--- description: Review of Salesforce Commerce Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Commerce Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/4328/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/103196/salesforce-b2c) # Salesforce Commerce Cloud Canonical: https://www.softwareadvice.com.au/software/103196/salesforce-b2c Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/103196/salesforce-b2c?page=2) > Salesforce Commerce Cloud is an eCommerce platform that allows businesses to manage their entire commerce operations on a single platform. The platform caters to a wide range of industries, from retail and consumer goods to manufacturing and B2B enterprises, enabling them to manage their B2C, B2B and direct-to-consumer channels. The platform utilizes artificial intelligence to personalize the shopping experience. It offers customers tailored product recommendations and a conversational AI-based digital concierge to assist with product searches, order tracking, and more. Additionally, the platform's AI-enabled tools help merchants streamline tasks, including merchandising, inventory management and marketing. Salesforce Commerce Cloud's omnichannel capabilities allow businesses to sell across various channels, including digital storefronts, social media platforms and online marketplaces, all managed from a central platform. Additionally, the platform integrates commerce data with CRM and marketing data, providing businesses with a unified view of their customers. > > Verdict: Rated **4.6/5** by 99 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 99 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Accounting Integration - Activity Dashboard - Alerts/Notifications - Backorder Management - CRM - Campaign Management - Catalog Management - Channel Management - Contact Database - Cost Tracking - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customer Management - Customer Segmentation - Data Security - Data Synchronization - Delivery Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.softwareadvice.com.au/directory/4328/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.softwareadvice.com.au/directory/4328/b2b-ecommerce-platform/software) - [Order Management Software](https://www.softwareadvice.com.au/directory/1730/order-management-system/software) - [Multi-Channel eCommerce Software](https://www.softwareadvice.com.au/directory/4218/multi-channel-ecommerce/software) - [Headless eCommerce Platforms](https://www.softwareadvice.com.au/directory/4080/headless/software) - [eCommerce Software](https://www.softwareadvice.com.au/directory/4340/ecommerce/software) ## Alternatives 1. [Shopify](https://www.softwareadvice.com.au/software/390630/shopify) — 4.5/5 (6673 reviews) 2. [WooCommerce](https://www.softwareadvice.com.au/software/163450/woocommerce) — 4.5/5 (1041 reviews) 3. [Wix](https://www.softwareadvice.com.au/software/159592/wix) — 4.4/5 (10618 reviews) 4. [Squarespace](https://www.softwareadvice.com.au/software/157453/squarespace) — 4.5/5 (3387 reviews) 5. [Odoo](https://www.softwareadvice.com.au/software/77019/odoo-pos) — 4.2/5 (1295 reviews) ## Reviews ### "Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts\!" — 5.0/5 > **Gabriel** | *18 July 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan\! > > **Cons**: Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay. > > I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected. ----- ### "Salesforce is good\!" — 5.0/5 > **Angelika** | *5 June 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: Sacked is an awesome software. I use it for customers data for my business. It's very easy to navigate. > > **Cons**: Nothing. Salesforce is pretty awesome. It helps you to keep up with tracking leads and sales. It also keeps track of customer support tickets. > > My overall experience has been great with salesforce. Its a good software and fulfills all you business sales needs. ----- ### "Used it for work, decent platform" — 3.0/5 > **Adashia** | *2 February 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good > > **Cons**: CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company > > Used it for work, decent platform for what it is. Good for inventory and order management in the workplace. ----- ### "Great software" — 5.0/5 > **Jackie** | *26 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It enhances my overall shopping journey. I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly. There is no concern regarding server handling or interruptions during peak times. > > **Cons**: I have really no dislikes in regards, everything is easy to find and I really enjoy all the features ----- ### "A Powerful Sales Tool for Streamlining Operations" — 5.0/5 > **ALLY** | *20 February 2025* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: It the best CRM and has a great sales tracking capabilities. Not only that, but also easily scalable and customizable to fit any business needs. > > **Cons**: Customization can be very complex without technical expertise. > > Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies. The system provided real-time data insights, making it easier to make informed business decisions. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/103196/salesforce-b2c?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/103196/salesforce-b2c) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data