Ideagen InPhase

Pros

- Essentially manages performance, not just monitoring, with clear lines of responsibility and ownership.
- Focuses departments on what needs to get done, eliminating unnecessary work through the use of objectives, policies and performance metrics.
- Shifts focus from performance as a yearly event to an on-going process.
- Contributes looking at the goals and KPIs that will make a real difference.
- Provides management an easy to absorb view of the elements that impact performance.
- Improves links between internal initiatives and promotes cross-functional working.
- Flexibility to customise the system look/feel to suit our needs and corporate branding protocols.
- Eas of organization integrations with other data capturing system, which suits either complex or simple combinations.

Our core purpose using InPhase is to ensure our services are carrying out their duties which they are employed to do in an effective and satisfactory manner, which is contributing to the overall business objectives. Using InPhase for performance reporting and action planning which with employees across the council, saving us time and money. We have also been able to embed all our performance measures, Service Plans, Audit and Risk actions to capture service delivery requests the `once and use numerous times; reducing duplication and officer time. InPhase support team always has time for the customer. InPhase has proved to be a superb value for money performance management solution.

Pros

- Excellent training and set-up support

- Software is entirely customisable so that it can reflect the branding of the organisation yet provide different reports for different internal customers

- Easy to build new reports and maintain the system, eliminating duplication and focusing team resource

- Has facilitated much more meaningful, dynamic and focused conversations about performance at every level in the organisation

Cons

- The possibilities are almost endless, so requests for more reports, more visuals are endless!

- It was a big task to get the system from a standing start due to the complex nature of the organisation. It was not difficult and the system can accommodate our needs - but it is time consuming and requires a plan before getting started.

Pros

Best missed appointment-no show tracking anywhere. (Called black hole).

Cons

Not an online system. You need a server.

Pros

One location, one product, one truth.

The software allows you collect, capture, cleanse and standardise a wide range of information and data from different sources. The software then provides you the tools to present your findings/performance in a clear and concise format that suits you. These results can also be interrogated by the user.

The ability to produce live reports: once a report has been built, you can rely on the report to update itself until you choose to stop it.

The product is forever being enhanced features and abilities you didn't even know you needed it, but now can't live without.

The Inphase team and family: The team could not be more helpful. The other users of the product seem to always be willing to pass on their knowledge, experience and solutions.

Cons

As with all new software, this product can be quite daunting when you first learn/use it.

The possibilities appear to be endless, especially to those not having to administer the product. The more you produce, the more you will be asked to produce.

Pros

Cost of the system is reasonable compared to other systems we have used. The options to create your own style of dashboard and other reports is great. The external portal that we are about to launch is an excellent way for us to get key performance measures into the public domain. Upgrades have been adding some features that have raised interesting possibilities within our organisation.

Cons

Cost of additional individual licences is higher than most other systems we have used. However, I understand a site licence can be purchased if you want to widen the use. We have found that at least one 'expert user' is required in order to use the system effectively.