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IFS Field Service Management
4.5
Overall rating
Reviews
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About IFS Field Service Management
IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.
The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.
IFS Field Service Management pricing
IFS Field Service Management does not have a free version. IFS Field Service Management paid version starts at USD 65.00/month.
Starting Price:
USD 65.00/month
Free Version:
No
Free trial:
No
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IFS Field Service Management Reviews
Feature rating
5 reviews of 23
View all reviews
Burak
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 14/10/2020
IFS is Perfect
I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.
Pros
IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements)
IFS has also lots of reports and also they can be modified easily.
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Cons
Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved.
There is no IFS forums like other software to find a solution from web.
FRAZ
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 29/07/2020
Innovative ERP that is challenging the Norms of ERP industry
I am a business analyst and functional consultant associated with IFS ERP for more than 2 years.
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.
Pros
It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .
Cons
It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
Alternatives Considered
SAP HANA CloudReasons for Choosing IFS Field Service Management
To explore more depth in the field of Manufacturing and process oriented through an ERP that can provide solutions for the maximum satisfaction to the customerReasons for Switching to IFS Field Service Management
It has more features to offer when it comes to tackle big projects and manufacturing processes.
Celso
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used for 2+ years
-
Review Source
3
Reviewed on 05/09/2018
IFS software covers all aspects of field service and it's highly configurable. Implementation...
Pros
Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.
Cons
We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.
Neshica
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 26/08/2022
Has everything needed to manage field agents and to manage MTTR
We have just implemented the solution and thusfar it has met our expectations. When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability.
Pros
IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents. It has a robust reporting capability and dashboards. It assists in managing vendors as well as customer experience. The field agents app has everything a field agent needs to update a work order and provides management visibility.
Cons
It is expensive. We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense. It is significantly more expensive than other SAAS products and one has to also budget for implementation costs
Emilia
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 30/08/2017
Concise, supportive and efficient
It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.
Pros
Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.
Cons
A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
