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Genesys Cloud CX vs insmartbot Comparison

Genesys Cloud CX

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have... Learn more

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insmartbot

inConcert Conversational Bot: Chat & Voicebot. Support your customers through AI on any communication channel Scale your customer service during... Learn more

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Genesys Cloud CX

Overall rating

4.4
(241 reviews)

Features rating

Value for Money
4.1
Functionality
4.2
Ease of Use
4.4
Customer Support
4
View all reviews
insmartbot

Overall rating

3
(2 reviews)

Features rating

Value for Money
2.5
Functionality
4
Ease of Use
3
Customer Support
2.5
View all reviews
Genesys Cloud CX
Not provided by vendor
  • Free Version
  • Free Trial
insmartbot
Not provided by vendor
  • Free Version
  • Free Trial
Genesys Cloud CX
  • Cloud-based
  • On-premises
insmartbot
  • Cloud-based
  • On-premises
Genesys Cloud CX
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
insmartbot
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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