BMC Helix ITSM vs CA Service Desk Manager Comparison

BMC Helix ITSM

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery... Learn more

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CA Service Desk Manager

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management,... Learn more

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BMC Helix ITSM

Overall rating

4.1
(114 reviews)

Features rating

Value for Money
3.9
Functionality
4.0
Ease of Use
3.7
Customer Support
3.9
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CA Service Desk Manager

Overall rating

3.5
(13 reviews)

Features rating

Value for Money
2.7
Functionality
3.3
Ease of Use
3.4
Customer Support
3.5
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BMC Helix ITSM
  • Free Version
  • Free Trial
CA Service Desk Manager
  • Free Version
  • Free Trial
BMC Helix ITSM
  • Cloud-based
  • On-premises
CA Service Desk Manager
  • Cloud-based
  • On-premises
BMC Helix ITSM
  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CA Service Desk Manager
  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat