Wеllo Solutions, formеrly known as Odyssее Field Service is a cloud-based field service platform suitable for businesses...
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About ServiceMax
ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities.
ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs.
Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices.
ServiceMax pricing
ServiceMax does not have a free version. ServiceMax paid version starts at USD 0.01/month.
Starting Price:
USD 0.01/month
Free Version:
No
Free trial:
No
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ServiceMax Reviews
Feature rating
5 reviews of 41
View all reviews
Jill
- Industry: Biotechnology
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 02/04/2018
Perfect for our Field Service Engineers
Pros
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Cons
If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.
Shelby
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/07/2023
ServiceMax fair review
Pros
I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout.
Cons
We had multiple issues with the dispatch console which have led to periods of downtime
Verified Reviewer
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 2+ years
-
Review Source
1
Reviewed on 10/02/2020
ServiceMax - Really? Isn't it Time to Give Up?
It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
Pros
* I enjoyed using ServiceMax when they were backed by General Electric (GE).
* ServiceMax is compliant and works which is always a plus.
Cons
* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company.
* ServiceMax is clunky and moves at the pace of molasses.
Casey
- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/08/2018
ServiceMax Review
I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help.
Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.
Pros
Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day.
From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.
Cons
ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM.
The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.
Brandon
- Industry: Environmental Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 14/06/2022
My Servicemax Review
Pros
Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.
Cons
I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.
