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About Stames
Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer satisfaction, complaint management, data import/export, a self-service portal and more.
Stames enables managers to capture and store client data in a centralized repository, monitor team’s activities and manage or block user accounts. It provides a reporting module, which lets supervisors generate reports based on ticket priority, status, date and other criteria. Additionally, the application offers custom branding capabilities, which allow enterprises to personalize the interface using custom logos and colors.
Stames comes with an API, which enables organizations to integrate customer support and ticketing features into web or mobile applications. Pricing is available on monthly or annual subscriptions and support is extended via phone, email, knowledge base, FAQs and other online measures.
Stames pricing
Stames has a free version and offers a free trial. Stames paid version starts at USD 12.99/month.
Starting Price:
USD 12.99/month
Free Version:
Yes
Free trial:
Yes
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Stames Reviews
Feature rating
5 reviews of 5
Richard Selase
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 26/02/2021
Great api for our user-based app
The overall experience was excellent. I'd say one of the best decisions i've made in my software development career without regrets.
Pros
Very simplified UI. Carefully thought-through use cases with multiple access to vital areas.
We had just launched an influencer marketing app and needed to integrate support services given it's a new product. Most of the options we came across were very limited but not Stames. STAMES provided us the autonomy to integrate customer support and ticketing features into our user-based mobile app through their API. The support was phenomenal. They were very much involved and took the time to understand our use case and provided us with the best fit. Our App is now making great strides and awesome ratings in playstore and appstore due to our switch to STAMES. The API endpoints are very easy to integrate.
Cons
Still has room for improvement. I can't say just yet what needs to be improved but i forsee a growth in a positive direction.
Alternatives Considered
Zendesk SuiteReasons for Choosing Stames
Limited features in Zendesk pushed us to STAMES. STAMES offered more value at a lesser cost and more features with autonomy.Switched From
Zendesk SuiteReasons for Switching to Stames
Limited features in Zendesk pushed us to STAMES. STAMES offered more value at a lesser cost and more features with autonomy.Response from Stames Software
Thank you very much valued customer for your review. Our core goal is to help businesses like yours grow. And we shall continue to do that with more awesome features.
Replied 01/03/2021
abass
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 01/03/2021
Very Good Software that is Highly recommended
Pros
We process many customer requests daily due to our massive online ads campaigns for our luxury properties.
Using email for customer support and team management we found out was chaotic and often time unreliable as mail delayed and there were many issues with our email hosting. We had little to no oversight over what our staff communicate with our customers.
Stames gave us the tools to not only process customer requests but get valuable feedback from them whilst giving us complete control and oversight over what our team communicates with our customers. I highly recommend this software.
Cons
We have not yet realized any issues with the platform yet
Stanley
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 03/03/2021
We increased our productive exponentially
Almost felt like it was [SENSITIVE CONTENT HIDDEN] made go me my business needs
Pros
I own a food delivery company based in the UK and we use Stames to process customer orders, complaints, suggestions and customer feedbacks. We were able to white label the software, connect our domain, business emails and automate most of our customer emails. We have better oversight over what our staff communicates to our customers and have increased business productivity massively. Love the product.
Cons
Not sure of any, Stames has over met our expectations. It does not cost much too comparied to other options on the market.
Overall great solution to our business
Emmanuel
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 10/03/2021
Great platform for sales engagement
We process many customer requests daily due to our massive online ads campaigns for our luxury properties.
Stames gave us the tools, not to only process customer requests but get valuable feedback from them.
Pros
I work with a major real estate company and we use Stames to manage leads and engage with customers. It’s a great platform with amazing tools that have really helped our company grow and made the team efficient. I love it.
Cons
Haven't experienced any issues yet. The platform works great.
Nate
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 10/03/2021
Awesome task management tool
My overall experience has been wonderful. We will be using this software for a long time to come.
Pros
Our search for software to manage our internal task assignment and management got intense when COVID-19 hit. We needed a software with tools that could help us tend to our customer requests as well as manage our team and assign tasks. We were introduced to Stames by our web developer and we have been fans ever since. Great piece of software with amazing tools and affordable pricing. I would recommend Stames any day anytime.
Cons
I struggled for sometime getting to know all the features . I think an onboarding feature for new clients to introduce them to the features of the software will help those of us who are new to using software. Documentation is good but visuals will indeed help.
