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About HelloShift
HelloShift helps you transition your hotel into a digital hotel.
Contactless hospitality is now essential. With lower RevPAR and tighter budgets, operational efficiency matters more than ever.
HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. And guests use their favorite messaging apps to connect with the Front Desk.
Hotel teams use HelloShift to work together across buildings, floors, shifts, and departments. Housekeeping staff schedule and monitor room cleanings efficiently.
HelloShift pricing
HelloShift does not have a free version but does offer a free trial. HelloShift paid version starts at USD 49.00/month.
Starting Price:
USD 49.00/month
Free Version:
No
Free trial:
Yes
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HelloShift Reviews
Feature rating
5 reviews of 52
View all reviews
Alex
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 17/01/2019
Great For Both In Stay / Post Stay
Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)
Pros
We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.
Cons
If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.
MONIQUE
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 25/07/2021
HELLOSHIFT IS THE BEST SOFTWARE TO CREATE HARMONY BETWEEN TEAM MEMBERS AND OUR GUESTS
IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS.
Pros
EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.
Cons
NOT MANY CONS, I WOULD SAY THAT SOEMTIMES STARING AT THE HOME PAGE CAN BE A BIT DULL
Pawel
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 20/09/2022
Just Good - depending on your needs!
Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.
Pros
Ease if use. Very nice interface. Good communication & management tool if you have staff.
Cons
Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.
Alternatives Considered
Whistle MessagingReasons for Choosing HelloShift
Looking for the best solution to my business.Reasons for Switching to HelloShift
I wanted to try it out but didn't work for our business, we used it just over a month.
Tamara
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 28/07/2021
Wonderful Software
Pros
This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.
Cons
No Cons that I have found.. This software has been extremely helpful
Lea
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 24/07/2021
Great Services
Pros
The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.
Cons
Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.
