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About ALICE Receptionist
ALICE Receptionist is a cloud-based and on-premise visitor management solution suitable for small, midsize, and large businesses across various industries. The key features of the solution are visitor registration, motion detection, badge printing, a company directory, and event management.
ALICE Receptionist helps users to automate their visitor management process. Other features include department listings, two-way communication, employee notification, image capturing, and remote monitoring.
The solution has a motion detection feature that greets visitors with a personal message when they walk into the detection range. It offers integration with cloud-based and on-premise communication systems such as Cisco, Avaya, and Microsoft Skype.
ALICE Receptionist is available on a monthly subscription basis. Hardware components like wall-mounted displays, kiosks, and desktop systems are offered that are required for setting up the solution. It is available globally and offers multilingual support. Support is available via email and phone during business hours on weekdays.
ALICE Receptionist pricing
ALICE Receptionist does not have a free version but does offer a free trial. ALICE Receptionist paid version starts at USD 299.00/month.
Starting Price:
USD 299.00/month
Free Version:
No
Free trial:
Yes
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ALICE Receptionist Reviews
Feature rating
5 reviews of 39
View all reviews
Joseph
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 02/10/2018
Alice Saved Us $$$
Been 2 years now and still going strong.
Pros
Great support. Setup everything for us and checks in.
Cons
Manual updates and no wireless option at the time.
Response from ALICE Receptionist
Thank you for being a loyal customer!
Replied 08/11/2018
Mabry
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 23/11/2022
Elevated contact-free greeting
It has been great! We've had positive feedback from all who interact with ALICE.
Pros
We have thoroughly enjoyed the ease of use for clients, staff, and administrators.
Cons
The back-office account is a little slow, but I hear changes are coming to that in 2023.
Reasons for Switching to ALICE Receptionist
We sought a reception Kiosk that was substantial and could easily catch the attention of anyone entering our office. Additionally, we had a design idea in mind prior to selecting a virtual receptionist. The customization capabilities of ALICE were able to create what we had in mind perfectly.Response from ALICE Receptionist
Thank you for the review!
Replied 24/11/2022
David
- Used Daily for 1+ year
-
Review Source
1
Reviewed on 30/04/2018
Constant bugs and poor customer support
Pros
When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry
Cons
Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs
Response from ALICE Receptionist
Hello David,
We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing.
Thank you.
Replied 12/07/2018
Colton
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 10/11/2022
Remote reception to save money on employment costs
People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.
Pros
This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.
Cons
The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.
Response from ALICE Receptionist
Thank you for the review, Colton!
Replied 14/11/2022
James
- Industry: Defense & Space
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 16/11/2022
GreenSource Fabrication
The system functions as advertised and is a cost savings SAAS system.
Pros
Self check in with DoD, State Department, ITAR prescreening and vetting visitors
Cons
The scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason.
Response from ALICE Receptionist
Thank you, James! We are glad to hear about the team's support and that ALICE is providing a benefit for your business.
Replied 17/11/2022
