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About Smarthub
Smarthub software by SISO is designed to address the complex requirements of managing equipment, resources, facilities, and personnel. This powerful solution offers a range of technical features to enhance efficiency and organisation.
With over 70 key features, the Smarthub software provides comprehensive support for every scenario. From a simple asset register to advanced integrations with timetabling, key lockers, COSHH, and maintenance systems, it offers a versatile platform for managing equipment booking and resource allocation.
One of Smarthub's standout features is its ability to keep track of all booking transactions seamlessly. Users can receive notifications and digital booking forms, ensuring transparent and efficient communication throughout the process.
Smarthub pricing
Smarthub does not have a free version but does offer a free trial. Smarthub paid version starts at GBP 799.00/year.
Starting Price:
GBP 799.00/year
Free Version:
No
Free trial:
Yes
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Smarthub Reviews
Feature rating
5 reviews of 50
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Richard
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 01/03/2024
The Brain Behind a Highly Complex Resourcing Operation!
Our experience of Smarthub has been great, across an extensive period of time. We're now into our sixteenth year as end users and have found the team at Siso be to extremely proactive (in the rare instances should system failure occur) and receptive to our emerging needs as end users.
Without Smarthub, we couldn't work with the level of effectiveness we currently enjoy. It's paramount to the continued success of our complex resourcing operations.
Pros
We've been using Smarthub since 2008 across our combined specialist media operations at Staffordshire University, encompassing several campuses. In that time, it's become ubiquitous across media resourcing within HE.
Our initial fact finding operation rated Smarthub comfortably the best tool for our end user requirements, and it's subsequently developed and grown to meet our emerging needs.
Smarthub represents the brain of a highly complex resourcing dynamic at our university and without it (and the capabilities of the team who administer it), we would be well and truly floored!
The fact that we've never once questioned moving away from Smarthub during the 16 years in which we've used it should speak volumes - it was our 'go-to' tool yesterday, is today, and all but certainly will be for years to come!
Cons
There's very little not to like about Smarthub, and even if gripes are identified, the team at Siso work extremely proactively to remedy them with the end user in mind.
Response from Siso Software
Hi Richard,
Our team will be over the moon to hear about your positive experience with Smarthub! Thank you so much for those kind words and for being a such a long standing user of our system!
Kind Regards,
The Siso Team
Replied 05/03/2024
Rob
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
-
Review Source
4
Reviewed on 11/04/2024
SmartHub and Middlesex University
Overall, the product has served us well over the last five or six years. There are features that have really helped us improve our operations but there are also areas that need improvement which [sensitive content hidden] have always been receptive to hearing.
Pros
The granularity of the system helps us to be confident that the assets are going out and coming back into the store in the right condition. The induction video feature with training that automatically applies following a questionnaire has been very valuable and I believe is quite unique to Smarthub.
Cons
Although improvements have been made, the UI is not as simple as we would like. Also, the check out functionality is not easy to navigate when you have more than one item to check out within the same family. Ideally, as someone at the front desk, you would want to be presented with Canon 5d x 10 (for example), rather than seeing Canon 5d ten times on the screen.
Response from Siso Software
Hi Rob,
Thank you for the helpful feedback! We're always looking to improve Smarthub where we can so your response is highly valuable to us.
All the best,
The Siso Team
Replied 15/04/2024
Matthew
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 11/03/2024
Slow & Confusing
Not positive. Though there are many functions that work, compared to what we used to use (Connect2), I feel that the speed alone cripples the entire system. Students dislike the booking process and find it very confusing, and Smarthub demands this broad learning curve. For students with learning difficulties, they are requiring extra help or just not using the system altogether.
Pros
Scheduling Chart is considerably useful, helpful with planning the day ahead as I can see all of the studio bookings on one screen. The integrated Risk Assessments are excellent, which makes my job that much easier through the day.
Cons
The speed; it's incredibly (and, embarrassingly) slow. It feels like every week we encounter a period of no service due to a server going down or some other problem that means students cant login. Checking risk assessments, manage users, asset management, and adding photos to assets takes an unacceptably long time to do, and can be very frustrating when against time constraints.
Response from Siso Software
Hi Matthew,
Thanks for leaving us a review. I'm sorry to hear that you are experiencing speed issues with your system. The team here at siso work extremely hard to make sure Smarthub runs as fast as it can.
May I ask what system you are experiencing this on? We can get our dev team to look into your issues and find a solution.
Many thanks,
The Siso Team
Replied 03/06/2024
Andrew
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 01/03/2024
Essential for Effective Course Management
Pros
It has drawn together so many of the separate systems that have been necessary for being able to deliver the courses and has increased turnover, accountability as well as portfolio management.
Cons
Some of the users were very resistant to change in old methods but this was overcome through perseverance and training.
Response from Siso Software
Hi Andrew,
Thank you for the kind words! We're happy that you've been able to consolidate a lot of your existing systems for a more cohesive workspace.
All the best,
The Siso Team
Replied 05/03/2024
William
- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 01/03/2024
Great to use but slightly slow
Pros
very good at signing in and out equipment but it is slow and unresponsive most times when self hosting
Cons
not able to sign items out to rooms, just users
lots of different tabs to find what an asset has been doing rather than one comprehensive page which should show past present and future bookings, all asset details and users which you can click on to see what they have booked in the past
Response from Siso Software
Hi William,
Thank you for the helpful feedback! We're glad that Smarthub has helped with your equipment booking needs!
Many thanks,
The Siso Team
Replied 05/03/2024
