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Blackbaud Raiser's Edge NXT
4.2
Overall rating
Reviews
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About Blackbaud Raiser's Edge NXT
Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.
Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization.
Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact information and process bank payments. Raiser’s Edge NXT offers subscription-based pricing. Unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.
Blackbaud Raiser's Edge NXT pricing
Blackbaud Raiser's Edge NXT does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Blackbaud Raiser's Edge NXT Reviews
Feature rating
5 reviews of 419
View all reviews
Amanda
- Industry: Fund-Raising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 17/05/2022
Robust product that's still a work in progress
Raiser's Edge NXT has so much potential and is a worthwhile product as long as you have a team that's comfortable using both web and database view. As a non-profit CRM, it's still hard to beat - especially for organizations with a large donor base and fundraising capacity.
Pros
I love the user interface and the ability to "drag and drop" objects within constituent records to customize how I want to see information. The dashboard design is lovely and, after a bit of a learning curve, can be used to display some really helpful information for fundraisers.
Cons
This is not yet a completed product and shouldn't be used without the RE 7 database view. RE NXT has all the basic functionality needed for fundraisers to use exclusively, but not database admin staff. A lot of gift processing functionality, and even reporting fields, have not been moved over from RE 7. For any detailed reporting using OR or NOT, custom attributes, or gift amounts requires one to go back into database view to use queries/exports/canned reports.
Amy
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
4
Reviewed on 24/07/2023
NXT for anyone
Pros
Although I do not use NXT often due to my job requirements, I find much easier to use rather than the original Raiser's Edge platform. It is more modern looking and has easy to use WYSIWYG is simple and comprehensive. After not using the site for a while, I am able to pick up without much issue.
Cons
you cannot do all functionalities on NXT that you can do on Raiser's Edge. it can be somewhat limiting.
Leland
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
2
Reviewed on 05/02/2024
No customer support - aggressive re-subscription
RE has a lot of capabilities that are not user-friendly with little-to-no support from them, and very aggressive sales endeavors. Essentially, we did not have good experience with them at all and glad we switched to a service that is user-friendly and very responsive. We were very surprised by their strong-arm tactics to re-subscribe, although they were unsuccessful, thanks to the Better Business Bureau, at which time RE could not produce any contract to which they had claimed we were bound.
Pros
A lot of functionality for large nonprofits, yet with little to no customer support.
Cons
Very aggressive sales endeavors and dare I say devious re-subscription processes. They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe. We tried to unsubscribe, but they said we were bound by a contract. We had been using RE for more than a decade, with no consideration. They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period. Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them. We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands.
Verified Reviewer
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 21/04/2022
Blackbaud Raiser's Edge NXT
Overall my experience has been well and the system seems to be very user-friendly.
Pros
What I like most about the software is the ease of use.
Cons
What I like least about the software is that it can be slow to update when I enter changes or gifts.
Patty
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 09/01/2024
Strong product, but could do so much more.
NXT is a good tool for basic donor management and tracking. I would like to see NXT increase its abilities to manage memberships and donor giving societies.
Pros
RE NXT is a quick, web based way to look up the basics of a constituent.
Cons
In addition to making the details of a gift easier to access quickly, I would like to see more customization of the displays in NXT. For example - what each user needs to see in the search results or top display bar varies by position and function.
