User Reviews Overview
About PDQ POS
PDQ POS is a point of sale solution designed for businesses in the hospitality sector including take out restaurants, fast food chains, bars, and specialty food service retailers. It offers cloud and hybrid options for independent...
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- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
PDQ Support
PDQ Support has always been very knowledgable and helpful
Pros
Ease of use and great support. Easy to train new employees
Cons
Technology is a bit antiquated, but they do a great job keeping things running
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent experience! PDQ POS has made the Blue Moon Bakery & Pizzeria more money with less...
PDQ POS saved us money and allowed us to serve more customers quicker and easier than our previous POS system.
Pros
We spent a lot of time looking over many POS systems to find the right fit for our quick service and delivery pizza shop and bakery. We chose PDQ POS and Signature Systems because they were designed by a pizza guy for a pizza/delivery operation and had the best features to fit our business. After a couple years of operational success, we know that we made the right choice!
The PDQ POS system is perfect for our operation. PDQ streamlines our customer interactions and helps us move our customers through the counter line and helps our employees take delivery orders quickly and efficiently. When we first started rockin' the PDQ system, we increased our employees accuracy and efficiency immediately when dealing with phone and delivery orders. We can now process more orders quickly and get our food to our customers faster, thanks to PDQ.
Service and support has been excellent. The on-site installation specialist was professional and knew the system inside and out. He stayed until we were up and running and the phone support has always solved our few tweaks on the spot. We couldn't be happier with our experience.
PDQ POS has made the Blue Moon Bakery and Pizzeria more money with less hassle than our previous POS system and we would recommend it without reservation. We can confidently say that we made the right choice when we chose PDQ.
Cons
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Response from Signature Systems
Wow. Thank you for your glowing praise, Christian! We strive toward making PDQ the best POS in the marketplace--and backing it up with exemplary customer service. We truly appreciate that you've noticed our hard work and dedication.
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Review Source
Easy to use software... horrible tech support.
I have had a PDQ system for over 3 years now. It takes just a short period of time to learn how the system functions, and my new employees catch on very quickly. The biggest downside to the system is that they don't offer a lot of "extras" like many of the other systems do (scheduling, online ordering, etc). Also, when we first went with PDQ, their tech support was great. Every time I called, I was able to get a live person on the phone to help me; however, that has changed tremendously over the years. I'm not sure if the company hasn't been able to keep up with their growth, but now when we call, we may get someone to answer our call once every 10 or 15 times. We are always directed to leave a message, and it can take several days, before they get back in touch with us. If it's an emergency, you have to just call over and over again, until someone answers... and that is just unacceptable. It is so bad, that I (along with several other owners in our group) are looking at a possible change to another company.
Response from Signature Systems
Hello Tim,
Thank you for your review and for recognizing how easy PDQ POS is to train, use and manage.
We'd love to discuss your frustration with our customer service team. We've made numerous enhancements to our call center--and I'm convinced that you will find that we not only answer our phones, but that we also provide exemplary service 24x7x365.
We do, by the way, have seamless integrated online ordering and other "extras" such as loyalty/rewards.
Thanks again for your feedback and for being a loyal customer.
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Syrve
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Review Source
Great easy to use system
I have had Signature systems for over 8 years and I can not tell you how easy it has made my job. I can train new people in 5 minutes to take orders and their online ordering has increased my sales by 10%. I just recently signed up for their loyalty program and I'm looking forward to increasing my sales even more in the new year. Their customer support has been great and when things can't get fixed over the phone I have a technician onsite within 24 hours. Trust me when you are looking for a new POS system make sure you give PDQ a chance they will knock every other POS system out of the box
Response from Signature Systems
Thank you Brett! We truly appreciate your feedback. Your review mirrors exactly what we've been hearing from our loyal customer base...
