Zendesk Suite vs OTRS Comparison

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online... Learn more

Target size

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OTRS

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated... Learn more

Target size

Images

Zendesk Suite

Overall rating

4.4
(4,002 reviews)

Features rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.3
Customer Support
4.3
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OTRS

Overall rating

4.5
(93 reviews)

Features rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3
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Zendesk Suite
Not provided by vendor
  • Free Version
  • Free Trial
OTRS
Not provided by vendor
  • Free Version
  • Free Trial
Zendesk Suite
  • Cloud-based
  • On-premises
OTRS
  • Cloud-based
  • On-premises
Zendesk Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OTRS
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat