Cartegraph Asset Management Reviews

Pros

Cartegraph continues to improve their mobile and web-based software based on community feedback, and their support is top notch.

Cons

Cartegraph is GIS integrated, but not as GIS-centric as it could be. Storing more of the data directly in GIS and enabling collection and manipulation from the GIS side would be a useful improvement.

Alternatives Considered

Reasons for Choosing Cartegraph Asset Management

Reasons for Switching to Cartegraph Asset Management

Pros

Classic UI, how customizable and editable it is, layouts, map functionality and integration with ESRI, other integrations, automations, etc.

Cons

Would've been a 10 recommendation and 5 stars for Cartegraph if it wasn't for hearing that Classic UI is going away. I think getting rid of Classic is going to be an issue for a lot of municipalities.

Alternatives Considered

Reasons for Switching to Cartegraph Asset Management

Pros

The Classic version of the software webpage is relatively easy to teach to new users. The software generally does what it's designed to do.

Cons

The app(s) situation is atrocious. We started with CG 5 years ago and in that time we've had to learn 3 different apps: Cartegraph for Ipad, Cartegraph One, and now Cartegraph Asset Mangement. Each app was significantly different from one another and this necessitated pulling everyone in from the field for hour + long training sessions. Not only that, but the latest app CAM, is constantly undergoing renovations such that with every update, buttons are moved around, and (for field crew) superfluous additions crowd the screen. This latest app is touted to be used on a cell phone but there is so much happening on the screen, it's very difficult for new users to grasp what's occurring (and we use ipads). Supervisors in my town do not want me to teach the app anymore because of the updates and the need to pause field work to do additional training. We have a lot of non-native English speakers working with us and on top of the language barrier, the updates and nested functions are a real blow to productivity. On top of that, I was told the classic version we are using is going away in 2026. So that will require even more training.

Also CG is only a mid-level partner with ESRI so some simple GIS functionality like Snapping, labeling and symbology isn't available. When I collect data, I have to go back and "clean it up". Snap signs to street lights, etc or signs to poles. And I can't see existing features when I'm creating a new one to make sure I'm putting it in the same location.

Additionally, I've been asking for some small modifications of the original software since adoption and those ideas have been placed in "future consideration" permanently. The Ideas Portal that CG touts is where ideas go to die; it's a webpage for you to feel like you are contributing to the betterment of their software. They are taking the functionality of the classic software and replicating it in the app so all new "updates" are just features that were available on the original software. 99.9% of the people in the field do not need all the functionality available. They want to enter their time and go home.

I realize software changes regularly (See ArcGIS Pro and the iOS photos app). But most of my public works people are not software nerds. They need consistency.

I would recommend a different AM software that's more mature. You'd think that because CG is 20+ years old, they would be "mature" but when OpenGov acquired CG, they prioritized rolling CG up into their existing software rather than think about the end user.

Pros

Cartegraph staff is very responsive to users need for enhancements. Product is getting better and better (though the pace of change can seem overwhelming sometimes especially with the switch to the new UI).

Cons

Documentation of product needs to be revamped. Need to include common process steps or wizards with videos that are searchable, like search for "How to add a lookup field to an asset" and result with process like "structure manager add lookup, add lookup table, add field to layout" with a video showing the process.

Alternatives Considered

Reasons for Switching to Cartegraph Asset Management

Pros

The ability to see our assets and tasks on the map and our equipment usage.

Cons

Not being able to change an asset on a task if an employee has assigned the task to the incorrect asset. Also, just the changes that are being made to the app have been a lot and we wish they would have been done all at once and then pushed out to the app. Our staff has had difficulty keeping up with all the changes and some functions are not available as the app is being rebuilt.

Pros

Cartegraph OMS is easily one of the most user friendly CMMS/Service request/work order systems on the market. The fact that it so cleanly integrates with your GIS data is a huge plus. The Cartegraph One app is easy to use in the field and now allows for offline editing where cell coverage is spotty. The support staff are very helpful and really care about solving your problems. Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.

Cons

If you're looking for a system to meet all of your asset management needs, and work mostly with vertical assets in a 3D environment, you may not find everything you're looking for. There is a new integration that improves management of vertical assets, but it's not out of the box.

Alternatives Considered

Reasons for Switching to Cartegraph Asset Management

Pros

Part of what drove us to select Cartegraph initially was its ease of use for field staff. Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes. Cartegraph was always supportive, and the customer service is top notch. Now that we've been up and running for several years, the automations are proving extremely valuable as our next steps in the software environment.

Cons

Cartegraph can be tailored to any process that you have. But this also means that you're going to want to assign a lead admin to keep on top of consistency of approach throughout multiple departments. This is probably true of any asset management software, it won't run itself.

Alternatives Considered

Reasons for Choosing Cartegraph Asset Management

Reasons for Switching to Cartegraph Asset Management

Pros

I like that Cartegraph is a web-based software that does not require the need to set up or maintain a database in the backend.

Cons

The automations are not easy to use for someone who may not have experience with programming language.

Alternatives Considered

Reasons for Switching to Cartegraph Asset Management

Pros

Its fairly intuitive and has a lot of great features. The ability to locate all of our assets and not only see the history of maintenance/construction on them is huge. And it is very handy to have all the information on every asset we have at your disposal whenever you need it.

Cons

One thing I dislike is that it is constantly changing... While I do appreciate that you recognize and realize user feedback, it seems like every time I figure out how to use the new features of a particular release/version, a new release comes out and things change. I wish that was minimized. I was somewhat dissatisfied with the help features at first... as a beginner user of Cartegraph, I found the articles contained alot of language and terminology that I didnt understand. It was as if a seasoned power user had written the help articles and some of them were just too complex to understand. I feel like that is being remedied now though with the onboarding features and expanded video library.

Pros

The ability to retain all data about a specific asset, or even a location, in one site. Storing pictures is a huge benefit as well!

Cons

Our staff is just now getting comfortable with Cartégraph and now the layout is going to change. Staff was resistant to changing from our previous data management software and now they will need to adapt to use the current software with the phasing out of classic.

The staff's rote memory will need to be erased and reprogramed.

Pros

I continue to appreciate the far-ranging usefulness of the Structure, Automation, and Asset Condition Managers. From setting our own impacts on the assets' depreciation curves to creating and maintaining our own attribute structures, in Cartegraph everything is designed to deliver the utmost flexibility and efficiency. Everything has been thought of, even something as simple as customizable asset detail layouts that are a vital first step to data quality, as well as the driver behind the simplified end user interfaces.

Cons

I genuinely have no answer to this question. The only thing I could possibly add is that the Reporting module is a little too complicated and is unlikely to be fully utilized by all the users in the organization. The complexity of the module is nothing a skilled administrator could not overcome; plus, any perceived negatives are easily offset by the enormous benefits of consistent data sharing between the departments / divisions. Once built, a comprehensive report can serve a variety of users and can save a significant amount of time.

Pros

Cartegraph OMS comes with out-of-the box setups for asset, task, request, & resource management, however, it can also be customized very easily. The software contains features that allow for individualized or grouped format setups, custom asset degradation and MR&R protocols, data entry checks, and SO MUCH MORE! The Automation Manager is my absolute favorite feature. It allows you setup automated workflow processes through triggers that are followed by actions to create more effective, accurate, & efficient system.

Cons

The Cartegraph Team is always taking suggestions through their Ideas Portal and working on ways to improve the system. New updates are released on the software at least twice a year, but usually quarterly.

Pros

It's difficult to sum up what I like most about Cartegraph since we use it for so much at the City of Pittsburgh. As an administrator, one of the biggest benefits is the flexibility and customization that Cartegraph allows and supports to use the system to its full potential to meet business needs. Functionality such as allowing for custom fields, automations, and visualizations of data have been extremely helpful for our organization. This in addition to their intuitive user interface for desktop/mobile users that allows us to capture detail information about costs, conditions, and work performed on our city's assets and amenities.

Cons

Cartegraph allows for a lot of customization and, as a result, we've built a lot of different custom processes and workflows into the system such as a very detailed inventory system. While we're able to use Cartegraph for a lot of our more standard inventory processes, we think with some tweaks it could be used more like a POS system which is a system/process that would be more suitable for our warehousing/supply request process.

Pros

Ease of use. We were able to build out, manage, and track all work for Village owned assets. The mobile solutions are easy to use and allow tracking of data to performed in real time.

Functionality. The reporting and dashboard features are tremendous at taking raw data and putting into a customizable and usable depiction of work performed. The amount of integrations that are compatible allow for the existence of other software packages to play nicely inside Cartegraph. The utility locating integration was a great example of this.

Customer service is second to none. I could contact the help center and have my problems solved via screen share, or have them build reports for me that were giving me trouble. Training is always available and is always informative and well done.

