Telecom Order Management (TOM)

Chikpea's Telecom Order Management (TOM) is a cloud-based Salesforce maintenance management solution that offers work order management specifically designed for the Telecom service industry. Businesses are able to collect and view customer contract information, manage and track projects and product deployments, create and modify an integrated product catalog, and conduct financial analysis for telecom operations. With template forms, TOM enables businesses to gather all the necessary information to determine the core requirements for a product deployment. Work orders can be automatically be created from service orders and proactively managed with sub-tasks. Built for Salesforce integration, TOM allows service agents to view customer information such as current contracts, deployed solutions and products, and network configurations with support tracking and MACD functionality. For any custom product catalog, TOM allows businesses to maintain Telecom products within a hierarchical structure. With a product catalog wizard, product specialists are able to bulk upload changes to catalog hierarchies and product configurations.