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About SAWIN
SAWIN is a centralized cloud solution that allows users to handle accounting and business management tasks from a single place. The platform offers tools for scheduling and dispatching, CRM, lead tracking, capacity planning, service contracts, quotes, and proposals. The web-based platform makes mobile workforce management possible by setting tasks and scheduling calendar events. Functions are updated for all users with notifications, and admin users can receive notifications when tasks are marked as completed.
The SAWIN field service management platform helps with planning and arranging business security and asset management. Users can also integrate the system with other office management or web-based software. The dashboard has tools for billing, job costing, and payroll, and the system passes the information automatically to other accounting tools on the platform. The system can be configured for various industries, including security, telecommunication, and service maintenance.
SAWIN pricing
SAWIN does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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SAWIN Reviews
Feature rating
5 reviews of 11
View all reviews
Jeffrey
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/11/2018
Service Automation - The Perfect Software for Home Services Companies, HVAC, Plumbing,...
This software has made our business more efficient. Their customer service is great and the developers are easy to work with.
Pros
It has a solution for the following parts of our business.
Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
Cons
We have been using this software for 20 years. We have no complaints.
Chuck
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/12/2018
HAVE COMPLETED 3 FISCAL YEARS WITH SAWIN AND NOT THE FIRST COMPLAINT
SAWIN has made a positive effect on virtually all aspects of our business. We are able to respond quicker and provide a better class of service to our customers due to SAWIN's real-time mobile module. Our technicians have information at their disposal that was not available with manual billing and they can review call history, A/C system prior readings and they have the information they need to be the best technician they can be. It has stream-lined back office accounting, cash flow and the timeliness with which we can provide management with the information they need to effectively manage everything from a single job up to the entire company.
Pros
Where do I start. From the initial contact with SAWIN, their staff and sales team were presenting to you facts pertaining to their software. Absolutely no hi-pressure sales tactics as there is no need.
The set up is comprehensive and a SAWIN support team member walks you through and educates you as you process through. The web-mobile invoicing from the field improves cash flow, reporting deadlines and makes your field technicians more efficient, in addition to improving your back-office processing.
SAWIN has top notch technical support, engages their clients and works with them to improve the software and the processes, and shares those "best practices" with their customer base. Additionally, the SAWIN customer base works and communicates with one another creating a second tier of operational advice and consult not available with other "overly proprietary" software.
Everyone at SAWIN, from the President of the Company down to the receptionist, treats you as though you are their most important customer and responds with urgency when the situation requires it. SAWIN is truly a company that partners with their clients and provides a top notch product and top notch service.
Cons
We have been on SAWIN through 3 fiscal years and I have no complaints.
JoAnne
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 10/12/2020
Review SAWIN
My overall experience with SAWIN was pretty good, it would have been better with more support or training and that isn't completely SAWIN's fault.
Pros
SAWIN is a pretty good program, it was just harder to work in then ServiceTitan. I found it much easier to work with ServiceTitan and they have a great online support team that I didn't have with SAWIN. I learned SAWIN pretty much on my own with little to no support or training and I learned it pretty quick so I cant say it wasn't user friendly because it was to a point. Overall, if I was to rate it in comparison to ServiceTitan I'd give SAWIN a 6 and ServiceTitan a 9. They both come with their own challenges and of course good qualities.
Cons
To move between modules within SAWIN where not always easy to do or figure out how to do but it did get better before we switched programs. Basically the flow was not as smooth as I would have liked.
Verified Reviewer
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 05/04/2019
SAWIN Pro 3.0 review
SAWIN's experience level with understanding the operation and needs of the HVAC industry is reflected in their software providing functional software to management both installation and service activities within an HVAC business. The inclusion of imaging, web invoicing, and smartphone/tablet mobile interface adds significant business functionality that effectively supports the need of the HVAC industry.
Pros
SAWIN provides functional software for the HVAC industry. Significant improvements have been made to the 3.0 version of the software in the areas of reliability, functionality, and performance. Going to a full SQL database design in 3.0 has significantly improved issues and user responsiveness. Imaging, web invoicing, and SAWIN Mobile are now mature enough to be reliable and functional for HVAC office and field staff.
Cons
As with any vertically integrated industry specific software, functionality and improvements are driven by user feedback and comments. Some functionality of the software took a long time to mature to the point it could be considered reliable. Issues still come up that are head scratchers as to why they are occurring for software that should be considered mature and thus suggest a need for better quality assurance testing. Fortunately, support staff seem to be able to quickly resolve identified issues and apply appropriate remediation. Mobile credit card processing should be better integrated with the SAWIN Mobile app to make it easier for field staff to take and process service payments.
Laura
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 02/12/2021
The Whole Package
Probably the best shoutout I can give SAWIN is their exceptional customer service. Every time we have an issue or need help with the software, they provide what we need. That is very important to us that we can count of good customer service and reliability of their product.
Pros
This software is the heartbeat of our daily operations. We have been a customer of SAWIN since the late 80's and appreciate the high quality of customer service that we always receive!
Cons
Unfortunately, we have yet to tap into and use all the features of the software but hope to work on that in the future.
