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Zendesk Suite vs Freshservice Comparison

Zendesk Suite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online... Learn more

Target size

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Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution... Learn more

Target size

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Zendesk Suite

Overall rating

4.4
(4,002 reviews)

Features rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.3
Customer Support
4.3
View all reviews
Freshservice

Overall rating

4.5
(590 reviews)

Features rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.6
View all reviews
Zendesk Suite
Not provided by vendor
  • Free Version
  • Free Trial
Freshservice
Not provided by vendor
  • Free Version
  • Free Trial
Zendesk Suite
  • Cloud-based
  • On-premises
Freshservice
  • Cloud-based
  • On-premises
Zendesk Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshservice
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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