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Smart CTI Connector vs Salesforce Service Cloud Comparison

Smart CTI Connector

Drive contextual conversation, team efficiency, and productivity by prominently using Smart CTI Connectors across contact centers to manage inbound... Learn more

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Salesforce Service Cloud

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from... Learn more

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Smart CTI Connector

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Salesforce Service Cloud

Overall rating

4.4
(775 reviews)

Features rating

Value for Money
4.1
Functionality
4.4
Ease of Use
4.1
Customer Support
4.2
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Smart CTI Connector
Not provided by vendor
  • Free Version
  • Free Trial
Salesforce Service Cloud
Not provided by vendor
  • Free Version
  • Free Trial
Smart CTI Connector
  • Cloud-based
  • On-premises
Salesforce Service Cloud
  • Cloud-based
  • On-premises
Smart CTI Connector
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Salesforce Service Cloud
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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