User Reviews Overview
About SMS-Magic
SMS-Magic is an SMS marketing software, which helps contact centers, higher education institutions and businesses in staffing, healthcare, wellness and financial services industries engage with customers via multiple communication...
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- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Super simple to use
Pros
It helps us to communicate faster and easier with our merchants.
Cons
We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
My Experience With SMS-Magic
Pros
With SMS-Magic, marketing us easy thanks to ease of sending SMS in bulk. The software also allows scheduling easy
Cons
My experience with SMS-Magic has been positive - no issues.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Do not use this product.
Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so.
Pros
We were attracted by the price. I have now found many other better alternatives.
Cons
They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund.
Top SMS-Magic Alternatives
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Very capable product
We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences. Very simple to use messaging capability within Salesforce itself, too.
Pros
SMS Magic integrates seamlessly in Salesforce. SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts.
Cons
You have to really watch their billing. It rarely matches what you are quoted but they will fix it when you point it out.
