My Vision Express

3.4
Overall rating
Reviews

3.4
Overall rating
Reviews

About My Vision Express

My Vision Express, developed by Sightview, is a comprehensive and sophisticated Optometry EHR (Electronic Health Records) and Practice Management solution designed to revolutionize optometry practices of all sizes. This software suite offers a wide array of tools and features to streamline complex workflows, deliver exceptional patient care, and drive improved financial outcomes for optometrists and their practices. The platform is meticulously crafted to cater to the unique needs of optometry practices, empowering users with powerful and intuitive tools that are specifically created to enhance operational efficiency, optimize patient care, and boost financial performance. From documenting eye exams with remarkable speed and precision to efficiently managing staff, inventory, orders, and billing processes, My Vision Express ensures that optometrists can dedicate more time to delivering the highest quality care to their patients. My Vision Express leverages seamless technology to unlock numerous benefits for optometry practices, irrespective of their size. By automating various practice operations, the platform accelerates every aspect of the practice, thereby improving overall efficiency and enhancing the patient experience. This automation extends to scheduling, workflow management, optical retail, and insurance billing, resulting in a streamlined and error-free operation. The software's Electronic Health Records (EHR) module allows optometrists to digitally document eye exams, improving efficiency by providing instant access to patient data, reducing human errors, enhancing the patient experience, and freeing up more time for patient care. Additionally, My Vision Express offers robust Practice Management capabilities, enabling users to manage patient records, scale their practices seamlessly, improve communication among team members, and effectively share patient data for enhanced care coordination. For optometrists operating an optical retail component within their practice, the Optical Point-of-Sale feature of My Vision Express simplifies customer service, accelerates sales through the Quick Order feature, and provides real-time inventory management for improved availability and customer satisfaction. Patient Engagement tools enhance the overall patient experience by facilitating better communication, expanding the practice's marketing presence, and improving appointment handling for a seamless patient journey. Moreover, the Vision and Medical Billing tools within My Vision Express help growing practices simplify billing processes, automate financial transactions, reduce human errors, expand their customer base through processing Canadian insurance, and ultimately boost revenue generation. The software's Reporting capabilities enable optometrists to unlock valuable insights, improve patient care, enhance optical retail performance, and make better decisions for their practices and patients. Sightview is committed to supporting optometrists at every step of their My Vision Express journey, offering services such as data conversion and migration, comprehensive onboarding and training, and live support via various channels to ensure that users can maximize the benefits of the platform. Whether optometrists aim to streamline operations, enhance the customer experience, or eliminate manual processes, My Vision Express by Sightview helps build and execute ideal operations seamlessly to drive practice success. In conclusion, My Vision Express by Sightview is a cutting-edge optometry software solution that empowers optometrists to revolutionize their practices, elevate patient care, streamline operations, and achieve financial success. With its user-friendly interface, robust features, and unwavering support services, My Vision Express is a valuable tool for optometrists looking to enhance their practice efficiency, improve patient outcomes, and stay ahead in the competitive healthcare landscape.
My Vision Express Software - My Vision Express Practice Management
My Vision Express Software - My Vision Express Optical POS
My Vision Express Software - My Vision Express EHR
My Vision Express Software - My Vision Express Patient Engagement
My Vision Express Software - My Vision Express Practice Management - thumbnail
My Vision Express Software - My Vision Express Optical POS - thumbnail
My Vision Express Software - My Vision Express EHR - thumbnail
My Vision Express Software - My Vision Express Patient Engagement - thumbnail

My Vision Express pricing

My Vision Express does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to My Vision Express

My Vision Express Reviews

Feature rating

Value for Money
3.3
Functionality
3.5
Ease of Use
3.5
Customer Support
3.2
5 reviews of 45 View all reviews
Riina
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2019

Professional, Intuitive Software

Pros

At the optical where I work, we recently upgraded to a new billing/clinic software called MVE. I think this program makes the program we used to use look like the kiddie table of optometric computer software. It's easy to use, making medical billing 100x easier for staff. The exam script looks professional, and we can even add our logo to anything we print out! It's amazing. I love this software. It makes our jobs so much easier!

Cons

I do wish we had more education available about updates when they happen. Any software is going to have a few bugs but overall, I cannot complain much.

David
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 30/03/2024

EHR review

Pros

Very easy to learn how to use software. Straightforward and intuitive. Very good for entering spectacle Rx information and eyeglass sales

Cons

Product is geared more for eyewear than medical applications

Cynthia
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 16/05/2019

MVE is extremely slow. They need to update their server (so my IT guy says )

I went from paper records several years ago to MVE so of course I can say that having records in the computer is fantastic. We are able to market to specific customers, check our inventory count for best selling frames etc.

Pros

I am now several years into using MVE. I have spent the time to have all of my inventory and my customers info put into the MVE software so I do not want to switch at this busy time. With each upgrade I have been in hopes that MVE would have the slow problem resolved. It is worse than ever.
It takes a tremendous amount of time for each page to load and to print pages.
I have spent a lot of money on an IT professional to make sure I had my mainframe computer hardwired, that I had the top commercial router and that my wifi speed is at 1000. The problem is within MVE.
Trying to communicate with MVE about anything is extremely frustrating. You must make an appointment to speak over the phone. I give MVE an F in customer serverice and product efficiency.

Cons

It is so Freaking Slow. I've had two different IT professionals verify that the problem is not with my equipment or my internet provider.

Mary
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2017

Great customer service. Great tech support. Great training. Great system. Value based.

Pros

The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help.

Cons

"Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in).

Jonathan
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/05/2017

Great for Customization

Even through the changes within their organization, My Vision Express and Insight Software have maintained a strong business relationship with us, an Enterprise account. As I'm the primary contact for our business relationship, I'm very grateful for our representatives and their knowledge in the software.

Pros

Very customizable, especially if you have an onsite staff member who is advanced in SQL troubleshooting. We use the local install, so we can typically troubleshoot most issues in-house. Whenever we come across a feature that's not available to be customized, we will contact our Enterprise rep to submit the enhancement request. Great working relationship between our organizations too.

Cons

Granted, MVE has many training resources available to our company before anyone here knew what MVE is. Once we started to mold our processes to reflect our internal policies, we got to work with our rep to make changes to our processes, but there are many items that cannot be hidden (in the customizer) from our end-users. This presents the need for a lot of in-depth training that takes time and money.

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