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About 800.com
800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions with text messaging, call routing, professional greetings and more on a centralized platform. It enables staff members to forward calls to designated numbers and block spam calls, increasing overall team productivity.
800.com allows supervisors to create digital call recording files to verify facts, track employee performance and categorize customer calls. With the call notification and reporting functionalities, employees can track callers, forward calls to specific coworkers, add notes and monitor overall sales operations. Additionally, it lets team members automatically transfer voicemails to employee emails with text and audio recordings.
800.com provides a call ID module, which enables professionals to receive and monitor caller names and phone numbers. It is available on monthly and annual subscriptions and support is extended via live chat, email, FAQs, documentation, phone and other online measures.
800.com pricing
800.com does not have a free version but does offer a free trial. 800.com paid version starts at USD 149.00/month.
Starting Price:
USD 149.00/month
Free Version:
No
Free trial:
Yes
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800.com Reviews
Feature rating
5 reviews of 205
View all reviews
David
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 21/11/2023
Easy to use and set up
Pros
It was great setting up and it was very easy to understand. Great customer service my calls come in seamlessly.
Cons
I have nothing negative to say about this company. It’s been great to me.
Response from 800.com
Thank you for your kind words David! We’re thrilled to hear about your seamless experience with setup and customer service.
Replied 24/12/2024
Arziki
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 11/11/2024
A Necessary Tool for Small Businesses
I'm a satisfied customer and am pleased with the service.
Pros
The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners.
Cons
The only complaint I would have is with the text-verification feature. There should be more information on the necessary steps and information for application approval early on; but, as I've proceeded, the 800.com team has been quite helpful.
Alternatives Considered
RingCentral Contact CenterReasons for Switching to 800.com
800.com's interface was very practical and the price was excellent.Response from 800.com
Thank you Arziki! We are happy to hear about the excellent customer service and appreciate your feedback about the SMS verification. We will look into some ways we can share that information earlier. We are always looking at ways to improve our customer experience, so if you have any additional feedback please reach out to me at [email protected].
Replied 06/12/2024
Joni
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
3
Reviewed on 05/11/2024
Ross Wealth Advisors
Wish someone will call me back about the above
Pros
The phone app is great and easy.
Cons
We have to use EZTexting for most of our texts because we can only use so few characters with 800 text. It didn't used to be that way. When I called to inquire I was told someone was working to fix it Can you let me know if there is a work around? [sensitive content hidden]. Considering cancelling 800 text and just using EZtexting
Alternatives Considered
NordVPNReasons for Switching to 800.com
was the first one we found.Response from 800.com
Thank you for sharing your experience Joni! We are happy to hear that you have found the app so easy. We can certainly help with the texting limit. Please reach out to me at [email protected] and I can connect you with the right person.
Replied 06/12/2024
Jessie
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 11/11/2024
Ease and Speed was great for our company needs!
It was easy, efficient and there have been no issues since our number was activated
Pros
It's very easy to set up, the service was activated quickly, which helped my company be able to meet the needs of a toll-free patient advocates line. Due to the ease and speed of this set up, we are looking into adding more lines.
Cons
At this point, we have not experienced any issues.
Alternatives Considered
RingCentral Engage VoiceReasons for Switching to 800.com
Speed and ease of set up. 800.com allowed us to activate the line quickly; it cost us less.Response from 800.com
Thank you Jessie! We love that you have had such an amazing experience with us.
Replied 06/12/2024
Travis
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 06/11/2024
Early adopter. Loyal customer.
100% recommend to anyone looking for an 800 number.
Pros
I like the phone tree and greeting flexibility.
Cons
Wish we could delete old messages. I wish the message delay was metered out in seconds.
Alternatives Considered
Ooma OfficeReasons for Choosing 800.com
Functionality, cost, phone tree, flexibility.Switched From
Ooma OfficeReasons for Switching to 800.com
Functionality, cost, phone tree, flexibility.Response from 800.com
Thank you Travis and we appreciate having you as a customer! We actually just added the ability to delete old messages. Reach out to me and I can walk you through it, if you have not found it already :)
Replied 06/12/2024
