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About CRM Analytics
Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.
Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.
Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.
CRM Analytics pricing
CRM Analytics does not have a free version but does offer a free trial. CRM Analytics paid version starts at USD 70.00/year.
Starting Price:
USD 70.00/year
Free Version:
No
Free trial:
Yes
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CRM Analytics Reviews
Feature rating
5 reviews of 76
View all reviews
Shivam
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 14/02/2023
CRM Analytics for sales analysis
Pros
CRM analytics provides goods insights and add good value to business
Cons
CRM Analytics is expensive for small and medium enterprises.
Ricardo
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Weekly for Free Trial
-
Review Source
4
Reviewed on 06/05/2021
Salesforce Analytics Cloud Performance Review
Take decisions based on information result now easier
Pros
The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud
Cons
Knowledge ramp is a bit difficult to users that have no idea what is it
Alternatives Considered
Microsoft Power BIReasons for Switching to CRM Analytics
Because of the trailhead playgrounds to my employees result helpful to learn
Emily
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
-
Review Source
5
Reviewed on 22/11/2024
CRM Analytics
It is a good tool however there is always room for improvement.
Pros
The information and tracking purposes. The secureness
Cons
That the verification code doesn't go to both email and phone
Gabriel
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 11/06/2021
Salesforce a great option but may show some issues on the long run
We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.
Pros
The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.
Cons
Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.
Edgar
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 19/07/2023
Best way for customer analytics
Do more with less effort.
Pros
User friendly and very powerful tool for customer analytics.
Cons
Maybe it could improve mobile experience.
