Carestream Dental

2.9
Overall rating
Reviews

2.9
Overall rating
Reviews

About Carestream Dental

Carestream Dental’s commitment is to provide the software, the technology, the data, the analytics and the expertise to seamlessly connect every aspect of today’s dental business. Carestream Dental has practice management solutions for general dental, orthodontists and oral surgeons. Read below to learn about each of these feature-rich platforms. General Dentistry: PracticeWorks and SoftDent PracticeWorks a Sensei product Easily access all your patient information with PracticeWorks. PracticeWorks help make your office more efficient, productive and successful by simplifying routine tasks, improving office communication and making information more accessible with fully automated and customizable tools. Full integration with digital imaging means easy access to clinical information, while Patient Solutions automate and streamline essential tasks related to insurance claims, payment processing, patient reminders and more. SoftDent a Sensei Product SoftDent practice management software helps make your dental office more efficient, productive and successful by simplifying routine activities, improving office communication and making information more accessible with fully automated and customizable tools. Integration with digital imaging means easy access to clinical information, while a full suite of Patient Solutions and modules streamline essential tasks related to insurance claims, payment processing, patient reminders and more. Orthodontics: OrthoTrac a Sensei Product OrthoTrac is a HIPPA-compliant software that helps orthodontists build and manage productive practices. It provides daily to-do lists, identifies high-priority items, and provides recommended actions. With OrthoTrac’s scheduling feature, practices can streamline patient scheduling using drag-and-drop functionality and manage schedules across multiple locations, chairs, and timeslots. Practices can accurately track finances using enhanced reporting options. Additionally, this solution offers a full range of optional integrated Patient Solutions, such as revenue cycle management, patient engagement, and more. OrthoTrac is available as an on-premise or cloud-hosted solution. Oral Surgery: WinOMS a Sensei Product Developed with input from hundreds of oral and maxillofacial surgeons, WinOMS seamlessly integrates systems and technology to help you deliver diagnostic excellence and positive patient outcomes. From medical and dental insurance billing with automatic cross-coding to scheduling and referral management, this practice management software provides all the tools you need to build a healthy and profitable OMS practice. Through role-based workflows, this paperless system delivers the data you need right when needed. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically. So you never have to wonder again if you’re using the latest consent forms. Available on-premise or hosted.
Carestream Dental Software - Find efficiencies you never thought possible with PracticeWorks.
Carestream Dental Software - Make your office more efficient, productive and successful with SoftDent practice management software.
Carestream Dental Software - From handling schedules more efficiently to tracking finances more accurately, OrthoTrac practice management software helps you manage all aspects of your orthodontic practice.
Carestream Dental Software - WinOMS seamlessly integrates systems and technology to help you deliver diagnostic excellence and positive patient outcomes.
Carestream Dental video
Carestream Dental Software - Find efficiencies you never thought possible with PracticeWorks. - thumbnail
Carestream Dental Software - Make your office more efficient, productive and successful with SoftDent practice management software. - thumbnail
Carestream Dental Software - From handling schedules more efficiently to tracking finances more accurately, OrthoTrac practice management software helps you manage all aspects of your orthodontic practice. - thumbnail
Carestream Dental Software - WinOMS seamlessly integrates systems and technology to help you deliver diagnostic excellence and positive patient outcomes. - thumbnail

Carestream Dental pricing

Carestream Dental does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

Alternatives to Carestream Dental

Carestream Dental Reviews

Feature rating

Value for Money
2.6
Functionality
3.0
Ease of Use
3.1
Customer Support
2.8
5 reviews of 76 View all reviews
Krista I.
Krista I.
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 23/11/2020

Softdent is very easy to use and navigate.

Good- I have been using it more often in various offices and it is very easy to use.

Pros

Softdent is a newer software to me but it has been quite easy to learn and use. I like how the schedule is easy to read, the columns can be color coordinated (dentist vs hygienist), I like that you can add a tiny little sticky note to the patient's appt incase you want to write an important note (for example: allergic to amoxicillin etc), and it is quite easy to dental chart and treatment plan a patient's decay/crowns/xrays/etc.

Cons

The format looks a little outdated, for example, it looks somewhat grainy or pixilated. Therefore, the graphics could be updated to a more modern look.

Briana
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
1

4
Reviewed on 11/02/2021

CS SoftDent Dental Software

Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

Pros

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Cons

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.

Alternatives Considered

Dentrix and Eaglesoft

Reasons for Switching to Carestream Dental

We were not involved at the the time of purchase, but I'm sure at the time CS SoftDent was the best software out there.
Husein
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
1

1
Reviewed on 18/12/2024

Be Warned and stay away!

Poor, also be warned of their false "warranty." It's not really a warranty and you have to pay several hundreds to thousands of dollars if something does happen to your sensor or equipment. The imaging is okay at best and support is non-existent and when you finally do get someone, they are the most rudest people on earth.

Pros

Hardware is good and decent. Comparative to other quality products such as Dexis sensor, Jazz sensor, etc.

Cons

Don't expect ANY customer support when you need it. Expect to wait HOURS and HOURS on hold to be told you've been transferred to the wrong department. They don't call you back. The software is also not super intuitive and requires expert help if you change any hardware or update any hardware, as stated above, you won't find help very easily. They're all onboard and helpful at the sales pitch, but don't fall for them and expect they'll help you once you dot your i's and cross those t's. Be warned!

Scott
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 26/11/2024

WinOMS. Great software, NO SUPPORT

Pros

The power of the WinOMS system for a whole office EMR.

Cons

They are driving all of their customer support questions to either email or Chat. And the Chat is first with a virtual agent. And today, when it got to an agent, I was dropped before I could be helped..Three times. And I'm paying almost $1000 a month. Expect NO help unless you are willing to navigate hours of chat and redirected phone call. And if you do happen to have the courage to try calling one of their phone numbers and its the wrong number, they can't even forward you to where it should go to. And the number they give you might just play an outgoing message that repeats itself three times and then hangs up. Great software, but someone convinced them that they can direct every client to an online support system, and it's not working.

Julie
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2024

This is a pretty good product.

Good customer service. Worked all of the time.

Pros

It was really easy to navigate and made sense.

Cons

It was kinda old looking and didn’t seem to keep up with the times.

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