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JIRA Service Management vs CA Service Desk Manager Comparison

JIRA Service Management

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the... Learn more

Target size

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CA Service Desk Manager

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management,... Learn more

Target size

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JIRA Service Management

Overall rating

4.5
(693 reviews)

Features rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.2
Customer Support
4.3
View all reviews
CA Service Desk Manager

Overall rating

3.5
(13 reviews)

Features rating

Value for Money
2.7
Functionality
3.3
Ease of Use
3.4
Customer Support
3.5
View all reviews
JIRA Service Management
  • Free Version
  • Free Trial
CA Service Desk Manager
  • Free Version
  • Free Trial
JIRA Service Management
  • Cloud-based
  • On-premises
CA Service Desk Manager
  • Cloud-based
  • On-premises
JIRA Service Management
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CA Service Desk Manager
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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