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Salesforce Service Cloud vs Verint Knowledge Management Comparison

Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from... Learn more

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Verint Knowledge Management

Verint® Knowledge Management™ is an artificial intelligence (AI)-enabled solution that helps organizations capture and store information about... Learn more

Target size

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Salesforce Service Cloud

Overall rating

4.4
(777 reviews)

Features rating

Value for Money
4.1
Functionality
4.4
Ease of Use
4.1
Customer Support
4.2
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Verint Knowledge Management

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Salesforce Service Cloud
Not provided by vendor
  • Free Version
  • Free Trial
Verint Knowledge Management
  • Free Version
  • Free Trial
Salesforce Service Cloud
  • Cloud-based
  • On-premises
Verint Knowledge Management
  • Cloud-based
  • On-premises
Salesforce Service Cloud
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Verint Knowledge Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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