved in no time just because of hangouts.

Pros

Hangouts is extremely user savvy and saves lot of time resulting in increase in productivity. Video and voice quality is very good, It helps team to be always updated.

Cons

No dislikes, however they should have an option of call recording and call reporting which will helps us to a great extend.

Elliott
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2022

Business Hangouts has all that I want!

If I have and email from someone I'm interested to interact this is the perfect tool for you guys.

Pros

Very trusty chat without adds or annoying people trying to contact you by the tool as the competence did. But the Best is integrated in most way as browser or you can download separately for your Android based system.

Cons

There is no Cons with this Business Hangouts at the moment and I used a lot with perfect results.

Grant
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
2
Customer Support
5

5
Reviewed on 24/04/2018

My Tool for Working Remote

Pros

My team and I use Google Hangouts every day. We love the seamless integration with Google Calendar, and how easy it is to control bandwidth.

Cons

I some times have issues with Hangouts using the connect audio, mic and camera connections. I can't seem to understand the logic behind why it selects the right connections one time, but not the others.

Colleen
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/04/2018

Easy to use and easy to communicate

Pros

The best part is it's free. Used it for work on multiple occasions and works great. Nothing to complain about or change.

Cons

Nothing to complain about or change it's a pretty simple and effective. I would highly recommend it to anyone.

Hugo
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2019

Hangouts

I use a lot in meetings with my leader and the manager to perfomance results and ideas for script and sales improvements.

Pros

a perfect system for those who need to have a remote management. I use a lot for weekly and monthly meetings with my managers. good interface, quality of the calls good at last without doubt the best in the market

Cons

I do not have weaknesses to report......

Ron
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/10/2017

Good program for conferncing

Pros

Use this with our faculty advising and teaching online classes. Can add multiple students who can interact well. Can't beat the price.

Cons

Not much to comment negatively. I like using this and switched from Skype and found better connections with my group.

Verified Reviewer
  • Industry: Biotechnology
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 01/07/2018

Hangouts Review

Pros

It is very easy to use and can allow to engage your team very easily. The system allows multiple users to share their videos simultaneously. It also helps in establishing collaboration with remote employees much easily .

Cons

I dont have any issues with this software. The system is easy to start and have never had any issue with connecting.

Kirsten
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 06/12/2017

Easy to use and stay connected.

Pros

The program is easy to use. It updates quickly and allows me to stay connected with co-workers throughout the day.

Cons

I had a hard time initially setting it up. It was not super intuitive upon first use. Once I was able to get it activated, it was good.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 05/05/2020

Very nice but difficult to convert zoom users

Overall, I had a very pleasant experience. I cannot complain about the app. use it!

Pros

I had no issues understanding and using the virtual communication tool. I kind of prefer it over zoom. It isn't as popular right now but I will give it some time.

Cons

I was finding difficulty in getting my older staff accustomed to the app. I am not sure if they were used to the zoom app or if they really didn't try.

Francisco
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 12/06/2018

It is very good to connect with any person or colleague without inporting distance

I got the benefit of being connected with friends and colleagues who have left my country due to deviant situations

Pros

excellent connectivity, good interaction with other platforms and this allows you full access to other users

Cons

that needs internet for its operation limits the access of some people who do not have unlimited internet access

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 18/12/2018

Easy way to interact with your users

Pros

Hangout is one of the simplest and robust tools to conduct face-to-face meetings. We have been using it for quite a long time for conducting meetings, arranging webinars etc.

Cons

It's perfect in every manner. I didn't notice any shortcomings so far. I would recommend it to everyone who is looking for a simple and affordable solution to conduct online meetings.

Vera
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
5
Customer Support
5

5
Reviewed on 04/06/2016

Great for group video / phone meetings

Really easy to set up and connect our group simultaneously. I have not found another hangout product that allows us to connect over 500 people at the sometime. The quality of the call was amazing.

Chiamaka
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 06/06/2019

Business Hangout- A superb video conferencing software

It has really given me time to speak with friends of same area of interest across the globe without need of my presence.

Pros

The ability to connect as many partners as possible for meeting, discussions and chats, be it official meeting or causal chat.

Cons

The fact that some voices might not be heard during the meeting as a result of poor connectivity to internet.

85 reviews