1. Home
  2. Enterprise Search Software
  3. ServiceNow Customer Service Management vs CA Service Desk Manager

ServiceNow Customer Service Management vs CA Service Desk Manager Comparison

ServiceNow Customer Service Management

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the... Learn more

Target size

Images

CA Service Desk Manager

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management,... Learn more

Target size

Images

ServiceNow Customer Service Management

Overall rating

4.3
(152 reviews)

Features rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
View all reviews
CA Service Desk Manager

Overall rating

3.5
(13 reviews)

Features rating

Value for Money
2.7
Functionality
3.3
Ease of Use
3.4
Customer Support
3.5
View all reviews
ServiceNow Customer Service Management
  • Free Version
  • Free Trial
CA Service Desk Manager
  • Free Version
  • Free Trial
ServiceNow Customer Service Management
  • Cloud-based
  • On-premises
CA Service Desk Manager
  • Cloud-based
  • On-premises
ServiceNow Customer Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CA Service Desk Manager
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

add products to compare

Azure DevOps Services

4.4 (143 reviews)

Dynamics 365

4.4 (5,783 reviews)

Freshdesk

4.5 (3,360 reviews)

Microsoft Visual Studio

4.6 (2,968 reviews)