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About 8x8 Work
Experience seamless collaboration with 8x8 Work.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage.
8x8 Work pricing
8x8 Work does not have a free version but does offer a free trial. 8x8 Work paid version starts at $24.00/month.
Starting Price:
$24.00/month
Free Version:
No
Free trial:
Yes
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8x8 Work Reviews
Feature rating
5 reviews of 303
View all reviews
Jisselle
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 27/10/2023
8x8 is easy to use, cost-effective but a bit backdated with design (if you're a streamlined UX...
It's easy to use, it's easy to setup but the design could use some updating.
Pros
8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times.
Cons
Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done.
Alternatives Considered
Google VoiceReasons for Switching to 8x8 Work
IVR capabilities and call recording capabilities
Abdou
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 02/08/2024
My 8x8 experience
Good experience so far. The system is easy to use and adding users takes just a few minutes to complete
Pros
The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use
Cons
I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support
Alternatives Considered
Five9Reasons for Choosing 8x8 Work
8x8 integration with teams and easy to useSwitched From
Cisco Unified Communications ManagerReasons for Switching to 8x8 Work
easy to use and integration with Microsoft teamsResponse from 8X8
Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use.
Replied 08/08/2024
Sarah
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 07/11/2024
Easy installation
It was easy to install and easy to begin using immediately.
Pros
I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.
Cons
The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up.
Response from 8X8
Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement.
Replied 11/11/2024
Joshua
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
2
Reviewed on 25/10/2023
Needs Help
Probably one of the biggest headaches I have had to deal with with a vendor. Literally almost cost me my job. The only reason I was able to save my job was my documentation.
Pros
There really was not anything I liked about 8x8. I am no longer using as result. When I attempted to give them the right to keep my business, they did not compete but tried vehemently to continually lock me back into my contract.
Cons
8x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. 8x8 was the service at the time. Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting. The support is impossible to deal with. They require a 90 day cancellation notice, when I was with 8x8 i notified them 5 months before contract cancellation, after the cancellation was completed 2 months later they tried to bill me again for the annual fee. It took 6 months of arguing and showing them the documents to get them to agree. Email chains and everything. If you are a customer, document everything, especially if you are planning on leaving. Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works.
Branden
- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 14/09/2024
Positive Experience with 8x8
It has been a very positive experience with administration and also with most of the users-
Pros
The ease of which to configure the system and users- It is so much easier to configure than a typical phone system-
Cons
There are sometimes some connection problems if the internet is running slow-