Cons

The Fleet module is lacking out of the box. It took tinkering with the system to get it to what we needed it to do. Even at that point, Fleet was not accessible through the mobile solutions.

Pros

The ability to quickly find information is important in local governments. The report functions are very customizable to specific needs. Collecting data for daily activities is very easy. Integrating with our daily process was not difficult, but we did need to adapt to some new terminology for us.
Using this as a tree inventory is outstanding and very adaptable. We use this to track inspections and Tree Risk Assessment information for each tree. We plan future work for in-house and contracted staff with ease. The sky is the limit on what data can be collected.

Cons

I feel that the Fleet Management side of this program is a challenge for us and quite different from what Fleet technicians might be used to. Although reporting is very customizable, it can be quite cumbersome depending how deep you want to find information.

Pros

Although the product is not easy to use because there are many components to it, once you understand them it get easier and more beneficial. I like that the software has the ability to set triggers through automations. However, creating automations can be tricky sometimes. The asset component is very beneficial to track tasks and maintenance.

Cons

The most frustrating thing that continues to be a headache is the integration with our public facing work order software, Accela. The software's do not communicate well with each other. There are many glitches and a lot of data is lost due to this.

Pros

The ease of use in the field is great. Being able to document what is being done as it is being done is fantastic. Removing printed documents from the work flow has made record keeping a lot more accurate and up to date and accessable.
Using Cartegraph we were able to streamline our work flows and reduce our response time to citizen concerns as well.

Cons

As a Cartegraph Administrator in training I found email response from support to be informative and accurate but slow. Also using Cartegraph Campus (the searchable help section) only yeilds accurate results about 50 percent of the time.

Pros

Information is centralized and easy to access. Mobile platform is user friendly and intuitive. Asset collection is very easy and can be linked to GIS with relative ease. They release a new version with customer led suggestions from the Ideas page about 4 times a year. The customer success team has helped us tremendously after the implementation. Support team is phenomenal and helpful. Resolves cases as soon as possible.
They have a pre-built parks domain with playground inspections that is very helpful and easy to use out of the box. We use the Trees domain heavily for tracking and maintenance.

Cons

System is customizable, and can be overdone is not careful. Cannot do financials, but can integrate with many systems.

Pros

The software is accessible on the iPad and other mobile devices, which helps to track all completed work from the field. Assignments for maintenance crews are readily accessible in the field and receive tasks instantly from supervisors and administrators. The dashboard and reports help us know at any given time where we are in terms of our short-term and long-term targets.

Cons

When selecting multiple tasks to review, you have to open up each one individually. It would be nice if there were advance/back buttons that you could click that would just take you to the next/previous task on the same page. Not being able to switch asset type in a given task is problematic because occasionally we first assign a task to a curb asset, but then it ends up needing to be on a sidewalk asset. There is no way to change the asset type.

Pros

Cartegraph has proven to be flexible in implementing ways to get the software to work for your needs. Not every company or business runs exactly the same, therefore you find that the software can only do so much. With Cartegraph, you are able to discuss other options that a project team can possibly build or help put in place to help better your tracking needs. With these options, you are given able to input more thorough data for reports.

Cons

Most all of my users are not able to make their own reports due to how difficult they are to build.

Pros

One of the strengths of the software is its flexibility, allowing users to customize it to their specific needs. This ability to personalize the software can be very useful.

Cons

Creating reports can be challenging for those who are new to programming and may require a lot of programming knowledge. This can make the process of creating reports difficult and not user-friendly for those who are inexperienced.

Pros

I love that you can be mobile at all times now while using any tablet/smartphone, Android and Apple.
You're able to look up past jobs at an ease of buttons and find out exact cost numbers to reference for future events, jobs, contracts. A great place to store assets for inventory and historical values.

Cons

The software is easy to use as an administrator but does require a team to help run it. There's lots of work initially to set up but runs smooth afterwards.

Pros

I like the scenario builder add on and the see click fix features. Also, Asset management and work flow features have been extremely helpful for the City.

Cons

Sometimes getting the scenario builder portion to function the way I want is difficult. Getting the different appreciation impacts just right so the system can differentiate between maintenance activates is a complicated.

Pros

There are so many things I like about this software, that it's hard to pick what I like best. I guess my favorite would be using tools like the record filter, or automation manager, to simplify the process of entering information for the crews out in the field.

Cons

Reporting can sometimes be a bit complicated and kind of a "trial and error process", but it gets easier with time.

Pros

I like the automation and custom reporting this software provided out of the box.

Cons

I do not dislike anything about this software.