monday CRM

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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About monday CRM

Built on top of monday.com Work OS, monday CRM is a no-code, customizable solution that empowers managers and sales teams to take control of their entire sales cycle - from lead capturing and sales pipeline management to post-sales management like client projects and client onboarding - all on one centralized platform. monday CRM is an ideal solution for small- to medium-sized businesses, it is also a perfect match for small business owners, sales managers and teams. monday CRM enables sales teams to create no-code automations to significantly reduce repetitive manual work that takes time away from focusing on customers. They can capture leads from any source and centralize them in one place. As expected from any reliable CRM, they can manage their contacts’ information, track every deal's status, grow lasting customer relationships, and more. Managers get a full overview of their entire sales team's capacity and progress with no-code dashboards that they can easily build themselves. The interface is visually pleasing and incredibly intuitive to use, which makes it easier for teams and managers to adopt it. If other teams like legal, finance, IT, and marketing use monday.com Work OS, sending documents for approval and doing other important processes can be run unhindered within the platform which means more efficient work processes and cross-department collaboration. The two-way email integration with Gmail and Outlook allows you to send and receive emails directly from monday CRM. In addition, you get all the relevant customer information along with every interaction you’ve had with them, all in a single view. On a customizable level, you can create email templates that autofill with your customers’ information existing in your CRM, personalize an email signature, get reminders to send emails, and automate sending response emails at the right time. And when it comes to tracking, monday CRM sends you a live notification when a customer opens a sent email ensuring you always keep communication flowing. Beyond the run of the mill sales operations, monday CRM gives sales teams the capability to manage post-sales operations. This includes onboarding new clients, managing client projects, tracking client collection, and gaining insight into what clients need and exactly when they need it. As for managers, sales operations can be handled much more efficiently. This includes managing the sales team hiring process, speeding up the sales team onboarding process, and of course, tracking and managing sales team's goals and ensuring everyone reaches their quotas. For sales teams it includes building up sales collateral with the most up-to-date sales materials, as well as creating a library of the documents needed to close deals. For anyone concerned about giving up the tools they already use, monday CRM seamlessly integrates with the tools and apps sales teams already use every day. Finally, when it comes to setup, it is one of the fastest in the market. In fact, there is no need for an IT expert or a developer to run the setup, it can all be done yourself. Plus there are ready-made templates available which means you can quickly get started. This doesn't just include setting up the solution but actually importing all your existing data and information in a smooth and hassle-free manner that doesn't take months. So if you're concerned about the common headache of slow and laborious implementation, you can take a breath because it doesn't get any easier than this.
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monday CRM pricing

monday CRM does not have a free version but does offer a free trial. monday CRM paid version starts at USD 12.50/month.

Starting Price:
USD 12.50/month See pricing details
Free Version:
No
Free trial:
Yes

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monday CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.7
Customer Support
4.6
5 reviews of 396 View all reviews
Ava
Ava
  • Industry: Program Development
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/10/2024

Efficient contact tracking

Monday CRM is easy to use and keeps client relationships organized, though the cost can be a hurdle for smaller teams.

Pros

Setting up follow-up reminders helped me stay on top of client interactions without missing important deadlines.

Cons

The pricing is a bit high, especially if you need access to advanced tools, which can be challenging for small teams.

Charleotte
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/05/2024

The Ideal and Epochal CRM tool that we love.

Pros

The software has a very easy to use interface.
It offers us with a 14 day trial after our purchase.
It is very easy to centralize all our customers communication via email.
Easy to organize marketing campaigns thus improving our ROI.

Cons

For the time we have used the software no dislikes.

  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/11/2024

We used this for project management and experience was good

we have used the Monday CRM in my past organization and we used this for project management and operations work, i like the best about it is that monday crm gives you details dashboard report for your whole team and you can do the analysis from that and manage the work easily. overall experience was good

Pros

The Monday CRM has covered almost all the features which are necessary for project management work, we used this for our company in the past to manage the project operations and experience was good

Cons

There are too many features sometimes it looks cluttered and confused where to go and what to do and UI is also confusive

  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
1

2
Reviewed on 02/12/2024

Monday CRM feedback from the customers

The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos

Pros

AI email replies and Sale tracking and lead scoring features I Liked and they are doing continuous features addition.

Cons

The customer support is very weak and also there are many lags in the crm as well, it can be better in terms of UI and need in person demo to understand all these feature with any videos you will not get anything

Beatriz
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2024

Really good tool!

I would like to sign up eventually because I really adapted to the tools and it has great use in daily tasks and projects management.

Pros

Template customization and easy management.

Cons

The price and the minimum seat quantity of 3

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