Genesys Cloud CX vs JourneyTrack Comparison

Genesys Cloud CX

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have... Learn more

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JourneyTrack

Businesses are challenged in understanding and humanizing CX because the customer’s end-to-end experience is often not well understood by decision-mak... Learn more

Target size

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Genesys Cloud CX

Overall rating

4.4
(241 reviews)

Features rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.4
Customer Support
4
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JourneyTrack

No reviews available

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Genesys Cloud CX
Not provided by vendor
  • Free Version
  • Free Trial
JourneyTrack
Not provided by vendor
  • Free Version
  • Free Trial
Genesys Cloud CX
  • Cloud-based
  • On-premises
JourneyTrack
  • Cloud-based
  • On-premises
Genesys Cloud CX
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
JourneyTrack
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat