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About Deskero
Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.
Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.
Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.
Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.
Deskero pricing
Deskero does not have a free version but does offer a free trial. Deskero paid version starts at USD 9.00/month.
Starting Price:
USD 9.00/month
Free Version:
No
Free trial:
Yes
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Deskero Reviews
Feature rating
5 reviews of 113
View all reviews
Mark
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
4
Reviewed on 12/09/2016
Used for client support email ticketing help desk
We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff.
The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.
If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.
Pros
Very easy to use
Easy to setup, adding external mail account for incoming mails.
Simple efficient layout. This is important when your agents are staring at it all day.
Auto allocation of incoming queries is very good.
Pricing is great
Cons
None really, we are on the entry package with a few agents and it has been working well for the last few months.
Andrea
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 19/08/2020
Simple, complete, scalable and customizable with API
We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.
Pros
The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.
Cons
The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.
Reasons for Choosing Deskero
The old software was very complete, but too expensive, too difficult to configure, too difficult to use API service, the servers are in a country with poor human rights and poor privacy level for companies. Deskero is easy and fast, you have all you needs ready to use, and is base in Europe.Reasons for Switching to Deskero
Deskero is complete, easy to configure, easy to implement with API and fast to use for operators.
Verified Reviewer
- Used Daily for Free Trial
-
Review Source
3
Reviewed on 05/02/2018
Good but not cheap
Pros
Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems
Cons
The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...
Response from Deskero
Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards
Replied 08/03/2018
Marc
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 05/02/2020
Easy process to onboard ticketing system for our clients
We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.
By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.
Pros
Clean and easy to understand / use interface.
Support and implementation went smooth and well documented.
Cons
We are french based company (Quebec) and the french language pack needs a bit of update.
Reasons for Choosing Deskero
Teamwork offer this kind of support and ticketing system but the learning curve was way too heavy and we did not see any positive items overall.Switched From
Teamwork.comReasons for Switching to Deskero
Ease of use and cost effective
Abel
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 09/01/2024
Fast and easy
Pros
Easy start, easy config and a good UI, clean.
Cons
Lacks of remote conection for help a client
