Virgin Pulse

3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About Virgin Pulse

Virgin Pulse is a cloud-based employee wellbeing solution for businesses to promote a healthy lifestyle, improve workforce practices, and increase engagement among employees. Key features include health coaching, medical and condition management, wellbeing engagement, and digital therapeutic interventions. Virgin Pulse’s real-time program analytics module allows administrators to extract employee data such as biometrics, health assessments, platform usage, habits, interests, and activities from different sources and perform analysis to gain insights. Employees get access to a personalized dashboard, which provides annual care tips, custom reports with preventive guidance for illnesses and health situations, regular alerts on healthy habits, and more. Virgin Pulse support is provided via documentation, chat, emails, phone, FAQs, and video tutorials. The platform offers integrations with third-party vendors such as Quest Diagnostics, Workplace Options, Jellyvision, MinuteClinic, Higi, Gympass, and more. Pricing information is provided by Virgin Pulse.
Virgin Pulse Software - Virgin Pulse activity summary
Virgin Pulse Software - Virgin Pulse programs
Virgin Pulse Software - Virgin Pulse health situation navigation
Virgin Pulse Software - Virgin Pulse appointment scheduling
Virgin Pulse Software - Virgin Pulse activity summary - thumbnail
Virgin Pulse Software - Virgin Pulse programs - thumbnail
Virgin Pulse Software - Virgin Pulse health situation navigation - thumbnail
Virgin Pulse Software - Virgin Pulse appointment scheduling - thumbnail

Virgin Pulse pricing

Virgin Pulse does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Virgin Pulse Reviews

Feature rating

Value for Money
3.8
Functionality
3.9
Ease of Use
3.7
Customer Support
3.1
5 reviews of 44 View all reviews
Daryl
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/04/2019

Helps Focus on Health and Fitness

I benefit from this app because it makes me aware of how sedentary I am at my job and it entices me to get up and move to earn rewards.

Pros

I love that this software allows me to keep track of my health and fitness along side my FitBit! Not to mention it's set up through my employer and we can earn up to $400 annually for participating!

Cons

There seems to be a few discrepancies when it comes to getting points toward your total score. Some of the tasks you can complete to earn points don't always work. My co-workers and I have noticed that I'll get points for completing a task and they will complete the same task and won't get the points. Other than that, I highly recommend!

Tamara
  • Industry: E-Learning
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
4

5
Reviewed on 20/10/2024

Great app to maintain your healthy habits

Virgin Pulse now is Personify Health. I like how the app is organized and has educational content about wellbeing and health. It helps users track their daily goals. But I wish it was more motivating in terms of rewards. I even didn’t understand where they announce the winners of drawing entries.

Pros

I like that this app tracks your activities like steps, heart rate, sleeping time and so on

Cons

They suggest rewards like $15 gift card for completing some tasks, but they give some particular amount of days for it. But if you earned & redeemed your card earlier, you cannot receive any rewards till the cycle finishes.

Lisa
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
2
Customer Support
1

3
Reviewed on 12/10/2023

An AWFUL customer service experience

Pros

Encourages teams to lead a healthy through a rewards program

Cons

The rewards program is very nice. Unfortunately the teams customer service is HORRIBLE. Virgin Pulse does not publicize a call in number on their site. Essentially they encourage you to communicate with them via email. Your emails can go days without being answered. Also since you are communicating via email when you pose a question they do not have to answer it. They tell you what they want to tell you and ignore your question. You ask another question they take days to respond and so on and so on. I finally got to speak with someone and I felt as if I was beating my head against the wall trying to get them to understand. So then I am like okay... whatever. I concede. They won. The product I order comes in. Its the wrong item. Oh boy. I thought I was done dealing with them but at least I have a phone number. I call and the rep cannot resolve the issue so she has to escalate the ticket. I get a response that since I opened the item it is considered used and I cannot return it. Then "I" had to escalate it. After a couple of email exchanges I finally get the watch I ordered. Why does it have to be so difficult. I purchase things all the time and this was the worse.

Thomas
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/08/2024

Virgin Pulse

I enjoy sharing with lots of people and setting goals. They can see progress and reach for their goals.

Pros

It is a great tool to use and get people involved. You can challenge yourself and others. Great way to have a tool to help with healthy results.

Cons

Sometimes takes a few to calculate the information.

Sydney
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/09/2024

Virgin Pulse at Sulzer

I really enjoy using Virgin Pulse. It motivates me to be more active since the more points I get, the more money I can earn.

Pros

That you can receive up to $100 a quarter just by being active.

Cons

Sometimes it is not clear how to earn some rewards and get points for them.

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