Freshdesk vs CA Service Desk Manager Comparison

Freshdesk

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk... Learn more

Target size

Images

CA Service Desk Manager

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management,... Learn more

Target size

Images

Freshdesk

Overall rating

4.5
(3,360 reviews)

Features rating

Value for Money
4.4
Functionality
4.3
Ease of Use
4.5
Customer Support
4.5
View all reviews
CA Service Desk Manager

Overall rating

3.5
(13 reviews)

Features rating

Value for Money
2.7
Functionality
3.3
Ease of Use
3.4
Customer Support
3.5
View all reviews
Freshdesk
Not provided by vendor
  • Free Version
  • Free Trial
CA Service Desk Manager
  • Free Version
  • Free Trial
Freshdesk
  • Cloud-based
  • On-premises
CA Service Desk Manager
  • Cloud-based
  • On-premises
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CA Service Desk Manager
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat