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About Supportbench
A Modern B2B Helpdesk CRM Software.
Supportbench is a state-of-the-art Customer Relationship Management Software. We specialize in helping you build loyalty and customer retention through our seamless communication channels. Gain full visibility into what your Agents are working on and who they are supporting. Conveniently streamline every incoming ticket or case request, automate responses to reoccurring issues and workflows, reduce your Agent’s working time, and escalate or de-escalate as needed. Everything you ever need to offer your customers exceptional support is now available on just one platform.
Our Enterprise Customers Just Love The Convenience. Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, all built-in inside a modern B2B Customer Management Software.
Key Benefits
Customer Management Streamline your customer relationship management with full visibility. Gain better insights into your customer's health, easily lock in cases, and quickly identify what your partners really need.
Ticket Management Easily assign & prioritize the right ticket and consolidate its workflow. Increase your Agent's response time by managing and identifying the number of your incoming helpdesk tickets or case requests received.
Workflows Automation Automate your helpdesk software with scheduled workflows. Solve reoccurring agents' issues and seamlessly maintain your escalation or de-escalation workflows.
Native Integrations Conveniently synchronize data and personalize your customer experience. Customize your answers based on your customer's requirements and give your team the tools they need.
Knowledge Base Quickly access to our knowledgeable assistance from our team. Deliver your customers the right information and assistance with a self-service portal.
Analytics & Insights Deliver your support team the insights they need with KPIs and Scorecards. Increase your Agent's response time by managing and identifying the number of your incoming helpdesk tickets or case requests received.
Supportbench is a state-of-the-art Customer Relationship Management Software. We specialize in helping you build loyalty and customer retention through our seamless communication channels. Gain full visibility into what your Agents are working on and who they are supporting. Conveniently streamline every incoming ticket or case request, automate responses to reoccurring issues and workflows, reduce your Agent’s working time, and escalate or de-escalate as needed. Everything you ever need to offer your customers exceptional support is now available on just one platform.
Our Enterprise Customers Just Love The Convenience. Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, all built-in inside a modern B2B Customer Management Software.
Key Benefits
Customer Management Streamline your customer relationship management with full visibility. Gain better insights into your customer's health, easily lock in cases, and quickly identify what your partners really need.
Ticket Management Easily assign & prioritize the right ticket and consolidate its workflow. Increase your Agent's response time by managing and identifying the number of your incoming helpdesk tickets or case requests received.
Workflows Automation Automate your helpdesk software with scheduled workflows. Solve reoccurring agents' issues and seamlessly maintain your escalation or de-escalation workflows.
Native Integrations Conveniently synchronize data and personalize your customer experience. Customize your answers based on your customer's requirements and give your team the tools they need.
Knowledge Base Quickly access to our knowledgeable assistance from our team. Deliver your customers the right information and assistance with a self-service portal.
Analytics & Insights Deliver your support team the insights they need with KPIs and Scorecards. Increase your Agent's response time by managing and identifying the number of your incoming helpdesk tickets or case requests received.
Supportbench pricing
Supportbench does not have a free version but does offer a free trial. Supportbench paid version starts at USD 32.00/month.
Starting Price:
USD 32.00/month
Free Version:
No
Free trial:
Yes
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Supportbench Reviews
Feature rating
5 reviews of 111
View all reviews
Warren
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
4
Reviewed on 11/05/2024
Supportbench is transforming Customer Support Operations
Pros
I tried Supportbench recently and it's great! It helps us manage customer questions fast. We can talk to customers on different apps all in one place. They can also find answers themselves. Plus, we get helpful reports and can change things to fit our needs.
Cons
One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it took me some time to fully grasp all its features and functionalities.
Verified Reviewer
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 31/08/2023
Data-Driven Support
The seamless management tools, paired with AI-driven features, have made customer interactions both efficient and insightful.
Pros
The seamless management tools, paired with AI-driven features, have made customer interactions both efficient and insightful.
Cons
The software could improve by expanding its multilingual capabilities.
Tim
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
3
Reviewed on 05/12/2024
SupportBench is respectable
Good support - and useful for a small startup needing to track service tickets at a respectable price point.
Pros
We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help.
Cons
This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there.
Alternatives Considered
HubSpot Service HubReasons for Switching to Supportbench
At the time, HubSpot appeared to be far more expensive.
Stella
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 14/05/2024
Meeting Our SLA's with Supportbench
My experience with Supportbench is exceptional because the monitoring tools have been critical in helping us provide exceptional service to our customers and meet our service level agreement consistently.
Pros
The platforms SLA management tools allows us to setup specific targets for response and resolution times and we can easily track our progress against these targets. This has helped us to consistently meet our SLA's and provide high quality to our customers.
Cons
For the interface, I would try to localize it for some of my teams, but I haven't figured out how to achieve it.
Saket
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 07/05/2024
Supportbench: A Blend of Innovation and Efficiency
It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.
Pros
The AI-driven sentiment analysis is a true standout, giving us deeper insights into customer emotions. Also, the ease of customizing dashboards has streamlined our workflow significantly.
Cons
The initial transition from our old system was a bit overwhelming. The thought of integrating a new tool into our established processes was intimidating, but it worked out well.
